<?xml version="1.0" encoding="UTF-8"?> <rss
version="2.0"
xmlns:content="http://purl.org/rss/1.0/modules/content/"
xmlns:wfw="http://wellformedweb.org/CommentAPI/"
xmlns:dc="http://purl.org/dc/elements/1.1/"
xmlns:atom="http://www.w3.org/2005/Atom"
xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
> <channel><title>Digital Business Strategy Marketing Management &#187; Customer Experience</title> <atom:link href="http://www.daviddalka.com/createvalue/category/customer-experience/feed/" rel="self" type="application/rss+xml" /><link>http://www.daviddalka.com/createvalue</link> <description>Business Strategy, Change Management Leadership, Motivational Business Speaker</description> <lastBuildDate>Wed, 15 May 2013 19:23:01 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.5.1</generator> <item><title>Ted Matthews Interview : The Real Meaning of &#8216;Brand&#8217; is Outstanding Culture</title><link>http://www.daviddalka.com/createvalue/2013/05/15/ted-matthews-interview-the-real-meaning-of-brand-is-outstanding-culture/</link> <comments>http://www.daviddalka.com/createvalue/2013/05/15/ted-matthews-interview-the-real-meaning-of-brand-is-outstanding-culture/#comments</comments> <pubDate>Wed, 15 May 2013 19:23:01 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Business Strategy]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Leadership]]></category> <category><![CDATA[Recruiting]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=2176</guid> <description><![CDATA[At the back of John Warrillow’s Built to Sell, I saw a book mentioned as a must read. That book is Brand : It ain’t the logo*. The asterisk stands for “It’s what people think of you.” This perspective matches and aligns with my own views quite closely. After a short chat with Ted Matthews [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2013/05/15/ted-matthews-interview-the-real-meaning-of-brand-is-outstanding-culture/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Bestselling Author John Mackey &#8211; Conscious Capitalism 2013 Book Tour Chicago Stop</title><link>http://www.daviddalka.com/createvalue/2013/01/31/bestselling-author-john-mackey-conscious-capitalism-2013-book-tour-chicago-stop/</link> <comments>http://www.daviddalka.com/createvalue/2013/01/31/bestselling-author-john-mackey-conscious-capitalism-2013-book-tour-chicago-stop/#comments</comments> <pubDate>Thu, 31 Jan 2013 20:11:44 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Business Strategy]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Leadership]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=2152</guid> <description><![CDATA[John Mackey came to Chicago Wednesday and gave a powerful , paradign-shifting soul-awakening speech about his new book Conscious Capitalism to the Economic Club of Chicago. The event was led by John A Canning Jr., Chairman of Madison Dearborn Partners. Question and answers were moderated by Mary Ann Childers. Later, I attended a second event [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2013/01/31/bestselling-author-john-mackey-conscious-capitalism-2013-book-tour-chicago-stop/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Marketing Channel Business Strategy Reallocation Management: Where Are You?</title><link>http://www.daviddalka.com/createvalue/2010/01/24/marketing-channel-business-strategy-reallocation-management-where-are-you/</link> <comments>http://www.daviddalka.com/createvalue/2010/01/24/marketing-channel-business-strategy-reallocation-management-where-are-you/#comments</comments> <pubDate>Sun, 24 Jan 2010 22:55:13 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Interactive Ads]]></category> <category><![CDATA[Metrics]]></category> <category><![CDATA[Web Analytics]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=1273</guid> <description><![CDATA[The other day Google (GOOG) had it&#8217;s earnings call, Google stated that a primary agenda for 2010, in addition to mobile, was display advertising. Yes, you read that right, display advertising.  Display? Yahoo 2.0? After the call one had to think about how non-targeted and potentially wasteful advertising spend could potentially be harmful to corporate [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2010/01/24/marketing-channel-business-strategy-reallocation-management-where-are-you/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>No Amount Of Paid Lobbyist Dollars Can Prevent Content Revolution</title><link>http://www.daviddalka.com/createvalue/2009/07/25/no-amount-of-paid-lobbyist-dollars-can-prevent-content-revolution/</link> <comments>http://www.daviddalka.com/createvalue/2009/07/25/no-amount-of-paid-lobbyist-dollars-can-prevent-content-revolution/#comments</comments> <pubDate>Sat, 25 Jul 2009 17:42:20 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Email]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2009/07/25/no-amount-of-paid-lobbyist-dollars-can-prevent-content-revolution/</guid> <description><![CDATA[Brian Solis checked in with a guest post on TechCrunch this morning regarding the disclosure debate. To be clear, it&#8217;s a thoughtful post and I don&#8217;t disagree with anything materially in what was said. So why write about this? I find the entire conversation to be 100% completely unnecessary. First a story. When I was [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2009/07/25/no-amount-of-paid-lobbyist-dollars-can-prevent-content-revolution/feed/</wfw:commentRss> <slash:comments>8</slash:comments> </item> <item><title>Latency, Spam, Memory Leaks &#8211; Google What Are Ya Doing To Me Pal?