For those of you who don’t know Pat LaPointe, his bio on his website states the following:

Pat LaPointe – Managing Partner

At MarketingNPV, Pat LaPointe directs the development of client solutions for CMOs in the areas of skills, structure, processes, and tools to improve marketing measurement through greater alignment and accountability. His book Marketing by the Dashboard Light: How to Get More Insight, Foresight, and Accountability from Your Marketing Investments is a pioneering work on the topic of marketing dashboard development.

Prior to launching MarketingNPV in 2003, Pat was an equity partner and senior vice president at Frequency Marketing Inc., a consulting and software company known for design and operation of large-scale customer retention and loyalty programs. Pat also directed the operation of a marketing department at Bell Atlantic (now Verizon), creating and implementing customer acquisition and development programs for both B2B and consumer markets. He started his career in advertising in the Y&R network and at Ketchum, where he managed large client portfolios in all aspects of marketing strategy and communications.

Pat is an MBA graduate of Stern School at NYU and holds a B.Comm. from McGill University in Montreal.

Gary Slack introduced Pat as someone who helps CMOs and CFOs in the Fortune 100 better measure their marketing. Pat started his talk by telling a funny and likely inappropriate joke. Happy to retell it privately.

So how do you measure engagement?
Some engagement methods have more traction and have better acceptance.

Traditional Problems In Measuring Engagement:
See a stimulus > Think/Feel Differently (Research) > Buy Something (Pray for correlation)

Behaviorist’s View of Engagement – Referrals lead people towards purchase funnel:
Challenges#1: Engagement is not Linear – these things do not follow an order. Awareness, Consideration, Preference, Purchase, Retention, Repurchase
Challenge #2: Interaction Effects are Very Real – there is a basket mix effect – last touch versus complex reality
Challenge #3: Value isn’t always transactional (Me: more and more I’m not sure this is the case)
Forrester’s 4 I’s Engagement Model: Involvement, Interaction, Intimacy, Influence

Eric Peterson’s engagement calculator provides brand impression, engagement metrics.

New definition – Pre-transaction, then purchase
Pre-transaction screening – the scores are linked to what we think will create value
Pre-transactions can be either positive or negative and scoring models can be created to create useful measurement of marketing activities across multiple channels.

Marketing Effectiveness = change (direction * velocity) t+1 vs expectations (Me: What if the expectations are highly flawed?)

Measuring engagement in 4 simple steps
1) What does your business objectives (hint: awareness is not an objective)
- What are your hypothesis about the behavioral pathways?
- How are you attempting to influence them?
- Ask “So what?”

2) Create a methodical testing process:
- Break the big problems down into smaller component parts
- Use experiments to test your hypothesis

3) Look for leading indicators of eventual purchase behavior
- Use analytics to verify how these audiences drive customer behavior
- Important Protect and Defend the Credibility Chain

4) Develop and refine drivers to leverage drivers

If you follow these actions you can make a credibility chain!

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Obviously one must consider that without true reform of advertising models away from CPM driven page view models how display in 2010 can do nothing to further the goal of lowering costs of marketing and sales for companies and improving our standard of living. CPM can only maximize revenue of an ad network with some residual benefits to publishers. A few days ago I considered writing something about this, but thought this was part of something larger than just Google and their display initiatives in 2010.

Surely, less than 48 hours later, Jason Calacanis started a discussion about comScore that has the Blogoshpere abuzz. Michael Arrington also chimed in (as did a bunch of other people) in his post, Jason Calacanis Punches Comscore In The Face. Comscore Punches Back. Fred Wilson Drags Us Into It. $SCOR” rel=”bookmark” href=”http://techcrunch.com/2010/01/24/comscore-calcanis-wilson-punch-face/”>Jason Calacanis Punches Comscore In The Face. Comscore Punches Back. Fred Wilson Drags Us Into It. $SCOR.The buzz around Jason and his conversation is ultimately about symptoms of the current ecosystem, not the root causes of the future end game.  While the conversation about the current state is certainly an interesting conversation to observe, it’s not the conversation I wish to take to the next level. We need to have a different conversation. There is so much more to achieve and limited marketing resources of companies need to be put to work effectively. There are advertising models of the future to consider where offline, mobile and Internet will collide and will someday make this entire conversation look primitive.

Sure enough reading this post brought me back to the conversation about Google and the worthlessness of poorly targeted and untimely display banner ads. You see there was not one but two large banners on TechCrunch that stood out as irrelevantly served by Google. What were they? They were display banners for a company I had interviewed with to be the CMO of in Spring of 2009 that I would have likely have increased the revenue significantly by now.  Unfortunately most CEOs don’t yet fully understand the magnitude of the amount of change  that is necessary to transform a company successfully for marketing on the web while improving customer satisfaction and the corporation’s profitability. I had researched them and their competitors back then. I was never a potential customer of the service. So now, a full nine months later, here I am looking at this completely irrelevant ad on TechCrunch of all places (which is completely unrelated to the vertical). Wasteful. Pathetic. Sad. Not something a rational business leader following the rules of being a Gen X CMO where search marketing becomes the top of the strategic process.  The first decade of the Internet got us to the batters box to start the game of corporate business strategy transformation, I look forward leading that conversation into the first inning during the next few years. The magnitude of the change and the amount of transformation needed is massive, whether it is a small company or a member of the Fortune 500.

You should read those comments in Michael Arrington’s post and think about their motivations – extremely carefully. You’ll also find a link to Jason’s original post there if you wish to read the full details. The future of not only the Internet, but also the future of business organizational structures and marketing strategy budget direction hangs in the balance.

So my question for Jason Calacanis, Fred Wilson, Michael Arrington and EVERYONE ELSE is the following, “Is it time to stop pretending that offline branding models simply converted online is the future of the advertising? If a world migrated budgets from CPM banner ads to CPA/CPL and other emerging forms, who would really care about unique visitors besides site owners seeking an ego boost? ”

Bonus question for Fred Wilson: Wouldn’t your energy be better spent on funding ideas that move the conversation in the direction of innovation of advertising instead of arguing with Jason about a company you exited long ago? (If you are up for it, I’d like to create those realities with you in start ups in that future arena.)

