FCF07 - Social Media Brought My Jacket Back!!!

October 15, 2007
Filed Under Chicago, Social Media |

Wow!!! On Friday when I posted about my lost jacket, I stated this:

Then I had a talk with security who informed me that there are multiple video cameras in the Grand Ballroom and if someone did walk off with it’s highly likely that they would be able to pinpoint the person especially since the room was 3/4 empty at that point.

Then you find out who your friends in the blogosphere are, Jeremiah Owyang mentioned it on his blog and verbally to several conference luminaries.

The rest of Friday I heard nothing and considered the jacket lost. Then on Saturday 44 hours after the time I lost it, an anonymous person turned the jacket in at the front desk and declined to be named when asked! When the Hilton called me I couldn’t believe it at first! While the blog posts and Jeremiah’s efforts were likely directly responsible, I must say that I’m pleased that whomever had it decided that turning it in was the right thing to do whether it was out of good intentions, guilt or fear being exposed by the videotape. It’s one of those events that strengthens my faith in the goodness of people and that things can turn out for the best - so in the end that is the positive message - be transparent, communicate and good things will happen!

I’d also like to sincerely thank Ray Stokes at the Hilton for his amazing helpfulness during this event, it will long be remembered.

Thank you everybody!

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Comments

2 Responses to “FCF07 - Social Media Brought My Jacket Back!!!”

Consumer Forum Day 2: Rechanneling the Energy on October 15th, 2007 1:10 pm

[…] Groundswell in Action: David is missing his jacket, Jeremiah and Forrester team are doing what they can. Good news, the jacket has been recovered! […]
Vicki Brown on October 15th, 2007 1:56 pm

Google “iron on” personalized name labels for sites that selll, well (duh. They don’t guarantee you’ll get your jacket / hat / sweater back but they can help considerably if it’s lost and found by an honest person.

We ordered a set many years ago that includes phone number. These days we’d include email address.