After way too many emails, I sent my unreliable Dell Inspiron laptop back to Dell this week.<\/p>\n
It has had the following problems: slow boot times, frequent blue screens, unreliablity connecting to the Internet due to a\u00a0flaky Internet\u00a0card, weak and broken hinges due to a poor design in fact, the Inspiron line got rid of this altogether with the latest redesign, gee maybe it’s because it was a design flaw?\u00a0<\/p>\n
This matter is made worse by the behavior of a certain inconsiderate Director of Dell’s community program, who rudely interrupted my conversation with a senior person\u00a0from a major search engine last fall because he thought inspecting my hinges was important at that moment.<\/p>\n
Dell was founded on reliable, highly tested equipment that was flawless, this experience and the experiences of others show that is no longer the case, they play word games and do not stand by their products and take responsibility for their design flaws – in fact my mahcine wasn’t even made in the US, which used to be one of Dell’s mantras.<\/p>\n
This laptop\u00a0is an unreliable and poorly designed\u00a0machine.\u00a0It\u00a0is why people like Danny Sullivan<\/a> (formerly href=”http:\/\/daggle.com\/080427-161732.html) and others<\/a> are switching brands. I agree with Danny totally when\u00a0he says:<\/p>\n \u00a0“My plea is simple. Empower your customer service people to simply replace things that don’t work rather than making them jump through whatever procedures you have in place that clearly don’t work.”<\/em><\/strong><\/p><\/blockquote>\n Update: It appears Dell VP Bob Pearson is more interested in selling new PC’s than creating satisfied customers who would then create positive word of mouth. PR does not equal customer focused culture and process improvement!!!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" After way too many emails, I sent my unreliable Dell Inspiron laptop back to Dell this week. It has had the following problems: slow boot times, frequent blue screens, unreliablity connecting to the Internet due to a\u00a0flaky Internet\u00a0card, weak and broken hinges due to a poor design in fact, the Inspiron line got rid of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-732","post","type-post","status-publish","format-standard","hentry","category-customer-experience"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t