In the end measurement of the type discussed in Jason’s post only matters in an advertising world based on page view based(CPM) or time sponsored impressions. As in my example above, considerable display advertising occurs in an irrelevant way after the fact. For example, I bought a car last September, I’m still seeing increased banners on the models I considered now – after the purchase. Women planning weddings likely have seen related retargeted banners long after the wedding has occurred, possibly even after the divorce is filed in some cases!!! We must do better.

The convergence of offline, online, search and mobile marketing will require entirely new processes to effectively manage them as it becomes a real-time individual decision marketplace. To me, it will have similarity to the changes I made in the 1990′s at BlackRock, where we created new data, new structures, new standards and created better information for us to create strategic advantages.  I actively network with some outstanding nascent start ups, sadly many are ignored as many VCs look for traffic or who is involved rather than focus on revenue models, vision, market size and evidence that there might be paying customers for such a new , disruptive model.

The economy right now is bad, but to state that it is just an economic event is way oversimplifying it. It’s prolonged and drawn out due to the structural effects of the Internet not being managed to corporate advantage effectively. Stated simply, corporations and our society is not allocating resources in an effective manner as it fails to migrate budgets and marketing strategy to the highest ROI activities which attract relevant customers. It’s time for scarce, new and often misunderstood breeds of executives that understand these concepts to be allowed to realign corporations big and small, new and old to these new realities otherwise we will see more corporations destroyed “by doing nothing”. There is certainly a significant cost to tapping new leaders, with new skills to lead organizations into new frontiers in terms of realignment and retraining. However, the costs of doing nothing are far greater to our society as not allocating budgets to the most efficient channels and allowing those decisions to be made by people who understand these new realities is far greater.

All I can ask the both the blogosphere and the world business community is to please stop the bickering about these legacy models so we can move onto the real issue and work ahead – realigning our corporate business strategy and our society to the realities of Industrial Revolution 2.0. It starts with board of directors, CEO, CFO and COO executives asking their CMO and marketing partners the right questions. The journey will be fun.

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In the “cage match” post, there is one phrase that got me out of my silence because the ignorance was too much for me to hold my tongue… Eric Clemons said:

“Mr. Sullivan argues that in all his years thinking through and working through issues in internet advertising he has never heard any company or any individual complain about paid search. In contrast, I have been hearing this complaint from senior vice presidents in travel companies for years, and this year the chorus has been joined by retailers and manufacturers”

Dear Mr. Clemons,

Perhaps it’s time for you to get some new senior vice president’s to talk to? It’s time for a new breed of leaders who know how to truly lead and not whine about taking the easy way out using purely 100% paid search.  Someone at that level should understand content strategy, social media strategy, seo strategy (do you even know what SEO is Professor Clemons?) and paid search and should be managing them strategically in conjunction with each other. All too often, I see executives whose qualifications to be a senior leader in an Internet company or large ecommerce division amount to little more than they worked at an Internet company since 1999, they worked and some ‘elite‘ business strategy consulting company(where they never executed or implemented anything), they’ve been passively recruited from place to place and it hides that they can’t move the needle or that they were a brand marketing person a long, long time ago and still think in terms of campaign awards…sigh.

To manage customer acquisition via the Internet effectively and create an awesome customer experience using all of the tools in the tool box isn’t tough if you have the right leaders in place who understand that strategy is about incremental daily improvement not hiring a 20th century management consulting firm. As a top 10 MBA holder myself I can honestly say that the education in almost all programs is lacking relevancy to today’s Internet world. I discussed this with the heads of the a major marketing professor conference here in Chicago recently – I was pleased by their receptiveness to my outreach. It’s too bad Mr. Clemons wasn’t there to share the conversation with us. My experiences at BlackRock managing data structures, living offline social media, creating elite customer service via the web and driving standards that created competitive advantages that have lasted a decade. Due to BlackRock’s B2B nature, much is still not understood publicly, but the Internet world would be wise to learn from BlackRock’s lessons.

The combination of my experience BlackRock, my top 10 MBA (least important of these) and the wonderful experiences I’ve had immersing myself in search engine marketing when Danny Sullivan was kind enough to let me hold a microphone in lieu of registration fee at my first SES conference in December, 2005 had led to the amazing learning that followed over the last several years. My life has never been the same since! I now have an amazing and wonderful small circle of the world’s greatest search marketing minds whom I can pick up the phone and discuss how search marketing is creating the largest change in business since the Industrial Revolution two centuries ago! I’ll admit it’s challenging and frustrating some days to be part of a tiny group that understands the massive power of how pull marketing via search is changing organizational structures and profitability at their very foundation.

The paradox is most of the leaders of companies don’t have the right combination of old and new skills to lead this change and the number of people in the world truly qualified to lead the largest change management project in the history of the world. I can truly count on two hands at most at present – yet senior management and the world’s understanding of search marketing is so limited at this juncture that those people aren’t even coveted…yet. How can one hire the best leader or search marketing if they are still basically clueless about what they are buying? That’s right, they can’t effectively!

Retained marketing executive search consultants are still picking most CMO candidates based on 1989 standards and position specs and/or last job title held nonsense – oddly a side effect of the effect of search being used too heavily in candidate sourcing and job search. Worse, they are letting the roles be defined by the CEO, CFO and boards of directors who don’t know the first thing about how search engine optimization, content strategy and marketing are changing the world. This causes people with outdated skills to frequently be placed in leadership roles again and again with less than optimal financial results and creating an unpleasant working environment (and a high turnover rate) for the wonderful and hard working search marketers and social media folks that they manage.

It doesn’t have to be this way Professor Clemons. It’s about time you had some new senior vice presidents to talk to that understood search, understand the theory of exactly how and why they need to transform their new organizations and will test and learn their way to success – the kind of success that you can write case studies about and that I can one day come visit your class and share about. But for now, I’d challenge you to name the SVP’s that are complaining instead of performing…I’d love to consult for them and make them look good…or be their replacement if they’d like to continue to complain and not build a balanced (and profitable) traffic acquisition strategy.

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They say that when one door closes another one opens and apparently Barney Harford is the gentleman that was actually meant to darken the doorway. He’s had extensive experiences in Asia and elsewhere for Expedia and more recently as an advisor to Kayak.com and eLong. As mentioned in the article linked to above, I strongly believe that geographical diversity is important to high performing corporate cultures and I praise the Board of Directors for this choice. It is my hope that this will effect Chicago’s landscape in a positive way far beyond Orbitz. Time will tell.

