{"id":164,"date":"2006-09-08T14:46:37","date_gmt":"2006-09-08T19:46:37","guid":{"rendered":"http:\/\/daviddalka.com\/createvalue\/2006\/09\/08\/tumi-big-thumbs-up\/"},"modified":"2006-09-08T14:46:37","modified_gmt":"2006-09-08T19:46:37","slug":"tumi-big-thumbs-up","status":"publish","type":"post","link":"https:\/\/www.daviddalka.com\/createvalue\/2006\/09\/08\/tumi-big-thumbs-up\/","title":{"rendered":"Tumi &#8211; Big Thumbs Up!!!"},"content":{"rendered":"<p>My <a href=\"http:\/\/www.tumi.com\/\" target=\"_blank\">Tumi<\/a> laptop bag strap wore out recently. I called Tumi&#8217;s 800 number regarding their lifetime guarantee and within a week, a new strap arrived at no charge on a 6 year old item!!! Yes Tumi is more expensive, but the service level justifies it based on their actions after this phone call. \u00a0<\/p>\n<p>It&#8217;s great to see a\u00a0company that stand behind their product and are customer focused like this, it&#8217;s all\u00a0to rare.\u00a0\u00a0So please join me in showing Tumi some love as an example of a company that sets the bar in how to treat customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My Tumi laptop bag strap wore out recently. I called Tumi&#8217;s 800 number regarding their lifetime guarantee and within a week, a new strap arrived at no charge on a 6 year old item!!! Yes Tumi is more expensive, but the service level justifies it based on their actions after this phone call. \u00a0 It&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[13,1],"tags":[],"class_list":["post-164","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-general"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/comments?post=164"}],"version-history":[{"count":0,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts\/164\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/media?parent=164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/categories?post=164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/tags?post=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}