Sexy Social Media Revolutions Emerging – Forrester Consumer Internet Conference 2007

There were a few critical points in Charlene Li’s speech and then Christie Hefner’s speech that I want to get to. But before I do an overview of Charlene’s speech.

New term POST

People

Objectives

Strategy

Technology (notice how this is listed last? Charlene pointed out that this is on purpose! In other words don’t execute until you have things thought through!)

Mantra: Embrace your customer to turn revolt into reformation

Ask yourself: How do you turn (customer) revolt into revolution?

Hopefully both speeches will be online later.

What was the high point of the speech for me that told me that a revolution was taking place at Forrester?

It was when Charlene pointed to a technology adoption benchmarking slide and then put a red X through it saying “don’t pay attention to that”!!!!

What does this mean to me? It means that benchmarking it starting to die due to the increased cycle times and shorter shelf life of information. I’ve long felt that you can’t benchmark your way to the top. You have to lead and take risks. To lead and take risks you must have the top generalist thought leaders of our times on your team. People who understand things like search engine optimization as a strategic tool, social media, bottom up communities and cultures, defining a defensible data model from the start and who practice customer listening for their innovation.

After Charlene, Christie Hefner gave an amazing speech about the history of Playboy’s brand and demonstrated how it’s always been customer focused dating back decades and how it’s embracing the demise of the one to many media model. I hadn’t been aware of this but Playboy has had a mobile presence since 2002! Wow.

She also talked about the brands usage in search and have it’s a frequent search term. In fact a quick check of Google trends indicates a large lead in search volume for Playboy over the New York Times.

Her speech was fascinating from the historical side, yet the brand of Playboy is softening as it’s constantly evolving, Charlene’s conversation was far more disruptive and unnerving to many of the people seated around me. Yet it became clear to me that Playboy is a company that has lived many of today’s social media principles long before they were fashionable.

In in the end, it’s all about building a bottom up culture that has the executive support to constantly innovate. Most people don’t get that yet and if they do it’s even more unlikely that they view customers and other stakeholders as critical to success. We are just starting this journey and I can’t wait to participate fully in the fun parts of this revolution to come!

fcf07

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5 Responses to Sexy Social Media Revolutions Emerging – Forrester Consumer Internet Conference 2007

  1. Rod October 12, 2007 at 4:55 pm #

    As one who worked with her, Christie Heffner’s Playboy has a:

    bottom up culture?

    Nice Dave

    What’s next the puerile thoughts Larry Flynt?

  2. David October 12, 2007 at 5:09 pm #

    Friday is always comedian day here! Thanks for joining in. :)

Trackbacks/Pingbacks

  1. BMID businessmodel_innovation_design » Don’t pay attention to technology adoption cycles - October 11, 2007

    [...] from the Forrester Consumer Internet Conference 2007 tagged FCF07, and this one catched my eye: David Dalka blogs on a session with Charlene Li where she finished off a technology adoption cycle slide (ya [...]

  2. Consumer Forum Day 1 - October 11, 2007

    [...] Try or be dismissed: Gary has a great wrap up of Charlene’s keynote. Adding Value: The great David Dalka learns the POST method for social media strategies. Mistakes: Pepper also covers Kristie Hefner of Playboy’s presentation, and how they learned [...]

  3. The POST Method: A systematic approach to social strategy - October 7, 2008

    [...] you explain it to your boss. Or, feel free to ask us for help. it’s what we do. Thanks to all the bloggers who’ve posted after our presentations and encouraged us to get this out there. [...]

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