I know what it’s like to arrive in a strange new place from my experiences living in New York and Cleveland. I’ve always appreciated people orienting me to the cities I’ve moved to so I thought I’d return the favor before giving you a few thoughts on Orbitz. Here we go:

- Odd objects in parking spots that have been shoveled clear of snow: You managed to move to Chicago in the dead of Winter. It’s not exactly the most friendly welcome the city can give you. In fact when I moved back here in 1999 – we received 22 inches of snow on during the day I was supposed to move in – it took me a week to recover. Anyway, if you see a chair on a side street claiming a spot, my advice is to pass it by and go elsewhere as you never know what that person that put the object there might do. Of course this practice is chronicled in detail on a blog from Montreal.

- Orginal’s Hair Designers – Good haircut for $16 with the bonus of then giving you a touch up between hair cuts at no charge. You want John to cut your hair there. He arrives at 6AM sharp Monday through Saturday going there between 6-7AM is the best time to go. No appointment is needed. They are located at 134 North Wells.

- Shoe Repair – Beehive Shoeworks gives great on the stand shines and they do an excellent job with any shoe repair you’ll need. Ask for Sam.

- Lower Wacker Drive – A cab can usually make it to the Lakefront or Michigan Avenue faster this way, but they’ll never do it unless you ask as Chicago pays cabs partially based on waiting time. Yes, this is the same Lower Wacker Drive as in the movie the Blues Brothers!

- Free Valet Parking at Most Restuarants in Greektown – Take advantage of this, my favorite place is The Parthenon on Halstead.

- Pizza – As you likely know Chicago is home of the deep dish pizza. My favorite is Giordano’s, the one where the primary office of the chain at 310 West Randolph tastes the best in my opinion and I usually order it withcanadian bacon and mushrooms. If you want something a bit lighter near your office (my answer would be different in the suburbs) , I recommend Tomato Head Pizza at 945 West Randolph. They make their pizzas with a somewhat rare Faulds pizza oven.  You may have experienced this special oven at Delfino’s Chicago Style Pizzeria in Seattle previously. I researched this as I’ve often considered moving to Seattle.

- Italian Beef – This is a rare sandwich that you’ll have to work hard to find anywhere outside of the Chicago area. It’s roast beef immersed in flavorful gravy that is properly presented on freshly baked French bread. If consumed at the right places, this can be heavenly. In the loop you will find this at a place called Luke’s (walking distance from the currentOrbitz office location) or Portillo’s. Like the pizza above, many will passionately advocate their favorite place over another. It’s kind of like a sport.

- Origin of the term Windy City – This is highly disputed. But I mention it because you can judge how much a person studies history by asking if they have any opinion on this subject. Statistically speaking, there are many places in the Midwest that are technically windier, so I personally do not favor this explanation. The most likely in my opinion is the explanation of the politicians being full of hot air. There are others that abound on the net.

- If Your Furniture is Damaged by Movers – Weber Furniture has been in business since 1950 repairing, refinishing and reupholstering fine office and antique furniture. I recently did some work on the site and it already ranks #1 for the term – Chicago furniture restoration. It still needs a bit more authority from off site factors but the link above should likely fix that. Thanks for the opportunity but I hope your furniture travels safely.

OK, now that you are oriented a bit, let’s talk business a little bit.

In terms of my thoughts and philosophy on Internet companies:

- The world is enduring rapid business transformation which historians will may one day judge revival the Industrial Revolution. Corporations need to constantly test and learn to create and maximize the optimal business model mix. Those who create rapid testing and learning cultures will outperform.

- Search engines are changing the foundation of branding from brand name to one of a brand’s attributes to be found by the searcher and user experiences when interacting with the brand. This is a fundamental shift from push to pull where the consumer controls the conversation and it’s about meeting those expressed needs.

- Quotes of business leaders I highly admire are on this page, they are my guide posts.

- I believe that corporations need to restore balance to focus on both revenue and expenses equally, recent focus has been on expense reduction and risk aversion is preventing focus on new revenue potential. This blog post sums up my thoughts.

Thoughts on Internet travel vertical in general:

- Too highly dependent on paid search, need to lower traffic acquisition costs (TAC).

- Desperate need to create long term relationships with customers outside of purchase transaction.

- Customer data models need to evolve to create niche experiences to create best in space customer experience to meet the evolution in branding mentioned above and to increase CPM advertising rates.

- Considerable business travel is booked manually via phone from legacy providers. This presents a potential opportunity.

In terms of Orbitz from a consumers point of view:

- Orbitz does yet not consistently win the price competition in the hotel + airfare category – for my three day trip to SJC to speak at UGCX at the same hotel – Priceline was $411, Expedia was $428 this morning while the Orbitz quote was $476.

- The current Orbitz Terms of Service appear to be in need of revision in regards to link policy in terms of winning the search engine optimization battle.

- I use a pop-up blocker, but I’m sure you’d win alot of points with people if you removed those completely.

There is other advice I have but will keep that private at this time. So again, welcome to Chicago! Please let me know if there is anything I can help you with as you settle in. Good luck with your role at Orbitz!

OK folks, sorry this post was a bit long.  What suggestions do you have for Barney to improve the customer experience, customer acquisition and conversion rates at Orbitz while still reducing costs and improving profitability? I’d love to see your comments on this.

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Hurricane Ike’s larger than category 2 impact suggests need to modify Saffir-Simpson Scale hurricane measurement and communication metrics. It is heartbreaking to see and hear the stories of people who wouldn’t evacuate before the areas on the Texas coast because Hurricane Ike was “only a category 2 hurricane”. The reports and pictures from airborne helicopters indicate massive hurricane property damage and, unfortunately, loss of life from Hurricane Ike. I dedicate this post to these victims.

This begs the question, could this loss of life been reduced with better communication of risk to the people in the areas of projected impact, causing them to evacuate?

Places like Galveston, Bolivar, Crystal Beach, Gilchrest, High Island, etc. had lower evacuation rates than during Hurricane Rita. This could have been much, much worse if it hit a more densely populated area. But the loss of any life is undesirable (and potentially is preventable).