</title><link>http://www.daviddalka.com/createvalue/2009/06/24/latency-spam-memory-leaks-google-what-are-ya-doing-to-me-pal/</link> <comments>http://www.daviddalka.com/createvalue/2009/06/24/latency-spam-memory-leaks-google-what-are-ya-doing-to-me-pal/#comments</comments> <pubDate>Thu, 25 Jun 2009 00:45:39 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Google (GOOG)]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=955</guid> <description><![CDATA[The following was reported today on the website Data Center Knowledge: “It’s clear that latency really does matter to users,” said Mayer, the VP of Search and User Experience at Google and today’s keynote speaker at the O’Reilly Velocity Conference. Do ya really think so Marissa? Having unnecessary captchas, massive memory leaks in gmail, outbound [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2009/06/24/latency-spam-memory-leaks-google-what-are-ya-doing-to-me-pal/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Barney Harford Now Orbitz CEO &#8211; Welcome to Chicago</title><link>http://www.daviddalka.com/createvalue/2009/01/12/barney-harford-now-orbitz-ceo-welcome-to-chicago/</link> <comments>http://www.daviddalka.com/createvalue/2009/01/12/barney-harford-now-orbitz-ceo-welcome-to-chicago/#comments</comments> <pubDate>Mon, 12 Jan 2009 16:31:45 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Metrics]]></category> <category><![CDATA[Search Engine Marketing]]></category> <category><![CDATA[Search Engine Optimization]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=862</guid> <description><![CDATA[For the past few years, I thought that there might be a new entrant to Chicago&#8217;s Internet scene. It was exciting to me because Chicago could certainly use some geographic diversity in it&#8217;s leadership. For a long time, it looked like that person would be Mark Cuban, but it now appears that he will not [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2009/01/12/barney-harford-now-orbitz-ceo-welcome-to-chicago/feed/</wfw:commentRss> <slash:comments>17</slash:comments> </item> <item><title>Speaking Of Facebook &#8211; It Needs Change Management of Customer Service</title><link>http://www.daviddalka.com/createvalue/2008/10/09/speaking-of-facebook-it-needs-change-management-of-customer-service/</link> <comments>http://www.daviddalka.com/createvalue/2008/10/09/speaking-of-facebook-it-needs-change-management-of-customer-service/#comments</comments> <pubDate>Fri, 10 Oct 2008 00:21:48 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Online Recruiting]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=799</guid> <description><![CDATA[There has been some discussion today of Facebook&#8217;s business model. Forget about monetization, can Facebook survive without any useful customer service improvements? While 98% of the service works great on autopilot, there is absolutely zero customer service for the things where you do need help. I don&#8217;t mean bad customer service, I mean there is [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/10/09/speaking-of-facebook-it-needs-change-management-of-customer-service/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>DEPAUL EARNS #2 GRADUATE AND #7 UNDERGRADUATE RANKING IN ENTREPRENEUR MAGAZINE’S ANNUAL “BEST SCHOOLS FOR ENTREPRENEURS”</title><link>http://www.daviddalka.com/createvalue/2008/09/11/depaul-earns-2-graduate-and-7-undergraduate-ranking-in/</link> <comments>http://www.daviddalka.com/createvalue/2008/09/11/depaul-earns-2-graduate-and-7-undergraduate-ranking-in/#comments</comments> <pubDate>Thu, 11 Sep 2008 18:40:31 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=768</guid> <description><![CDATA[As an alumnus of DePaul University and a member of DePaul&#8217;s New Venture Challenge judging team since inception, I&#8217;m pleased to see this ranking!!! However, high rankings on entrepreneurship education alone is not sufficient, the next steps are: 1) To build a transparent, quick and efficient marketplace for entrepreneurs, experienced and passionate management teams and [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/09/11/depaul-earns-2-graduate-and-7-undergraduate-ranking-in/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>How To Reorganize Management For Social Media, Search Marketing and Internet Advertising</title><link>http://www.daviddalka.com/createvalue/2008/07/27/how-to-reorganize-management-for-social-media-search-marketing-and-internet-advertising/</link> <comments>http://www.daviddalka.com/createvalue/2008/07/27/how-to-reorganize-management-for-social-media-search-marketing-and-internet-advertising/#comments</comments> <pubDate>Sun, 