UPS CEO States “Someone Else Might Have a Different Fresher Approach”

August 5, 2007
Filed Under Change Management, Customer Experience |

UPS Celebrated Its 100-Year Anniversary recently. In it United Parcel Service, CEO Mike Eskew was quoted as stating the following:

“”At some point you think, we all think, it’s time to let somebody else do this,” said the 58-year-old. “Somebody else might have a different, fresher approach.”"

No kidding! I’ve stated previously that UPS is not customer service focused and I’ve advocated major changes in the way UPS does business for a long, long time! If that board of directors ever wants to build an efficient company that package RECEIVERS love, my contact info is on my bio page.

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