A friend of mine who lives on the Gulf Coast has repeatedly suggested to me that there is a need to have “less media hype” and “more factual metrics” when hurricanes approach. As you know I think about metrics a lot in terms of the Internet and business processes and I started thinking about this issue and the implications of it.

The last National Hurricane Center report before Hurricane Ike made landfall in Texas contains the following two paragraphs:

DATA FROM NOAA DOPPLER WEATHER RADARS AND RECONNAISSANCE AIRCRAFT
INDICATE MAXIMUM SUSTAINED WINDS ARE NEAR 110 MPH…175 KM/HR…
WITH HIGHER GUSTS. IKE IS A STRONG CATEGORY TWO HURRICANE ON THE
SAFFIR-SIMPSON SCALE AND COULD REACH THE TEXAS COAST AS A CATEGORY
THREE…MAJOR HURRICANE…JUST BEFORE LANDFALL. STRONGER WINDS…
AS MUCH AS 30 MPH HIGHER THAN AT THE SURFACE…COULD OCCUR ON HIGH
RISE BUILDINGS.

IKE REMAINS A VERY LARGE HURRICANE AND HURRICANE FORCE WINDS EXTEND
OUTWARD UP TO 120 MILES…195 KM…FROM THE CENTER…AND TROPICAL
STORM FORCE WINDS EXTEND OUTWARD UP TO 275 MILES…445 KM. DURING
THE PAST HOUR…HURRICANE FORCE WIND GUSTS HAVE BEEN REPORTED ON
GALVESTON ISLAND AND REPORTS FROM NOAA AND AIR FORCE RECONNAISSANCE
AIRCRAFT INDICATE SUSTAINED HURRICANE FORCE WINDS ARE JUST OFFSHORE
GALVESTON ISLAND.

I’m not certain how many years ago the National Hurricane Center started reporting Hurricanes in this format with the “hurricane force winds extend outward from the center ### miles” and “tropical force winds extend outward ### miles”, but I find that information useful as there is a significant correlation to size of the hurricane and the impact of the storm surge and geographic area that are affected. This is therefore extremely useful data, but it’s locked up in giant blobs of text that don’t allow it to be communicated effectively.

I’d like to therefore propose and suggest that the National Hurricane Center make the following modification the to Saffir-Simpson scale to the following new format:

Saffir-Simpson Scale number – hurricane force wind miles from center number – tropical storm force wind miles from center number

Hurricane Ike would have therefore been the following at landfall:
2-120-275

It is my opinion that this would be a much more useful as the overall radius of the hurricane force and tropical force wind fields would be communicated effectively and consistently instead of in inconsistent references. One could argue that you should use the circumference to make it more dramatic, but not all tropical cyclones are perfectly symmetric so I prefer usage of the existing communicated metric radius.

This humble blog post is clearly just the first of many conversations to openly discuss hurricane scale and metrics and creating this needed reform. The reform itself is more important than the exact final form of this reform prior to the start of the 2009 hurricane scale and metrics season. I look forward to seeing comments and other blog posts.

I look forward to someday having a clearer metric that can save more lives. Thank you for your participation in making this a reality!

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After this exercise, I now think there are groups of Digg users with different tendencies. I’ll tentatively entitle these tendencies Super Socialites and Relevants – users who wait for can’t miss content. These users fall into two subcategories – High Submit Success and Infrequent Participation. Check out the wide variations in these new metrics sources, which are agnostic as to the tenure of the Digg  user:

Digg User   # Popular
MrBabyMan 2644
msaleem 1681
zaibatsu 1410
supernova17 1210
MakiMaki 1046
mklopez 913
skored 842
tomboy501 563
IvanB 485
pizzler 459

Digg User   High Submit Success Ratio
kevinrose 97.105%
FirstDigg 80.180%
haxr 63.095%
diggboss 61.184%
sepultura 60.773%
macbot 55.556%
openthink 52.301%
lazycat 50.314%
supernova17 49.187%

Digg User   Diggs per Popular  (lowest voting participation)
normalkid 7.373
tarkullu 15.327
macbot 19.133
lnfiniteLoop 20.118
mklopez 24.648
Vinvin 25.163
kevinrose 27.827
MrEMan 27.909
MrBabyMan 36.769

Digg User  Diggs per Popular (highest voting participation)
ShuTian 1025.769
numberneal 901.385
maxyRO 820.896
zoomtechtv 767.209
emberjohn 713.982
FamilyGuyFan 711.771
lekahe 679.068
vroom101 675.685
iching 563.242
Konstantino 554.347

While every change of the Digg algorithm, these rankings shift anew in unpredictable ways.  These new metrics show some clear differences in the tendencies of some Digg users. It would be be wise to pause and analyze these different types of Digg users and how their mixture of roles create value on Digg.

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Let’s start an exploration of these issues in more detail:

- There is an almost total lack of imagination regarding potential emerging revenue streams – When I attend search engine conferences, I hear over and over how “63% of transactions occur offline after an online search (comScore 2006).” Tying together that transaction with it’s higher relevancy holds the key to a revenue stream potentially larger than Google’s Adwords product. Having once spent 6 months of my life trying to raise capital for a search advertising concept, I have to agree with Robert that there is lack of willingness to engage in serious funding conversations of this type – until half a dozen other people do it…that’s messed up!

- In large businesses, there is an obsession with basing business cases on expense savings rather than the potential for new revenue streams- Going back to that example above, financial services institutions could play a large role in this. However due to the lack of risk management processes that caused the housing crisis, they are risk adverse at this moment and risk removing themselves from this once in a lifetime opportunity. I saw 4 companies give presentations on their business cases on mobile retail banking and they all focused on the reduction of call center costs! Think about that a second, moving things from a PC to a phone will reduce call center volumes? Highly questionable at best form cost savings perspective, certainly missing the revenue opportunities completely.

- Everything in the world is converging, yet most companies have silos and are hiring specialists (set up for failure) – When banks are trying to become relevant in mobile and mobile is trying to get into advertising and payments, can you afford to hire people with one dimensional skill sets? The answer is no, not if you want to win.

