Quotes I Live By
“Businesses are not paid to reform customers. They are paid to satisfy customers.”
- Peter Drucker
“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”
- Jack Welch
“Innovation is the central issue in economic prosperity.”
- Michael Porter
“Learning is not compulsory…neither is survival.”
- W. Edwards Deming
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
- Sam Walton
Posts
- Category: Customer Experience (continued)
- Bill Hanekamp talk about Microsite.com January 9th, 2007 (2)
- Banana Republic January 9th, 2007
- Education is Becoming Prepared - Is Your Hiring Process? January 9th, 2007
- Helpful Wordpress Tip + 7 Wishlist Items + 2.0.6 Released + Feedburner Related Bug January 6th, 2007 (6)
- How to Forge a New American Mandate Via Social Media Political Revolution January 6th, 2007 (7)
- Askimet Comment Issues January 3rd, 2007 (3)
- Best Blog Post of 2006 (non-search engine related) December 31st, 2006 (2)
- Costco - Now Customer Listening? December 24th, 2006
- Google's Mobile Ad Guidelines Page December 21st, 2006
- Google Changing Monetization Strategy? December 18th, 2006
- SES Chicago - Day 2 - Yahoo! Search Marketing Lunchtime Panel December 6th, 2006 (2)
- SES Chicago 2006 - Day 1 - Advertising in Social Media December 4th, 2006 (3)
- SES Chicago 2006 - Day 1 - Podcast and Audio Optimization December 4th, 2006
- SES Chicago 2006 - Day 1 - Ads in a Quality Score World December 4th, 2006 (1)
- An Example of the World's Data Crisis December 3rd, 2006 (1)
- SMF 1.1 released December 3rd, 2006
- Sharp AQUOS - Great LCD TV's - Not So Great Execution? November 22nd, 2006 (1)
- Was Hertz Targeting OJ Simpson Keywords on Monday? November 22nd, 2006
- New Yahoo! Maps Release November 21st, 2006 (2)
- Thought for the Day November 16th, 2006
- Jennifer Slegg Interviews Yahoo! SVP Steve Mitgang October 30th, 2006
- Forrester Consumer Conference - Mobile Marketing's Play In The Channel Strategy October 26th, 2006 (4)
- Forrester Consumer Conference - Tuning Into Mobile TV October 26th, 2006
- Forrester Consumer Conference - NASCAR Presentation October 25th, 2006
- My Speech at eComXpo Now Has a Contest October 17th, 2006 (1)
- McKinsey Quarterly E-mail Snafu October 17th, 2006 (3)
- Lee Odden - an Interview by Neil Patel October 14th, 2006
- Another Established Personalized Service Put to Rest by Macy's October 13th, 2006
- Just Where is Steven Berkowitz????? October 12th, 2006 (1)
- Recruting Best Practice : Brightcove October 10th, 2006
- Google Acquires Youtube - 10 Unanswered Questions October 9th, 2006 (36)
- A Simply Beautiful Blog Post...Perhaps Best of 2006 October 9th, 2006 (3)
- Cutting Edge Sourcing at Fox Interactive Media October 9th, 2006 (1)
- Ebay Spoof Emails Pouring Into My Yahoo! Mail October 3rd, 2006 (1)
- Goolge Sitemaps, er, WebMaster Tools - Odd Behavior October 1st, 2006
- Costco (COST) - Needs Customer Focused Perspective - Post #2 October 1st, 2006
- Danny Sullivan Seeks the Elusive "S. Larson" October 1st, 2006
- Email crisis!!! October 1st, 2006 (1)
- Next Google - A Trend? September 24th, 2006
- US Cellular Ads Using Google Maps September 24th, 2006
- My First Edgeio Experience September 24th, 2006
- Google Recruiting "Error" - "Fixed" September 23rd, 2006
- British Airways - Outrageous Decision to Fly On September 23rd, 2006
- Give Steve Sloan his Skype Back! September 23rd, 2006 (1)
- Jeremiah Owyang on Social Media at Ragan PR Conference September 21st, 2006 (1)
