Quotes To Live By
Quotes to Live By
“Businesses are not paid to reform customers. They are paid to satisfy customers.”
- Peter Drucker
“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”
- Jack Welch
“Innovation is the central issue in economic prosperity.”
- Michael Porter
“Learning is not compulsory…neither is survival.”
- W. Edwards Deming
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
- Sam Walton
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Posts
- Category: Customer Experience (continued)
- Thank You For Your Comments on Marketing and Search News (10)
- Kijiji Falls Short
- Jerry Yang in as Yahoo! CEO
- TSA, Customer Service and Sippy Cups (4)
- Bonnaroo - Lost Opportunity for Top Acts
- Mazda Test Drive Gift Card Lameness (4)
- Newly Relaunched Ask.com Glimpses of Greatness and Some Problems (5)
- Cleveland Cavaliers Plain Dealer Edition
- Mazda March 2007 Test Drive VISA Gift Card Not Received After 8 Weeks (3)
- Texting Teen Gets $1,100 Bill For One Month
- Marshall Field's (17)
- NRA Show Danny Meyer of Union Square Cafe NYC on Enlightened Hospitality (5)
- Vornado Rocks (1)
- Facebook Spamming Your Identity To Drive Their Traffic (9)
- MyBlogLog to Rebrand and Make Significant Changes (57)
- Flickr to Live on, Yahoo! Photos to be Shut Down
- Why Most Corporations Should Not Blog
- Chicago Transit Authority - CTA Bus Tracker
- Nokia N800 Convergence Product Manger Interview Victor Brilon (1)
- Google Disasterous with the Letter D (1)
- Virgina Tech Shooting Tragedy - Potential Mobile Implications (1)
- Matt Cutts Feeling Wordpress Pain - Chapter 2 (1)
- Matt Cutts Feeling Wordpress Pain (2)
- Chicago Police - My Thoughts on Recent Incidents (1)
- Howard Tong Leaves Newegg (1)
- Mobile Advertising Network
- Volvo C30 Designer Blog and More On Listening (1)
- NIN-Trent Reznor and Viral Marketing (2)
- The Consumerist Vanishes From Technorati Again (1)
- Comcasted - Issues Almost Closed Out Now (1)
- Yahoo Suggestions - Suggestion Deleted (25)
- My Yahoo! Suggestion Board Launched (2)
- Perkspot, Employee Perks Management
- Sociable 2.0 Plugin Release Interview: Peter Harkins (3)
- Making It Easier for Blogs to Link to Blogs Instead of News Sites (6)
- GMail in Beta with Downtime - How Much Longer?
- Comcasted (38)
- Illinois Sues SMS Text Message Spammers
- Walmart, Listening
- Dell, Starting to Truly Listen (1)
- "CTA riders are in for a rail mess" per Chicago Tribune (1)
- iPhone (1)
- Bill Hanekamp talk about Microsite.com (2)
- Banana Republic
- Education is Becoming Prepared - Is Your Hiring Process?
- Helpful Wordpress Tip + 7 Wishlist Items + 2.0.6 Released + Feedburner Related Bug (6)
- How to Forge a New American Mandate Via Social Media Political Revolution (7)
- Askimet Comment Issues (3)
- Best Blog Post of 2006 (non-search engine related) (2)
- Costco - Now Customer Listening?
- Google's Mobile Ad Guidelines Page
- Google Changing Monetization Strategy?
- SES Chicago - Day 2 - Yahoo! Search Marketing Lunchtime Panel (2)
- SES Chicago 2006 - Day 1 - Advertising in Social Media (14)
- SES Chicago 2006 - Day 1 - Podcast and Audio Optimization
- SES Chicago 2006 - Day 1 - Ads in a Quality Score World (1)
- An Example of the World's Data Crisis (1)
- SMF 1.1 released
- Sharp AQUOS - Great LCD TV's - Not So Great Execution? (1)
- Was Hertz Targeting OJ Simpson Keywords on Monday?