- With increasingly rapid cycle times in technology, competitive benchmarking is becoming less useful – If none of your competitors has made a tough decision to reorganize a department, shift financial resources to new ways of doing things in marketing or customer service, how can you improve via benchmarking? Stated a different way, if your process is broken and all of your competitor’s processes are broken, you can’t possibly create market leadership by benchmarking. You have to hire the best and most brilliant people who hold little if any limiting beliefs and give them the authority to innovate based on what customers want. Serving those needs in the Peter Drucker fashion is the only way to create true market leadership. This does not mean that competitive analysis is dead. It does mean that the benchmarks you need to pay attention to are the breakthroughs regardless of industry.

- Existing legacy cost centers in large corporations are creating barriers to innovation and efficiency both internally and externally – These cost centers prevent reallocation of budgets to adopting usage of superior and more efficient technology or Internet/mobile advertising due to their all or nothing nature – smooth and frequent shifting to most economical resources is the unfortunate rarity. There is a large number of reasons for this and this topic is worthy of a post of it’s own (please submit suggestions). Cost centers make the silo problem worse and hard to solve.

- Traditional management consulting needs to acknowledge proprietary technology and data models as strategic and gain an implementation focus – If you come in for 6 months and never implement anything and nobody does any of the suggestions, your net present value is actually negative.

- We need to take back control of companies to focus on the customer as priority #1 – 5 year plans with a stack of initiatives in year 4 are interesting, but no longer practical. Notice I say take back control. This is the way the world used to work before endless Powerpoint and overly large bureaucracy like 18 month committee approval cycles. In fact Tom Peters stated on February 3, 1998 on Charlie Rose show as saying “I got tired of the McKinsey bureaucracy”

- C-level management and boards of directors treat social media, search marketing and Internet advertising like an island instead of integrating it into one’s culture and redesigning processes from scratch to support it – This is disruptive to companies using these products and companies that provide these products alike due to the lack of growth and monetization. But guess what? You can’t redesign these processes without bringing in people with a combination of skills that include both traditional management and the new tools. Right now we have people at the extremes. This doesn’t work.

Carolyn Shelby and I will be giving a talk to c-level executives on these an other related subjects this Wednesday at the Gleacher Center in Chicago. You may RSVP here. It is my first in a series of talks I hope to engage the world in over the coming years as we embrace this great challenge together! I need everyone’s help to help shape this vision and create this reality and maybe some famous quotes around the way. It is the furthering of a conversation that started with my appearance discussing these issues on SEO 101 – it starts at the 13:30 mark. Brian Mark said he’d love to see a Search Engine Strategies session on this, we are still working on fulfilling Brian Mark’s dream (24 minute mark).

I’d like to hear others like John Furrier, Fred Wilson, Dick Costolo and Don Dodge to chime in on this issues first chapter…

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I only had one encounter with Jason Palmer, it was at my first SES conference in 2005. I was eating lunch with some people at a table and Jason sat down at the table with a client. About ten minutes later, Jason declared to someone that they should mind their own business and not participate in the conversation with his client. I recall thinking that time that guy had a lot of nerve to say that at a table in a public lunch room where he sat down at the table last. That was my one and only interaction with Jason Palmer of Webtrends.

What are other people’s experiences with Webtrends?

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Marketing Speakers:
Ian White, CEO, Urban Mapping
Shawn Riegsecker, Chairman & CEO, Centro
Justin Sanger, CEO, LocalLaunch
Alfred Chow, Head, Yellowbook

Justin Sanger, Local Launch

I can’t help but get caught up in some of the hype. “Context galactic scale” – thanks Google. He then said, “Talking about local search in 10 minutes is like spitting into the grand canyon.” Then said a few words to get Greg Sterling to actually blush! Really funny stuff.

Tremendous opportunities in the IYPs. Local and vertical are merging. Social networking is also converging with local. What is the differentiation of these local search sites? Even within Yahoo! you have a multitude of options. SMEs are overwhelmed and confused. The mission of marketplace consolidations – our goal is to remove the complexity not only for our small businesses but for our sales forces as well. The traditional relationships

$                                             Cost of Traffic                     $$$
Content>>Proprietary>>Organic/SEO>>Paid Placement>>Paid Search / SEM

Silos and advertisers don/t mix in local search!!!

You need to be inventory agnostic…

Shawn Riegsecker, CEO, Centro

Brand marketing increases future clicks. Newspaper growth is slowing in terms of rates of growth, national advertisers are exploding this year. Next will be the regional advertisers, which now comprise less than 3% of advertising.

Ian White, CEO, Urbanmapping

? Where the hell is the money?

7FTE, San Francisco based, geo-spacial data to enable advertisers

Why and what?

Technical limitations

User behavior

Search Engine “Keyword Lockdown”

GEO IP lookup “geotargeting” SUCKS

99% accuracy country level

95% accuracy state level

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David Sifry today announced that he has stepped down as CEO of Technorati. While the search for a new CEO continues, Teresa Malo (CFO), Dorion Carroll (VP-Engineering), and Derek Gordon (VP-Marketing), will manage the day-to-day operations of the company. Sifry will become “Chairman of Technorati’s board”. What does it ultimately prove? It again clearly demonstrates that Internet experience is not the primary indicator of Internet executive future success.

Hello people. Technorati did a redesign that refocused on mainstream media as I noted in my earlier post the death of blog search. Then Technorati used tags to grow traffic from other search properties. As Arrington asked in early June “When will the Technorati traffic party end?” Apparently Google and others took notice of this and the party ended in July based on Alexa data – I’m surprised Michael did not discuss this at length today in his post actually. This dip exposed the payday to payday advertising dollar budgeting leading to the departure of Sifry and 8 others. It should be noted that this followed the dismissal of several other employees during the July 4th holiday.

Looking at a May 9th Mashable post, it seems that around $1 million was raised when it expanded a round of funding from 10.52 Million to 11.52 Million. It appears that Technorati was spending more cash than it was taking in, even before the traffic decline in July, based on the early July layoffs. The traffic decline in July only made that situation worse.

This leaves Technorati in the unenviable position of needing to generate new advertising dollars at a time when the engineering needs an overhaul it can’t afford. Repairs such as Typepad blog overcounting, flawed link metrics and many other flaws can not occur at this time.

In fact, someone suggested to me in a phone conversation today that perhaps they should shut Technorati off completely now and just sell it’s likely most valuable asset – a 301 redirect of the Technorati domain. The talk of taking Technorati public via IPO will likely be nothing more than that talk in David Sifry’s previous blog posts.

