Best Blog Post of 2006 (non-search engine related)

On October 9th, I wrote this about Kathy Sierra’s “Knocking the Exuberance Out of Employees”.

It’s a great post and it relates to a lot of problems in the business world in terms of having innovative customer service. Let’s hope her post prompted some people to realize that operating in this manner is a mistake.

Congrats!

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2 Responses to Best Blog Post of 2006 (non-search engine related)

  1. natalie January 1, 2007 at 3:25 pm #

    i think its really cleaver and not everyone could manage to do this

  2. Kathy Sierra January 3, 2007 at 3:57 pm #

    Thank you so much David! I’m really honored, wow.

    “Let’s hope her post prompted some people to realize that operating in this manner is a mistake.”

    Yes, I’m hoping too. I do realize that this is much harder to do in practice with humans, as opposed to *horses* ; )

    Cheers

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