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Latency, Spam, Memory Leaks – Google What Are Ya Doing To Me Pal?

The following was reported today on the website Data Center Knowledge:

“It’s clear that latency really does matter to users,” said Mayer, the VP of Search and User Experience at Google and today’s keynote speaker at the O’Reilly Velocity Conference.

Do ya really think so Marissa? Having unnecessary captchas, massive memory leaks in gmail, outbound gmail that gets improperly classified as spam, adding SMS features to Google Voice with no instructions on how to turn them off in the email – that does matter. You’re absolutely right, Marissa! But my question is what are you doing about it?

This message appears on my screen several times a week, nobody at Google (and I’ve let several people know, can get to the root cause to fix it), financial analysts should be modeling the revenue loss. I’m tired of sorry, I’d like to see a permanent fix:

We’re sorry…

… but your query looks similar to automated requests from a computer virus or spyware application. To protect our users, we can’t process your request right now.

We’ll restore your access as quickly as possible, so try again soon. In the meantime, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your systems are free of viruses and other spurious software.

If you’re continually receiving this error, you may be able to resolve the problem by deleting your Google cookie and revisiting Google. For browser-specific instructions, please consult your browser’s online support center.

If your entire network is affected, more information is available in the Google Web Search Help Center.

We apologize for the inconvenience, and hope we’ll see you again on Google.

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Microsoft’s Shocking Click Fraud Lawsuit (Microsoft v. Lam, et. al.)

With the recent launch of Bing, Microsoft has been making alot of promotional fanfare. That was expected.

Seemingly almost out of nowhere, after several years of being virtually invisible to the public, click fraud appeared on the pages of the New York Times and Microsoft took on the role of being the white hat with the filing of a unique lawsuit.

Whether the timing shortly after the launch of Bing is on purpose or not, this is a highly important event.  Time may one day look back at this first of it’s kind event as the most single important action Microsoft has ever taken in the battle with other search engines.

Tim Cranton, Microsoft’s Associate General Counsel, wrote a post about the lawsuit on the Microsoft on the Issues blog, entitled (DEAD URL +”) “Using Enforcement to Crack Down on ‘Click Fraud'”, Cranton stated:

Once we became aware of the click fraud attacks we quickly took action to address any impact on advertisers and to enhance safeguards to further protect our network.  Today’s suit seeks an injunction to help stop this activity and to recover damages.

As I’ve stated on this blog before, the Internet is all about trust. If Microsoft can build trust by taking these actions, that is outstanding. Over time, the question is this, “Will Microsoft will be able to take trust away from other search engines regarding this issue?”

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BMA B2B Marketing Conference, Google’s Sam Sebastian, Director, Local & B2B Markets

Sam announced in a public forum for the first time that I’ve seen search as a leading economic indicator. I have long dreamed of this prospect from the moment I first saw Google and combined it with my previous background in instituational financial services. I’m excited about this development and would like to openly ask Google when the content that Sam shared this morning will be available publicly for use on Google Trends?

Google’s data can now predict home sales and home sales numbers with search numbers.

The data can be correlated with stock prices at this time.

B2B search terms are growing. Conversions are bouncing back in Q2 2009!

Research, online and offline, big company c-suite, SMB and government sectors.

Commentary: First a note about the c-suite portion of the survey, I have concerns about an offline study asking senior executives about actions used for decisions being accurate. Or worse assuming the numbers were generated from search itself when it wasn’t. Executives might answer what they think is the best practice, even if they don’t do it to appear competent. I know of Fortune 500 CEO’s who still have their emails printed, so I have doubts about the number actually being this high. I’d love for this data to be 100% correct more than anyone, I really would, but I have concerns.

First findings form the C-Suite:

– 73% of the C-suite is using the Internet for information verification and vendor selection.

– 92% Internet exceeding, 87% at-work contacts for referrals.

– 64% of C-level executives conduct 6 or more searches per day to locate business information.

Video and podcast content usage is growing in importance.

Small and medium size businesses:

77% of business owners use search to find suppliers.

Half are using blogs and social media sites in some form in their business.


Searches are way up on stimulus, energy, health care and related issues.

Huge impact of search results, with just an Adwords ad:

28% Brand Association

36% Message Recall

Commentary:  I’d live to see an example with a smaller, lesser known B2B example.

With both a top organic and Adwords listing, incremental increases are significant

53% Engagement

43% Message Recall

63% Brand Association

Commentary: Sam Did not provide data on organic listings alone. I’d love to see if this was higher of lower than the Adwords ad alone.

“Mobile Search Growing Rapidly” Start testing…(audience did not react much)

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Recap: Speaking at WordCamp Chicago 2009

Truly an outstanding weekend! Thanks again to Brain Gardner and Lisa Sabin-Wilson for organizing an outstanding event event! Other than venue issues with Wifi access, it went as smooth as glass.

