Howard Tong Leaves Newegg

March 21, 2007
Filed Under Change Management, Customer Experience |

It appears that Howard Tong the likely mastermind of Newegg’s awesome marketing and customer experience has left Newegg and has joined USAutoparts.com as COO (as per his Linkedin profile).

I noticed this today after I was having communication difficulties with a Newegg order and tried to reach out to him and was highly surprised to find he had left the company. It will be quite interesting to see if Newegg’s service level suffers now that he has departed.

Howard if you’re reading this, I wish you the best of luck in your new role and please drop me your new contact information when you have a moment…

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