{"id":148,"date":"2006-08-28T09:29:53","date_gmt":"2006-08-28T14:29:53","guid":{"rendered":"http:\/\/daviddalka.com\/createvalue\/2006\/08\/28\/dellbatteryprogramcom-poor-customer-service\/"},"modified":"2016-06-18T18:00:11","modified_gmt":"2016-06-18T23:00:11","slug":"dellbatteryprogramcom-poor-customer-service","status":"publish","type":"post","link":"https:\/\/www.daviddalka.com\/createvalue\/2006\/08\/28\/dellbatteryprogramcom-poor-customer-service\/","title":{"rendered":"dellbatteryprogram.com = poor customer service"},"content":{"rendered":"<p><a href=\"http:\/\/redcouch.typepad.com\/weblog\/2006\/08\/burning_batteri.html\" target=\"_blank\">Shel Israel<\/a> says Dell warned customers about the Sony hot battery problem.\u00a0However, I&#8217;ve got to\u00a0say not good enough here. In fact my Dell laptop does run hot.\u00a0When I got a recall notice on my car once, they mailed me a letter and notified me directly. What a concept actual communication to the affected customer.\u00a0<\/p>\n<p>Dell has the data to inform the customers themselves directly. Instead they are sending people to a lame web site, http:\/\/www.dellbatteryprogram.com, asking customers to do their work for them.\u00a0If you are Dell you have service codes, you have email addresses in other words you have all the\u00a0data necessary to contact these people&#8230;yourself. You didn&#8217;t need to spread\u00a0panic in this manner. You could have issued a statement saying &#8220;We contacted all the\u00a0parties with the batteries under recall\u00a0and will immediately be shipping them the new batteries after we have verified their current address.&#8221;<\/p>\n<p>Dell, you can and should do better here. I want you to tell me whether I&#8217;m affected. Even if I&#8217;m not, my laptop still runs hot, why is that? \u00a0\u00a0<\/p>\n<p>Speaking of Dell, the <a href=\"https:\/\/www.daviddalka.com\/createvalue\/2006\/07\/20\/dell-blog-still-waiting-for-usb-port-shortage-acknwoledgement\/\" target=\"_blank\">Dell blog has still never acknowledged my post about USB shortcomings<\/a> in my new Dell desktop. Will they ever innovate from customers?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shel Israel says Dell warned customers about the Sony hot battery problem.\u00a0However, I&#8217;ve got to\u00a0say not good enough here. In fact my Dell laptop does run hot.\u00a0When I got a recall notice on my car once, they mailed me a letter and notified me directly. What a concept actual communication to the affected customer.\u00a0 Dell [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[12,13,1,7],"tags":[],"class_list":["post-148","post","type-post","status-publish","format-standard","hentry","category-change-management","category-customer-experience","category-general","category-reputation-management"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts\/148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/comments?post=148"}],"version-history":[{"count":0,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/posts\/148\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/media?parent=148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/categories?post=148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.daviddalka.com\/createvalue\/wp-json\/wp\/v2\/tags?post=148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}