So where is a blog searcher to go now?

Ask – They have recently revamped their offering dramatically and comment search is now combined with post search. It is an offering that is available directly on their front page.

Google – They should move blog search to the front page as I suggested previously and ideally should build and option to show it mixed with news sites.

Icerocket – Plain, simple, no nonsense blog search.

Other players like Topix, if they were to index the blogosphere fully, could also emerge as an alternative that would properly mix news and blogs together demonstrating that most news is being lifted from blogs by the mainstream media.

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I first noticed this comparison of Ron Paul, Mitt Romney, Fred Thompson, John McCain and Rudy Giuliani in this blog post – Top Google Search Trends in Iowa.

Does anyone understand why this time gap exists in Google or plans for resolving it?

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Yahoo! to present at the Morgan Stanley Technology Conference and
Thomas Weisel Partners Internet Digital Media Conference

Terry Semel, Chairman and CEO, and Susan Decker, Executive Vice
President, Head of Advertiser and Publisher Group and acting Chief Financial
Officer, will present at the Morgan Stanley Technology Conference.  The
presentation will take place on Tuesday, March 6, 2007 at 12:30pm
Eastern Time / 9:30am Pacific Time.  

Jerry Yang, Co-Founder and Chief Yahoo!, will present at the Thomas
Weisel Partners Internet & Digital Media Conference.  The presentation
will take place on Wednesday, March 7, 2007 at 6:15pm Eastern Time /
3:15pm Pacific Time. 

A live webcast of both presentations will be available on the Investor
Relations website at
This link on Yahoo! Investor Relations website

Google Inc. (NASDAQ:GOOG)
announced today that Eric Schmidt, Chief Executive Officer, will
present at the following investor events:

Morgan Stanley Technology Conference
Monday, March 5, 2007
3:15 p.m. ET / 12:15 p.m. PT

Bear Stearns 20th Annual Media Conference
Tuesday, March 6, 2007
8:45 a.m. ET / 5:45 a.m. PT

To access the audio webcasts of the presentations, please visit
This link on the Google Investor Relations website

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I want to praise something – I *love* the way this press contact list is set up for the exhibitors. It should become a standard practice.

It appears there is another white label search player emerging – MCN.
Among bloggers, these folks have caught my eye with posts so far: Dan Appelquist, Alessandro Pace and others!

tag: 3GSMworldcongress2007

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I hope to one day soon be provided with this type of data about some topics I think are fascinating.

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I first met Peter Harkins in person at Barcamp Chicago in the Summer of 2006. As I’ve gotten to know him, he knows far more than just coding, as he appreciates and participates constructively in conversations about business strategy and monetization. It’s a winning combination.

The response has been incredible to the Sociable plugin, so you’ve been slammed with inquiries…

Peter: I’ve gotten dozens of mails about Sociable in the last week, from sites wanting to be included, users testing it out in unusual situations and last-minute feature requests. I’ve promised to get 2.0 out by Midnight February 1, so it’s been a race to the wire to get in new features.

Peter: I’ve added 26 sites at last count in this version. Just this morning a Hungarian programmer sent me at least a few more, so I may have as many as 60 sites in the next version.

You’ve add new language translations with this version, that is exciting…

Peter: Yes. It looks like this version will have support for Spanish, Czech, Italian, German and French with more to come. Before 2.0, interested users were just picking it up, translating it, and offering it for download on their blogs. It was a bit frustrating to track bug fixes between different branches of Sociable. Now we’ll have a unified project to share resources and drive development faster, I want to have releases at least every other month in 2007.

You keep the installation and interface pretty simple…

Peter: Deliberately, so, yes. As a programmer, it’s really easy to think of the UI as “that last bit I have to add so people can use my beautiful code” instead of what it truly is: the most important part of the application. So I spent a lot of time making sure that you can install Sociable just by unzipping and uploading it, rather than try to provide complicated install instructions. I spent time on a feature most people never see: when you install Sociable, it checks a manifest of files to make sure it was uploaded right, and it tells you what files go where if it’s not perfect. It provides help right when you need it most, and plainly enough that you understand it.

Peter: The drag-and-drop in the admin interface is just a delight to use, and deliberately so. I want blog owners to feel safe playing around with the different options to see what works on their site. So I’ve spent most of my time on making the UI really nice as well as fixing up the insides.

So you also reprogrammed the internals of the Sociable application for future development and expansion beyond WordPress?

Peter: I want to start porting Sociable over to work on other blog engines like TypePad, Movable Type, Mephisto, and more. So I’ve cleaned up the internals of 2.0, laying the groundwork for 2.1 or 2.2 to support more engines. It’s also going to start doing a little stat reporting when it checks for updates. I know there are roughly 10,000 blogs out there using it, but I’d like to know more exactly and maybe cross-reference to traffic rating services to find out what kind of positive effect it has.

You have an alert system for updating?

Peter: Yes, Sociable checks for new versions when folks view the admin console and notifies the blog owner to go download it. Without it there’d still be people using Sociable 1.2 in five years, hopefully with it everyone will be upgraded in a month or two.

In the past you mentioned that there are three different types of users of Sociable…

Peter: First up, there’s beginning bloggers. They’ve just started a blog, and they’ve got stars in their eyes of being the next BoingBoing or something. Sociable is a tool they’ll use to get the word out about their new blogs, and I’m really glad to help out. As much trouble as some have had spelling “Sociable”, it’s been most rewarding to talk to them because they’re new to blogging and are so happy to be able to easily drop in Sociable.

Peter: Then there are the established bloggers. They’ve got an audience and they want to start leveraging it. Sociable makes it easy for their audience to start getting the word out and growing the blog. I get most of my feature requests from this group, and they’re the people who send me the code to add their favorite bookmarking site.

Peter: I get a lot of links from the SEO crowd, who really put the word out about Sociable. They’ve found Sociable to be a useful tool, so they turn around and install it for their clients. Oddly they’re group I hear the least from, they almost never mail me. But they’ll be the most unusual mails sometimes.

So how are the SEO emails unusual?