- Getting noticed in the new word-of-mouth network September 21st, 2006 (1)
- Scoble You're Cracking Me Up!!! September 19th, 2006 (1)
- Vlogs Ain't Blogs September 17th, 2006 (1)
- OnRec Chicago Conference 2006 - Day 2 September 14th, 2006
- OnRec Chicago Conference 2006 - Day 1 September 14th, 2006
- Latest Google Recruiting “Error”, Day 14 September 14th, 2006 (1)
- Packers Shutout Means Free Furniture September 12th, 2006
- Marshall Field's Sentiment has Blogosphere Legs September 10th, 2006 (5)
- Marshall Field's - Always Alive in Our Hearts September 8th, 2006 (1)
- Tumi - Big Thumbs Up!!! September 8th, 2006
- Jim Stroud Gives Me Shelter September 7th, 2006
- I'm Outside The "Frothy Bubble 2.0" September 3rd, 2006 (4)
- Costco (COST) - Needs Customer Focused Perspective September 3rd, 2006 (10)
- Mobile Marketing/Search - Open Thread - Comment Away! August 30th, 2006 (2)
- Danny Sullivan to leave SES and SEW August 29th, 2006 (3)
- dellbatteryprogram.com = poor customer service August 28th, 2006 (2)
- Is Google Still Full? August 27th, 2006 (1)
- Yahoo! Answers My Purple Cow Question August 23rd, 2006 (2)
- I Joined the Internet Explorer IE7 Beta 3 Party August 22nd, 2006 (1)
- AOL Dismisses Three Employees Over Data Leak August 21st, 2006
- My Next Big Gig August 21st, 2006
- Contact #2300 - Contextweb CEO Anand Subramanian August 21st, 2006
- 7 Reasons Crazy Egg Will Be Successful August 21st, 2006 (6)
- Catch Up - Interesting Posts Recently August 21st, 2006 (1)
- SES San Jose Day 4 - Search Engine Q&A On Links August 20th, 2006
- SES San Jose Day 4 - API (new session) August 20th, 2006
- SES San Jose Day 3 - Eric Schmidt, CEO of Google, Press Conference August 20th, 2006
- Goolge Maps Now Enables Local Coupons August 15th, 2006
- Google Video Migrates to the Google Home Page August 10th, 2006 (1)
- SES Day 1 - Social Search - Up Close With Yahoo! August 8th, 2006
- SES Day 1 - Social Search Overview August 8th, 2006
- SES Day 1 - Social Search : Up Close With Google August 8th, 2006
- Introducing nextgoogleceo.com 3.0 August 5th, 2006 (1)
- Wordcamp in San Fran Today! August 5th, 2006 (2)
- Yahoo Concerns About It's "Corporate Blog" August 3rd, 2006 (1)
- Southwest Props for Customer Listening - Kinda Sorta August 3rd, 2006 (2)
- Wall Street Journal Says Google "Stumbles" in Video August 2nd, 2006
- Interesting Concept - Think Customers - Not Campaigns August 1st, 2006
- Comcast Still Running Untargeted Ads July 31st, 2006
- Yes.com Tells You the Song on the Radio July 31st, 2006
- ad:tech Chicago 2006 - Disruptive Technology for Fun and Profit, Sponsored by Avenue A | Razorfish July 30th, 2006
- Hiring from Outside Your Industry is Smart July 30th, 2006
- Steve Ballmer Speaks - Should Steve Spin Off MSN? July 28th, 2006
- Cellular Startups and Carriers the Next Google(s)? July 27th, 2006
- UPS - Not Customer Focused July 24th, 2006 (1)
- Yahoo! Messenger is Down July 22nd, 2006
- Sales and Marketing Evangelism - Chart of Changing Ways July 22nd, 2006
- Dell Blog - Still Waiting for USB Port Shortage Acknowledgement July 20th, 2006 (2)
- The Recent Economist Article July 13th, 2006
- Dell Opens a "Blog" July 11th, 2006 (3)
- Is Burger King the New Starbucks? Part 1 July 10th, 2006
- Chicago Sun-Times, Where are the Trackbacks? July 8th, 2006
- IABC Poll Results and Worse Data July 8th, 2006 (3)
- My New Dell PC User Experience - Not Enough USB Ports July 7th, 2006 (5)
- Category: Email
- eComXpo is October 9,10,11, 2007 October 5th, 2007