- New Yahoo! Maps Release (2)
- Thought for the Day
- Jennifer Slegg Interviews Yahoo! SVP Steve Mitgang
- Forrester Consumer Conference - Mobile Marketing's Play In The Channel Strategy (4)
- Forrester Consumer Conference - Tuning Into Mobile TV
- Forrester Consumer Conference - NASCAR Presentation
- My Speech at eComXpo Now Has a Contest (1)
- McKinsey Quarterly E-mail Snafu (3)
- Lee Odden - an Interview by Neil Patel
- Another Established Personalized Service Put to Rest by Macy's
- Just Where is Steven Berkowitz????? (1)
- Recruting Best Practice : Brightcove
- Google Acquires Youtube - 10 Unanswered Questions (36)
- A Simply Beautiful Blog Post...Perhaps Best of 2006 (3)
- Cutting Edge Sourcing at Fox Interactive Media (1)
- Ebay Spoof Emails Pouring Into My Yahoo! Mail (1)
- Goolge Sitemaps, er, WebMaster Tools - Odd Behavior
- Costco (COST) - Needs Customer Focused Perspective - Post #2
- Danny Sullivan Seeks the Elusive "S. Larson"
- Email crisis!!! (2)
- Next Google - A Trend?
- US Cellular Ads Using Google Maps
- My First Edgeio Experience
- Google Recruiting "Error" - "Fixed"
- British Airways - Outrageous Decision to Fly On (1)
- Give Steve Sloan his Skype Back! (1)
- Jeremiah Owyang on Social Media at Ragan PR Conference (1)
- Getting noticed in the new word-of-mouth network (1)
- Scoble You're Cracking Me Up!!! (1)
- Vlogs Ain't Blogs (1)
- OnRec Chicago Conference 2006 - Day 2
- OnRec Chicago Conference 2006 - Day 1
- Latest Google Recruiting “Error”, Day 14 (1)
- Packers Shutout Means Free Furniture
- Marshall Field's Sentiment has Blogosphere Legs (5)
- Marshall Field's - Always Alive in Our Hearts (1)
- Tumi - Big Thumbs Up!!!
- Jim Stroud Gives Me Shelter
- I'm Outside The "Frothy Bubble 2.0" (4)
- Costco (COST) - Needs Customer Focused Perspective (10)
- Mobile Marketing/Search - Open Thread - Comment Away! (3)
- Danny Sullivan to leave SES and SEW (3)
- dellbatteryprogram.com = poor customer service (2)
- Is Google Still Full? (1)
- Yahoo! Answers My Purple Cow Question (2)
- I Joined the Internet Explorer IE7 Beta 3 Party (1)
- AOL Dismisses Three Employees Over Data Leak
- My Next Big Gig
- Contact #2300 - Contextweb CEO Anand Subramanian
- 7 Reasons Crazy Egg Will Be Successful (6)
- Catch Up - Interesting Posts Recently (1)
- SES San Jose Day 4 - Search Engine Q&A On Links
- SES San Jose Day 4 - API (new session)
- SES San Jose Day 3 - Eric Schmidt, CEO of Google, Press Conference (1)
- Goolge Maps Now Enables Local Coupons
- Google Video Migrates to the Google Home Page (1)
- SES Day 1 - Social Search - Up Close With Yahoo!
- SES Day 1 - Social Search Overview
- SES Day 1 - Social Search : Up Close With Google
- Introducing nextgoogleceo.com 3.0 (1)
- Wordcamp in San Fran Today! (2)
- Yahoo Concerns About It's "Corporate Blog" (1)
- Southwest Props for Customer Listening - Kinda Sorta (2)
- Wall Street Journal Says Google "Stumbles" in Video
- Interesting Concept - Think Customers - Not Campaigns
- Comcast Still Running Untargeted Ads
- Yes.com Tells You the Song on the Radio
- ad:tech Chicago 2006 - Disruptive Technology for Fun and Profit, Sponsored by Avenue A | Razorfish
- Hiring from Outside Your Industry is Smart
- Steve Ballmer Speaks - Should Steve Spin Off MSN?
- Cellular Startups and Carriers the Next Google(s)?
- UPS - Not Customer Focused (1)
- Yahoo! Messenger is Down
- Sales and Marketing Evangelism - Chart of Changing Ways
- Dell Blog - Still Waiting for USB Port Shortage Acknowledgement (2)
- The Recent Economist Article
- Dell Opens a "Blog" (2)
- Is Burger King the New Starbucks? Part 1
- Chicago Sun-Times, Where are the Trackbacks?
- IABC Poll Results and Worse Data (3)
- My New Dell PC User Experience - Not Enough USB Ports (5)
- Category: Email
- No Amount Of Paid Lobbyist Dollars Can Prevent Content Revolution (7)
- eComXpo is October 9,10,11, 2007
- Arrington's Post on Email Interfaces...
- An Example of the World's Data Crisis (1)
- McKinsey Quarterly E-mail Snafu (3)
- Email crisis!!! (2)
- Southwest Props for Customer Listening - Kinda Sorta (2)
- Online E-mail Service Reliability Needs Improvement (2)
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