Peter: I’ve gotten a really bizarre feature requests like – “You should make Sociable automatically submit each blog post to every bookmarking site! And then vote it up!” – or other crazy schemes! It’s frustrating, Sociable is a tool to help blog owners by reminding readers to bookmark good content. “Sociable should make other blogs using Sociable link to mine with the link text I fill in!” Ugh! I should mention that this is a tiny minority of the SEO folks, I’ve only gotten a half-dozen “Help me spam!” mails.

Sounds like we could monetize a Sociable SEO Pro version together?

Peter: There are definitely a few customers waiting, but I’ve got plenty of other projects ahead of it.

Like what?

Peter: I just recently launched NearbyGamers, a social site for tabletop gamers to find other folks to play card, board, and role-playing games with. It’s been a real blast, but my to do list is as long as my arm so it’s eating up my free time. And I’ve been trying to keep updating my own blog with web coding tips but it’s easy to slip out of the habit.

Sociable has created great networking for you. What are some of the better stories?

Peter: I ended up doing CrunchBoard for TechCrunch because I met a guy via a guy via a guy who used Sociable, and that was a real fun project.

What are some of the underused or misunderstood features of the tool?

Peter: One minor frustration has been writing CSS for Sociable that can deal with all the odd things different blog themes do. I’ve had dozens of people mail me asking (sometimes quite forcefully) why Sociable doesn’t look right on their blog, and so far none have thought it’s their own site doing it.

What else should the people know about Peter Harkins?

Peter: You should never ask him to sing anything…

Good luck with the release Peter!

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It seemed interesting to me. I started to think about the issues involved, mostly because it didn’t seem like natural behavior. But then it hits you like a brick, all of the major search engines have news and search search from their main pages, while only Ask.com has blog search on it’s home page (they should move it above news). Yahoo!, Google and Live Search do not. In fact Yahoo! and Live Search would have to acquire or develop such technology.

As you may recall, I have a history of suggesting search engine home page changes that become reality.

So, I’d like to please ask all of the major search engines to add blogs as a major top line category (to the left of or above news) and potentially think about creating options to merge blogs and news into one category if a user desires (I would find this helpful). If the Internet is all about user generated content, shouldn’t the major search engines reward and make that the easier default view?

It will look like this (though a little neater, I’m no graphic artist!).

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Thanks for inviting me Jason!

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It’s a great post and it relates to a lot of problems in the business world in terms of having innovative customer service. Let’s hope her post prompted some people to realize that operating in this manner is a mistake.

Congrats!

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“Follow proper grammar conventions.

You may use common text message abbreviations.”

I’d like to see some more detail about what is meant exactly by “You may use common text message abbreviations.”

The #1 result for “text message abbreviations” in Google currently has this web page. In a world where relevance is critical to click through and conversion rates, is an ad that has abbreviations that a viewer doesn’t understand certainly doesn’t meet the relevancy requirement as that viewer certainly won’t take action on an ad that he or she can not interpret. My preliminary thought is that this should allow the user to self select the type of mobile search marketing ad style that they are most comfortable with and this likely will have a strong correlation with the age of the user/ad viewer. But it also means that eventually you might need more than one style of mobile text ad, one with abbreviations and one without abbreviations. This is certainly an interesting area that I’m will likely see new standards and metrices over time.

What do you think the standards should be? I’d love to hear other people’s thoughts and discussion of this issue.

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Says “Thank You!” to existing customers

Thanks people who have been early adopters

Web Publishers – everyone is a publisher in some way, even if they don’t think they are.

Consumer Context – Keep it in perspective

The Four Questions:
- How do I reach my desired audience?
- How can I effectively engage them?
- What mix of tactics should I use?
- How do I know its working?

Today’s offer model is a linear model, moves to multiple ad targets & calls to actions

Tip: Always get your keywords in your titles and descriptions.

Build calls to action: It’s a framework to continue

New Tools:
- Dynamic Account Structure
- Ad Testing
- Fast Ad Activation – building more automation and integrity checks into the process.
- Enhanced Geo-targeting
- Alerts – proactive keyword alerts to start shortly
- Share of Clicks and Forecasting
- Quality Index

Rank is determined by its bid and expected performance. Relevance is critical to preventing “ad blindness”

Five Reasons Marketers Should Be Exited:
- Improved user experience: intuitive, speed
- Faster impact and rewards for advertisers that optimize
- Focus efforts on what matters most to the marketer’s business
- Gives marketers the power create, test, and analyze campaigns like never before
- Leverage creative (missed the rest of the slide)

John stressed that one needs to be cognizant of thinking in new ways to get full advantage of the features of the new system.

Graham Harris…gives demonstration. Shows the automated keyword generator. This shows a huge change in magnitude that allows effective campaigns to be created by almost anyone.
Patrizio Spagnoletto speaks…

Upgrading Approach and Schedule:
- U.S. advertiser upgrades have begun
- Advertisers may chooser to upgrade post holidays
- Invitations will continue in stages to U.S. advertisers over the next several months

What to Expect
- Frequent Update
- Cheat sheet

Please look at the tutorials, customer solutions 1-866-YAHOO-98
It’s important to Yahoo! to make this house your home. We are successful when you are successful.

Question/Answer: Minimum bid for the US market is still $.10.

Question/Answer: Bulk submit is available.

International markets will occur sometime in 2007. John Slade said customer feedback was being sought on the best way to roll out.

How do you calculate relevance in a new ad? Dozens of factors drive us to a relevance to an ad, many of these come from Yahoo! search technologists. As data is available, this is factored in as well.

All in all, Yahoo! is demonstrating some positive attributes during this large conversion of platforms. These include a customer focus and taking the time to make a professional and transparent system migration that I believe will serve as a model in how to make a professional and non-disruptive migration. Stock analysts should look at the long term of what is occurring here.

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Optimizing is using only a few steps.

Do some front end homework:
- Make sure the name of your show is not already in use
- Not as easy to check as a domain name
- Get art radio
- Review iTunes categories for where you fit
- Be prepared to edit audio tags yourself for each audio file

Steps for success:
- Optimize the sound by Optimizing the ID3 Tags
- Optimize Your Podcast Landing Pages – show,  abstract, etc.
- Build accurate, effective RSS files
- Track and monitor your feeds
- Track and Monitor Submissions, watch for changes
Daron Babin, Webmaster Radio
Production Time
Cost of Production
Equipment (Recording, Compression, etc)
Encoding can be a pain
Analytics
Bandwith

They are listening…if you are compelling!

