{"id":197,"date":"2006-10-01T13:52:17","date_gmt":"2006-10-01T18:52:17","guid":{"rendered":"http:\/\/daviddalka.com\/createvalue\/2006\/10\/01\/costco-cost-needs-customer-focused-perspective-post-2\/"},"modified":"2016-12-21T18:28:08","modified_gmt":"2016-12-21T23:28:08","slug":"costco-cost-needs-customer-focused-perspective-post-2","status":"publish","type":"post","link":"https:\/\/www.daviddalka.com\/createvalue\/2006\/10\/01\/costco-cost-needs-customer-focused-perspective-post-2\/","title":{"rendered":"Costco (COST) – Needs Customer Focused Perspective – Post #2"},"content":{"rendered":"

On my last trip to Costco, September 3rd, I discussed\u00a0some problems and things needing change<\/a>.<\/p>\n

My return visit today showed that they still haven’t changed any of the items mentioned, in fact some were worse today.<\/p>\n

The Palmiers<\/span>\u00a0had not been restocked.<\/p>\n

The romaine lettuce\u00a0all had expiration dates\u00a0two days from today. Being in a single person household, I don’t mind buying the six stalks, but I expect there to be stock that has expiration dates of at least\u00a0a week from today at all times, I mean I’m not buying wilted lettuce from a half price store.<\/p>\n

The cashier\u00a0experience was again disappointing. Somebody in front of me had a paper check (why do they even still allow that at all?). The cashier then forgot to ring up the juice in my cart. Worse, there were long\u00a0lines *again* due to not enough cashiers being open, yet there\u00a0was an army of folks at the manager’s station. I mean every week this place acts surprised and like it’s a new experience to have customers come\u00a0up the registers ten minutes after the store opens.<\/p>\n

This store continues to\u00a0be the\u00a0most disorganized Costco I’ve ever visited,\u00a0I wonder why they aren’t taking the customer feedback more seriously.<\/p>\n","protected":false},"excerpt":{"rendered":"

On my last trip to Costco, September 3rd, I discussed\u00a0some problems and things needing change. My return visit today showed that they still haven’t changed any of the items mentioned, in fact some were worse today. The Palmiers\u00a0had not been restocked. The romaine lettuce\u00a0all had expiration dates\u00a0two days from today. Being in a single person […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[12,13,7],"tags":[],"class_list":["post-197","post","type-post","status-publish","format-standard","hentry","category-change-management","category-customer-experience","category-reputation-management"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t