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UPS – Not Customer Focused

Today’s WSJ Journal talks about UPS software. Well, I actually consider UPS to not be customer focused and in need of resetting it’s priorities. What I mean is that the person being shipped to is the ultimate customer not the shipper. The person receiving the package is the one paying for both the shipping and your salary and is […]

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Yahoo! Messenger is Down

Many sites in blogosphere are lit up like a Christmas trees this evening with complaints of Yahoo! Messenger being down. What gives?

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Dell Blog – Still Waiting for USB Port Shortage Acknowledgement

As I posted on Easton Ellsorth’s blog, the emerging future of corporate blog leadership should likely be: LISTEN – to other blogosphere posts ACKNOWLEDGE ISSUES – by linking to the post and talk only about how that issue is being addressed LISTEN AGAIN – to all feedback ANSWER – include a we hear you and […]

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The Recent Economist Article

It probably isn’t surprising to you that many people in the Search Engine Marketing arena don’t read the Economist. So I’ll point out this unique article. Fantastic read here on advertising and how it’s changing. It will require new leaders with a combination of both people skills, branding and data skills like those found in […]

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Dell Opens a “Blog”

Dell opened a blog at http://one2one.dell.com/ that no longer exists. I put blog in quotes because: It has moderated comments, no trackback ability and has numerous posts that are product pushes. Here is what they should have done, one post admitting to mistakes of the past, saying we want to change, we want to listen and […]

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Is Burger King the New Starbucks? Part 1

I visited a Burger King today that had free wireless Internet access. The manager said they had had it for several months. He did not know if it was a national program, a test site or something completely random. So I called the corporate headquarters and asked about it. An extremely nice woman said she […]

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Chicago Sun-Times, Where are the Trackbacks?

The Chicago Sun-Times has launched some blogs this year that allow both comments. BRAVO!!! I’ll reward them by joining their conversations: Most Dissapointing Cub – Dusty Baker Edit: Actually, the trackback feature seems not to work even though it is displayed and I changed the title of this post. This is most unfortunate. They should open […]

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IABC Poll Results and Worse Data

Shel Israel just posted an interesting poll that says many IABC (International Association of Business Communicators) members believe angry bloggers should be ignored. While I don’t believe polls are always accurate or should be used in lieu of actual discussion, I do believe in the power of data to indicate facts. If you visit the IABC Jobs […]

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