27 Jul 2008 19:31:54 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Metrics]]></category> <category><![CDATA[Online Recruiting]]></category> <category><![CDATA[Search Engine Optimization]]></category> <category><![CDATA[Social Media]]></category> <category><![CDATA[Peter Drucker]]></category> <category><![CDATA[Risk management]]></category> <category><![CDATA[Search Marketing]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/?p=749</guid> <description><![CDATA[Every once in a while Robert Scoble puts down the camera and writes an amazingly thought provoking blog post. Not a perfect post, but one that makes you think about the state of things. Scoble&#8217;s comparison of certain VCs to big companies struck a chord with me due a speech I&#8217;m working on. I&#8217;d like [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/07/27/how-to-reorganize-management-for-social-media-search-marketing-and-internet-advertising/feed/</wfw:commentRss> <slash:comments>8</slash:comments> </item> <item><title>The Future Yahoo! CEO Nominee Discussion&#8230;</title><link>http://www.daviddalka.com/createvalue/2008/06/17/the-future-yahoo-ceo-nominee-discussion/</link> <comments>http://www.daviddalka.com/createvalue/2008/06/17/the-future-yahoo-ceo-nominee-discussion/#comments</comments> <pubDate>Tue, 17 Jun 2008 16:24:16 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Yahoo! (YHOO)]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/06/17/the-future-yahoo-ceo-nominee-discussion/</guid> <description><![CDATA[OK, Kara Swisher started this discussion(I&#8217;m not saying it&#8217;s going to happen), but I question her fundamental assertion that Jerry Yang is the person calling the shots. The memo regarding Jeff Weiner&#8217;s departure came from Sue as does most of the primary communication messaging. Many think Sue is the one that is in charge for [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/06/17/the-future-yahoo-ceo-nominee-discussion/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>ebaydevcon08 &#8211; eBay Future Product Roadmap Session</title><link>http://www.daviddalka.com/createvalue/2008/06/16/ebaydevcon08-ebay-future-product-roadmap-session/</link> <comments>http://www.daviddalka.com/createvalue/2008/06/16/ebaydevcon08-ebay-future-product-roadmap-session/#comments</comments> <pubDate>Mon, 16 Jun 2008 17:24:15 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[ebaydevcon]]></category> <category><![CDATA[ebaydevcon08]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/06/16/ebaydevcon08-ebay-future-product-roadmap-session/</guid> <description><![CDATA[The following is my live and raw blogging of Adam Trachtenberg&#8217;s session: New Ebay API Calls released today - most watched items - deals - related category items - top-selling products This uses eBay’s New Services Framework! This is an API upgrade… Cross Merchandising - sell products using the brand - promote contextually relevant market [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/06/16/ebaydevcon08-ebay-future-product-roadmap-session/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Twitter Question</title><link>http://www.daviddalka.com/createvalue/2008/06/01/twitter-question/</link> <comments>http://www.daviddalka.com/createvalue/2008/06/01/twitter-question/#comments</comments> <pubDate>Sun, 01 Jun 2008 16:28:08 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/06/01/twitter-question/</guid> <description><![CDATA[A question to add to all of these posts asking Twitter questions: Will the AIM interface ever be fixed? I found posting from IM to be the easiest and fastest method, it&#8217;s been broken (or blocked by AIM?) for months dating back to 2007. What is the status of the Twitter AIM interface? Anybody?]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/06/01/twitter-question/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>TECH cocktail CONFERENCE Chicago &#8211; Creating Change For The Future</title><link>http://www.daviddalka.com/createvalue/2008/05/31/tech-cocktail-conference-chicago-creating-change-for-the-future/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/31/tech-cocktail-conference-chicago-creating-change-for-the-future/#comments</comments> <pubDate>Sat, 31 May 2008 18:18:41 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Interactive Ads]]></category> <category><![CDATA[Social Media]]></category> <category><![CDATA[Venture Capital]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/31/tech-cocktail-conference-chicago-creating-change-for-the-future/</guid> <description><![CDATA[Wow! That was tiring, I stepped on the L at 7:30AM and didn&#8217;t get home until 1:30AM the next morning! 