{"id":88,"date":"2006-07-24T06:51:38","date_gmt":"2006-07-24T11:51:38","guid":{"rendered":"http:\/\/daviddalka.com\/createvalue\/2006\/07\/24\/ups-not-customer-focused\/"},"modified":"2016-06-18T18:29:35","modified_gmt":"2016-06-18T23:29:35","slug":"ups-not-customer-focused","status":"publish","type":"post","link":"https:\/\/www.daviddalka.com\/createvalue\/2006\/07\/24\/ups-not-customer-focused\/","title":{"rendered":"UPS &#8211; Not Customer Focused"},"content":{"rendered":"<p>Today&#8217;s <a href=\"http:\/\/online.wsj.com\/article\/SB115333805189411441.html\" target=\"_blank\">WSJ Journal<\/a> talks about UPS software. Well, I actually consider UPS\u00a0to not be\u00a0customer focused and in need of resetting it&#8217;s priorities. What I mean is\u00a0that the person being shipped to is the ultimate customer not the shipper. The person receiving the package is the one paying for both the shipping and your salary\u00a0and is the true ultimate customer. It&#8217;s about time UPS spent\u00a0both time and money\u00a0on acknowledging that reality and serving that customer as a true customer not an object there for UPS convenience.\u00a0<\/p>\n<p>Hardly any\u00a0of their software focuses on satisfying the one receiving the package. <strong>Allowing people\u00a0to control the last mile of the package, electronically instruct\u00a0UPS where and when to leave it is where they should be focusing their efforts.<\/strong> <a href=\"https:\/\/www.daviddalka.com\/createvalue\/2006\/07\/11\/dell-opens-a-blog-2\/\" target=\"_blank\">In my post about my recently purchased Dell computer<\/a>, I discussed how UPS\u00a0shipping was the worst part of the experience. When is UPS going to recognize the people being shipped to as the true customers of the organization?\u00a0Millions of people are impatiently\u00a0waiting for you to change.<\/p>\n<p>(In my case this is made worse as the local office refuses to put a regular driver on my route &#8211; after several years)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today&#8217;s WSJ Journal talks about UPS software. Well, I actually consider UPS\u00a0to not be\u00a0customer focused and in need of resetting it&#8217;s priorities. What I mean is\u00a0that the person being shipped to is the ultimate customer not the shipper. The person receiving the package is the one paying for both the shipping and your salary\u00a0and is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[12,13],"tags":[],"class_list":["post-88","post","type-post","status-publish","format-standard","hentry","category-change-management","category-customer-experience"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts\/88","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/comments?post=88"}],"version-history":[{"count":0,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts\/88\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/media?parent=88"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/categories?post=88"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/tags?post=88"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}