It was also nice to meet Matt Mullenweg and Jim Turner in person for the first time.  Having all of my great friend from the Chicago SEO friendly meetup group was awesome as well.

It was fun to be part of a late afternoon speaking trio that put myself in between Kevin Palmer and Micah Baldwin. My talk was about the lessons of social media and search engine marketing measurement and how the driver is truly becoming web analytics management consulting to determine the proper course of action in the content strategy revolution. On your domain and blog you own your terms of service, on a social network you do not – this has major implications that need to be considered deciding what is the right path for your content. The talk got some nice reactions both offline and online…


All in all, it was an outstanding weekend and I made some great new friends.  I’m looking forward to Wordcamp Chicago 2010!

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David Meerman Scott – BMA B2B UNLEARN Conference 2009

Before David’s talk today, I had the opportunity to chat with him for a while. We had been talking in backchannels for quite some time and it was great to finally connect in person. I learned throughout our conversation that we have similar backgrounds in financial services, data products and negative events in both of our lives have served as motivators.  He also gave some customized advice on how he thought I should proceed in my journey to transform companies marketing.

After lunch he gave a highly intense 50 minute speech. He talks fast (as do I) so I think I missed a little bit of the talk in this blog post, but I hope that you are still able to glean the vlaue out of it that I did, seeing him live brought his ideas to a new level for me. He’s done a fantastic job of simplifying the complex, we shoudl all learn from his example.

Without further delay, here is my live blog post of his talk (please forgive brevity and language errors):

In the past 30 to 60 days have you used or replied to the following media:
Direct mail – 3% replied
Mainstream Media – 22% replied
Print Yellow Pages – 3% replied
Google, etc 100% replied
Tapped peer to peer network to get URL 80%

Why are we still focused on the 2-3% methods rather than the 80% and 100% methods?

Cindy Gordon at Universal Orlando told 7 just people the wizarding world of Harry Potter. Mainstream media and other people followed – when 7 = 350,000,000 million

What are we after? Attention. Cindy Gordon earned that attention via a Midnight conference call with 7 people.

David Meerman Scott – in 2002 he was fired laid off from Thomson for practicing cutting edge marketing. People are afraid of content based marketing. They are still afraid of it. THis fear is harmful in a multitude of ways.

Dentist in Boston. Started a blog. Wrote “Healthy Mouth, Healthy Sex” a free ebook. The ADA hated it. Her business is now doing $1 million dollars a year.

“You must unlearn what you have learned.” –Yoda

Prospects. Tell your story to an interested market.

Every hotel web site is the same. Boring, product focused.

Imagine a hotel website that was customized for each buyer? Businessperson, corporate travel manager, family choosing a vacation spot, wedding planning, event planner, etc

Who are your buyer personas?

What do you want your buyer personas to believe?

You can…
Buy attention…TV attention (talked about how silly CPM banners are would you like to buy space on the back of his laptop?)
Beg for attention…
Bug for attention…
Earn Attention…the best way…in the new rules!!!

Example: Approva
Internal Auditors….
Videos on Youtube “Happy Birthday Sarbanes Oxley”

On the web, you are what you publish…

It’s all about people…and some people aren’t playing nice on social media…

He put 14,000 post it notes on Jaguar, 3M liked it and contacted him. He asked for $2,000 for more notes. They said no. They got slammed and destroyed a positive thing.

If your mother would say it wrong, it probably is.

Encourage sharing…

Why do people use this Gobbledygook? 350 most overused phrases. Then counted the number of times this was used. The Gobbledygook Manifest.

Visual Gobbledygook – don’t do it.

Parents against reprehensible metal music…was a bait and switch – Toyota Matrix 2009

Causes this  “You are trapped on this website, you are screwed” syndrome

The back button is the 3rd most used web feature. (Sad isn’t it?)

You must lose control of your marketing!!!

The Grateful Dead allows bootlegging of their concerts and  music. Millions of people download it and adore the music. Lose control of your marketing… (I’d like to point out that this is not a new concept great to see an old school example)

Example: Mailer Mailer – made a whitepaper totally free – created a 20x increase in downloads – all for abandoning the email address! A good trade you should all make.

Put down roots – be where your audience is.

Kadient – The new rules of sales enablement – landscape rather than portrait, color rather than black and white.

Point the world to your virtual doorstep! Queensland, Australia had a contest, 34,000 entries and one guy creating content once he won.

FEAR – You have to unlearn what you learned

We want 330,000 people to be in Public Affairs.  In a world where people block social media, the Air Force promotes and social media.

I can’t do this…I’ve heard every excuse in the world…if a B2B German Toilet company can do it, you can.


David like my recent post about VP of Communications at Universities enough to tweet it, check it out!