Speaking Of Facebook - It Needs Change Management of Customer Service
There has been some discussion today of Facebook’s business model.
Forget about monetization, can Facebook survive without any useful customer service improvements? While 98% of the service works great on autopilot, there is absolutely zero customer service for the things where you do need help. I don’t mean bad customer service, I mean there is absolutely [...]
Subscribe to Blog
Subscribe to this Blog
Search This Site
Categories
- Ask
- Blogging
- Branding/Buzz/Viral
- Change Management
- Chicago
- Chicago GSB
- Customer Experience
- Entrepreneurship
- General
- Google (GOOG)
- Interactive Ads
- Metrics
- Microsoft (MSFT)
- Mobile / Cell / LBS / SMS
- Mobile Search Marketing
- Myspace
- Nokia
- Online Recruiting
- Podcasts
- Recruiting
- Reputation
- Search Engine Marketing
- Search Engine Optimization
- Social Media
- Venture Capital
- Wordpress
- Yahoo! (YHOO)
Archives
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
- July 1999
Admin
See me at...
2/9-10/09 San Jose