Lilsteners do not want to know your dietary strengths or weaknesses.

They don’t want to know about the dog needing be neutered.

Without someone who can handle load, then distribution will be an issue

Tools to Measure Growth – you need them

Become a Pioneer – transcribe everything, Leave no word unspoken…text equity.

Originality and passion equals downloads.

Get to your numbers. 
Rick Klau, VP Publisher Services, Feedburner

Not everyone uses iTunes
Metadata is essential for discovery

The subscription process blows

Get your feeds out there

Ping, ping, ping…

Feedburner now manages 70,000+ podcasts

Consumption is happening everywhere, not just iTunes

Directories – both publicity and consumption

- Create a feed…
- Add iTunes/Media RSS extensions (Smartcast)
- Show notes are criminally underused (60% find a higher traffic through show notes)
- Enable “Pingshot”
- Ensure Auto-delivery is enabled (important)

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In this case it’s inexcusable because it’s all one zip code that would be easy to surpress: 10048.

Whether it’s mail, e-mail, web pages, web 2.0 social networks and/or social media, the value creation foundation starts with data integrity. To build the superior ideas of the future, this area will play a pivotal role. Unfortunately, all too many people do not properly value data integrity or value not been blessed enough to be immersed in a culture who is obsessed with it as I have been in the past.

Consider whether you have a good enterprise data strategy before you launch your next project!   

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—————————————

Developing a Successful Unified Communications with Mobile Technology
Moderator – Eric Krapf – Business Communications Review
Chris Kardish, Principal, Nemertes Research, Inc.
Marty Parker, Communication Perspective
Brian Riggs, Current Analysis

Communications integrated to optimize business processes. – Parker
Example: Sales as teams instead of many individuals. Increases customer loyalty and speed. How do I standardize it within my enterprise? Biggest problem. Also, standardize this platform. Why isn’t mobile device acquisition standardized? This is the tough nut to crack.

Integration real time and non-real time applications available in one locations. – Riggs
Unified communication is not a product, it’s a solution to a problem.

Extremely interesting session. I would have liked to have provided more detail but there was intense crosstalk with a considerable amount of acronyms.

—————————————

 The Future of the Phone

Marty Parker – Principal Consultant, Communication Perspectives
Bill Hughes – Principal Analyst, In-Stat

Bill – Will have an identified operating system. Wireless phones are still considered a yuppie toy.

Marty – Voice and a data device. We didn’t have to destroy railroads to build airports. (writes a blog on voiploop.com) Friend went to China used only Blackberry. The person doesn’t have a desk anymore. The main number goes only to the secretary.

Marty – Trends to watch, PBX now realizes it’s a software world. Reduce dependence on hardware.

Bill – There is a difference in companies, some micro-manage the bill, others see it as a fountain pen. “We are going to save money no matter what it costs.”

How is mobility going to affect my cost structure?

Marty – budgets drive behavior in corporations.

Bill – I will pay $40 for mobile car charger, but not one cent more for a longer life battery. It makes no sense.

Marty – At IBM, it’s becoming protocol to IM before calling someone. The GPS phone could become your phone and mail code identifier of the future.

This is very complex  topic involving significant leadership focus from the enterprise to drive the complex types of changes that were being discussed. It’s surprising that more people aren’t listening to what they are preaching, they should be.

tag: mobilebusinessexpo2006

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To enter, simply answer the following questions in a blog entry before the close of eComXpo:
1) Who exports what cereal to what country and why?
2) Who had a flat tire?
3) What three disparate data sets does David advocate tying together to create a customer driven experience?

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As a proud alumni, I want be clear that I appreciate the quality students, alumni and faculty at Chicago GSB.

However, theses surveys have not changed much since the rating systems were started several decades ago. What’s missing from that survey is alumni and the alumni experience now that MBA programs are a mature and not a growth industry. The metrics and experience here is much more unclear and are overdue for significant redesign.

Some questions I’d like to see in a redesigned survey that should carry a one third weighting alongside current students and alumni:

1. What is the alumni satisfaction rating of the institution from alumni at the 5, 10, 20 year mark?

2. What Internet based networking tools are in use? For example, I’ve asked Ted Snyder for a Simple Machines Message Board for all alumni (privacy set to no outside view) for several years and this has not been made a priority which is sad as it’s simple to implement. I want to be able to post obscure topics and find that needle in the haystack, whether I’m going to Shanghai and need to network, what to find others interested in using blog buzz to help price options or other new topics of interest. In other words, which school has not only the best network, but a culture of lifting all boats and leaving nobody behind?

3. What percentage of the alumni does the institution have accurate contact data for in a shared directory for all alumni to use? What is the strategy to create value so that all alumni are excited about staying in touch with the school and the network?

4. What is the ratio of dollars spent on alumni every year versus new student attraction? If it’s a quality alumni experience, the ratio will be less. This is a simple metric to calculate once the data is transparent.

5. What percentage consider themselves fully employed and utilized?

6. Do salaries really go up from graduation level or are most of these salaries higher due to churn and burn industries with long hours? Stated a different way are the salaries the GMAC publishes for the sole purpose of student attraction misleading? Some suggest that they are. Considering the GMAC publishes these studies during the application season, the business school self-reported salary data is highly suspect.

7. As the baby boomers age and pockets of shortages arise, we need to change the campus recruiting policies to focus on hiring gifted thought leaders based on competencies regardless of year of graduation – there are pockets of underemployed MBA’s form the 2001-2003 era that should be redeployed fully to roles worthy of their skills – the current process doesn’t allow this to occur and it is obsolete – it exists only to encourage student attraction and influence each year’s performance stats – you see it in the Business Week stats – it’s all about salaries (which are inflated because they are mostly not jobs with normal hours) – isn’t there more to life than just salary?

8. What percentage of the alumni are currently giving gifts to the school?

9. What percent of alumni are living in the geographic region of their choice?

10. Does the school have functional and relevant alumni activities both in industry verticals and in geography?

These are just a few of the metrics that I would invite Business Week, Wall Street Journal and Financial Times to explore fully for overhaul. Please feel free to comment and add ideas to this discussion, link to this post or forward it to anyone via e-mail whom could influence this positive and needed metric changes. Thank you for joining the conversation for needed reform.

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