18 hours of pure madness! Most people noticed the great speeches by Gary Vee from Wine Library TV and Dick Costolo (aka ask the wizard) and others. But what I really appreciated was the other [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/31/tech-cocktail-conference-chicago-creating-change-for-the-future/feed/</wfw:commentRss> <slash:comments>3</slash:comments> </item> <item><title>TC08 Chicago &#8211; Ask The Wizard Live &#8211; Dick Costolo Talks Entrepreneurship</title><link>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-ask-the-wizard-live-dick-costolo-talks-entrepreneurship/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-ask-the-wizard-live-dick-costolo-talks-entrepreneurship/#comments</comments> <pubDate>Thu, 29 May 2008 22:31:41 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Venture Capital]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-ask-the-wizard-live-dick-costolo-talks-entrepreneurship/</guid> <description><![CDATA[Dick Costolo gave a really raw, heartfelt talk about Feedburner, venture capital fund raising and venture capital. I won&#8217;t dwell on it here, but even though I&#8217;ve never worked directly on anything with Dick, we&#8217;ve had an amazing exchange of ideas and conversation over the years. Someday I hope I can take that relationship to [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-ask-the-wizard-live-dick-costolo-talks-entrepreneurship/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>TC08 Chicago &#8211; Designing With Users In Mind</title><link>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-designing-with-users-in-mind/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-designing-with-users-in-mind/#comments</comments> <pubDate>Thu, 29 May 2008 22:08:55 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-designing-with-users-in-mind/</guid> <description><![CDATA[The following is a brief summary of the session that Former Feedburner folks Matt Shobe and John Zeratsky (I need to spend some time with that guy sometime) put on at TECH cocktail Conference 08. Without further delay, here&#8217;s their tips on designing with users in mind! Be Yourself – informal, fun Be Fast – the [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-designing-with-users-in-mind/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>TC08 Chicago &#8211; Looking at Technology For Your Business In New Ways</title><link>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-looking-at-technology-for-your-business-in-new-ways/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-looking-at-technology-for-your-business-in-new-ways/#comments</comments> <pubDate>Thu, 29 May 2008 20:40:58 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-looking-at-technology-for-your-business-in-new-ways/</guid> <description><![CDATA[TECH cocktail CONFERENCE 08 in Chicago got started with Mike Domek, after which the guys from Threadless gave a simple and fun session with some practical insight&#8230; Problems Scaling…printers, vendors, etc Inventory is hard…. The Internet is Serious Business Dealing with problems that we are not prepared to deal with… (can be an advantage too) Advantages [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/29/tc08-chicago-looking-at-technology-for-your-business-in-new-ways/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Dell Deleting Message Board Entries About Dell Inspirons</title><link>http://www.daviddalka.com/createvalue/2008/05/27/dell-deleting-message-board-entries-about-dell-inspirons/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/27/dell-deleting-message-board-entries-about-dell-inspirons/#comments</comments> <pubDate>Tue, 27 May 2008 18:09:11 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/27/dell-deleting-message-board-entries-about-dell-inspirons/</guid> <description><![CDATA[During my recent Dell communications, I performed a Google blog search on &#8211; Dell Inspiron 1505 hinges Please focus on the second item: At the time that entry was still in Google blog search, it reached to a dead link. Why is Dell censoring and deleting information about these Inspiron line issues? Do they have [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/27/dell-deleting-message-board-entries-about-dell-inspirons/feed/</wfw:commentRss> <slash:comments>3</slash:comments> </item> <item><title>Dell Hires New CFO Brian T. Gladden</title><link>http://www.daviddalka.com/createvalue/2008/05/19/dell-hires-new-cfo-brian-t-gladden/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/19/dell-hires-new-cfo-brian-t-gladden/#comments</comments> <pubDate>Mon, 19 May 2008 17:36:21 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/19/dell-hires-new-cfo-brian-t-gladden/</guid> <description><![CDATA[Good luck to him, I&#8217;d like to think that this might change the current dynamics I&#8217;ve recently laid out, but based on his background, I won&#8217;t get my hopes up&#8230;but oh my this AP story (link gone now) certainly raises questions about why Dell is nickel and diming customers if they can allocate this signing bonus and [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/19/dell-hires-new-cfo-brian-t-gladden/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Happy 2nd Blog