- Arrington's Post on Email Interfaces... February 10th, 2007
- An Example of the World's Data Crisis December 3rd, 2006 (1)
- McKinsey Quarterly E-mail Snafu October 17th, 2006 (3)
- Email crisis!!! October 1st, 2006 (1)
- Southwest Props for Customer Listening - Kinda Sorta August 3rd, 2006 (2)
- Online E-mail Service Reliability Needs Improvement June 26th, 2006 (1)
- Category: Entrepreneurship
- Best of Show: Chicago Global Food and Style Expo 2008 May 11th, 2008 (1)
- Venture Capital Speed Dating - Entrepreneurship Week at Stanford University February 20th, 2008
- Andy Sernovitz: "It's good to have a goofy name" February 11th, 2008
- Chicago's Lake Shore Drive and Other Potholes February 9th, 2008 (1)
- Have We Entered The Era of The Functional Web? February 3rd, 2008
- How to Be a Startup Marketing Warrior By Josh Kopelman February 1st, 2008
- Everyblock, Hyperlocal Search and the Likely Future of Journalism January 24th, 2008 (1)
- TECH cocktail Chicago 7 January 23rd, 2008
- Matt McCall on Ray Kurzweil's Accelerating Investment Returns and Black Swans December 10th, 2007
- Michael Arrington's Entrepreneur Post December 10th, 2007
- SES Chicago 2007 - Driving Local Sales with Internet Yellow Pages and Search December 4th, 2007
- SES Chicago 2007: Seth Godin Talks about Meatball Sundae December 4th, 2007 (2)
- The Future of Voice Broadcast and Voice Messaging November 19th, 2007
- Web 2.0 was NEVER a Business Strategy November 5th, 2007 (9)
- AlwaysOn Top Dealmakers List November 1st, 2007 (1)
- eComXpo is October 9,10,11, 2007 October 5th, 2007
- SMXLOMO Denver - Day 2 - Show Me the Money!!! October 2nd, 2007
- Chicago TiECon '07 Mentorship: Boosting Tomorrow’s Business Leaders September 18th, 2007
- Chicago's Enso Introduces New Beta Products - Web Search Anywhere, Translate Anywhere and More September 17th, 2007 (1)
- Suburban Chicago Silicon Prairie Social Internet and Technology Mixer Thursday September 16th, 2007 (1)
- Rick Klau from Chicago to Honorary Engineer at the Google Dance September 4th, 2007
- How Much Equity For Your Venture Capital Funding and Employees? August 11th, 2007
- TiE Chicago Chapter Start Up Stories August 10th, 2007 (1)
- Techcocktail 5 John Barleycorn Wrigleyville Pictures July 19th, 2007 (1)
- Chicago Tech Entrepreneurs Aza and Jono Eat Cicadas June 27th, 2007 (5)
- Looking Forward to Barcamp Chicago 2008 June 26th, 2007 (3)
- Matt McCall Gives Venture Capital Investing Tips at Barcamp Chicago June 25th, 2007 (3)
- Jeff Pulver Knows How to Party in Chicago June 20th, 2007 (2)
- Chicago Tech Community Charity Texas Hold Em Poker Tournament June 17th, 2007 (1)
- A Personal Belief on Branding June 14th, 2007 (6)
- Depaul New Venture Challenge Chicago June 3rd, 2007
- BARcamp Chicago 2007 is June 23-24 June 2nd, 2007 (2)
- Dick Costolo's Tips on Raising Capital June 2nd, 2007
- 6 Reasons Google Did Not Need To Acquire Feedburner June 1st, 2007 (7)
- Google Disasterous with the Letter D April 18th, 2007 (1)
- Coffee With Pete Prestipino March 10th, 2007
- Illinois Innovation Accelerator Fund (i²A) Launched March 8th, 2007
- Perkspot, Employee Perks Management February 9th, 2007
- Sociable 2.0 Plugin Release Interview: Peter Harkins January 31st, 2007 (3)
- Good Tips for Building Blog Readership January 31st, 2007
- Techcocktail3 is Thursday in Chicago January 24th, 2007
- Fred Wilson Dislikes the Techcrunch Dead Pool - Too Bad!!! January 9th, 2007 (2)
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