Tumi – Big Thumbs Up!!!

My Tumi laptop bag strap wore out recently. I called Tumi’s 800 number regarding their lifetime guarantee and within a week, a new strap arrived at no charge on a 6 year old item!!! Yes Tumi is more expensive, but the service level justifies it based on their actions after this phone call.  

It’s great to see a company that stand behind their product and are customer focused like this, it’s all to rare.  So please join me in showing Tumi some love as an example of a company that sets the bar in how to treat customers.

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