Birthday</title><link>http://www.daviddalka.com/createvalue/2008/05/16/happy-2nd-blog-birthday/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/16/happy-2nd-blog-birthday/#comments</comments> <pubDate>Fri, 16 May 2008 12:04:41 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/16/happy-2nd-blog-birthday/</guid> <description><![CDATA[I&#8217;ll keep this short. It&#8217;s not about me, it&#8217;s about *you*, my friends around the world who create a business network that empower me to reach people and accomplish things that I could never do all on my own. To all of you who practice the words below, I love you and thank you for [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/16/happy-2nd-blog-birthday/feed/</wfw:commentRss> <slash:comments>5</slash:comments> </item> <item><title>Hello Dell &#8220;Community&#8221; Lurkers</title><link>http://www.daviddalka.com/createvalue/2008/05/16/hello-dell-community-lurkers/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/16/hello-dell-community-lurkers/#comments</comments> <pubDate>Fri, 16 May 2008 11:46:57 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/16/hello-dell-community-lurkers/</guid> <description><![CDATA[Dell has not fixed the design flaws and workmanship quality issues of my poorly built laptop Insiron 1505. They instead have chosen to play word games like they have with thousands other victims of Dell Inspiron purchases. Just Wednesday night I met two more Dell Inspiron quality victims when attending a local meetup group on a different [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/16/hello-dell-community-lurkers/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Sent My Dell Inspiron 1505 Back to Dell For Repairs</title><link>http://www.daviddalka.com/createvalue/2008/05/14/sent-my-dell-inspiron-1505-back-to-dell-for-repairs/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/14/sent-my-dell-inspiron-1505-back-to-dell-for-repairs/#comments</comments> <pubDate>Wed, 14 May 2008 23:19:11 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/14/sent-my-dell-inspiron-1505-back-to-dell-for-repairs/</guid> <description><![CDATA[After way too many emails, I sent my unreliable Dell Inspiron laptop back to Dell this week. It has had the following problems: slow boot times, frequent blue screens, unreliablity connecting to the Internet due to a flaky Internet card, weak and broken hinges due to a poor design in fact, the Inspiron line got rid of [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/14/sent-my-dell-inspiron-1505-back-to-dell-for-repairs/feed/</wfw:commentRss> <slash:comments>21</slash:comments> </item> <item><title>Best of Show: Chicago Global Food and Style Expo 2008</title><link>http://www.daviddalka.com/createvalue/2008/05/11/best-of-show-chicago-global-food-and-style-expo-2008/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/11/best-of-show-chicago-global-food-and-style-expo-2008/#comments</comments> <pubDate>Sun, 11 May 2008 18:50:51 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/11/best-of-show-chicago-global-food-and-style-expo-2008/</guid> <description><![CDATA[This year the Global Food and Style Expo did not have the FMI show co-located along with the All Things Organic, Fancy Food Show and the U.S. Food Export Showcase so it was a slightly smaller show with less foot traffic. But it was filled with innovative products and amazing entrepreneurial stories! it&#8217;s a shame [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/11/best-of-show-chicago-global-food-and-style-expo-2008/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>Remembering SOBcon08 &#8211; My House Guest Andrew Dubber&#8230;</title><link>http://www.daviddalka.com/createvalue/2008/05/07/remembering-sobcon08-my-house-guest-andrew-dubber/</link> <comments>http://www.daviddalka.com/createvalue/2008/05/07/remembering-sobcon08-my-house-guest-andrew-dubber/#comments</comments> <pubDate>Wed, 07 May 2008 15:00:13 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/05/07/remembering-sobcon08-my-house-guest-andrew-dubber/</guid> <description><![CDATA[I got a call from Liz Strauss to claim my apartment&#8217;s extra space a day or two before the event. It was determined that Andrew Dubber would be my house guest during SOBcon08. Andrew, pictured on the left below, has a personal blog and his primary blog, New Music Strategies. Andrew was a fascinating guest! [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/05/07/remembering-sobcon08-my-house-guest-andrew-dubber/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>Net.Finance 2008 &#8211; Retail Mobile Banking at Wells Fargo: Eskander Matta, Senior Vice President, Internet Services</title><link>http://www.daviddalka.com/createvalue/2008/04/16/netfinance-2008-retail-mobile-banking-at-wells-fargo-eskander-matta-senior-vice-president-internet-services/</link> <comments>http://www.daviddalka.com/createvalue/2008/04/16/netfinance-2008-retail-mobile-banking-at-wells-fargo-eskander-matta-senior-vice-president-internet-services/#comments</comments> <pubDate>Wed, 16 Apr 2008 14:42:43 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Mobile / Cell / LBS / SMS]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/04/16/netfinance-2008-retail-mobile-banking-at-wells-fargo-eskander-matta-senior-vice-president-internet-services/</guid> <description><![CDATA[Mobile phone penetration in the US is now 95%+ and data plan penetration is now 50%+ Modalities:                             Usage   Capable phones Texting                                        50%     100% Mobile Browser,                         25%      &#62;60% Downloadable Application        [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/04/16/netfinance-2008-retail-mobile-banking-at-wells-fargo-eskander-matta-senior-vice-president-internet-services/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Why Earth Hour Was Lame</title><link>http://www.daviddalka.com/createvalue/2008/03/30/why-earth-hour-was-lame/</link> <comments>http://www.daviddalka.com/createvalue/2008/03/30/why-earth-hour-was-lame/#comments</comments> <pubDate>Sun, 30 Mar 2008 14:21:47 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/03/30/why-earth-hour-was-lame/</guid> <description><![CDATA[Wow, we turn off some lights for an hour in some giant empty office buildings in downtown Chicago (which should be the case every night) and people lose their minds. If people were truly energy conscious, wouldn&#8217;t they want these lights to be off in these empty buildings every night, all night? Wouldn&#8217;t that do [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/03/30/why-earth-hour-was-lame/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Chicago&#8217;s Lake Shore Drive and Other Potholes</title><link>http://www.daviddalka.com/createvalue/2008/02/09/chicagos-lake-shore-drive-and-other-potholes/</link> <comments>http://www.daviddalka.com/createvalue/2008/02/09/chicagos-lake-shore-drive-and-other-potholes/#comments</comments> <pubDate>Sat, 09 Feb 2008 21:47:33 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Social Media]]></category> <category><![CDATA[Lake Shore Drive]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/02/09/chicagos-lake-shore-drive-and-other-potholes/</guid> <description><![CDATA[The Chicago Tribune has a nice user generated content piece where they allow readers to input pothole locations. It is an open thread that simply says: &#8220;Tell us: Where are the worst potholes? Potholes seem to be everywhere this winter, but who has the worst &#8212; the city or suburbs? Tell us where you&#8217;ve seen [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/02/09/chicagos-lake-shore-drive-and-other-potholes/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>Plaxo 3.0 Problems</title><link>http://www.daviddalka.com/createvalue/2008/01/23/plaxo-30-problems/</link> <comments>http://www.daviddalka.com/createvalue/2008/01/23/plaxo-30-problems/#comments</comments> <pubDate>Wed, 23 Jan 2008 20:41:48 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2008/01/23/plaxo-30-problems/</guid> <description><![CDATA[I was prompted to install this during my last use of Outlook. I&#8217;m extremely sorry that I did. Without my authorization, it downloaded my Linkedin profiles apparently through it&#8217;s new integration and created hundreds of duplicate entries with different email addresses. (Most people don&#8217;t have the same email address in Linkedin as they do at [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2008/01/23/plaxo-30-problems/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>San Francisco Bay Area Rapid Transit Commission Increases Nightly and Weekend Service in 2008</title><link>http://www.daviddalka.com/createvalue/2007/12/27/san-francisco-bay-area-rapid-transit-commission-increases-nightly-and-weekend-service-in-2008/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/27/san-francisco-bay-area-rapid-transit-commission-increases-nightly-and-weekend-service-in-2008/#comments</comments> <pubDate>Thu, 27 Dec 2007 17:07:42 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[CTA]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/27/san-francisco-bay-area-rapid-transit-commission-increases-nightly-and-weekend-service-in-2008/</guid> <description><![CDATA[I&#8217;m planning an upcoming trip to San Francisco and I was startled by the massive difference in both service level and tone between BART and the CTA. As you likely know, the CTA here in Chicago is threatening major service cuts and fare increases($1.75 to $2.25 with transit card): Due to insufficient state funding, the [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/27/san-francisco-bay-area-rapid-transit-commission-increases-nightly-and-weekend-service-in-2008/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>ReadWriteWeb&#8217;s 2008 Web Predictions</title><link>http://www.daviddalka.com/createvalue/2007/12/25/readwritewebs-2008-web-predictions/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/25/readwritewebs-2008-web-predictions/#comments</comments> <pubDate>Tue, 25 Dec 2007 13:29:22 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/25/readwritewebs-2008-web-predictions/</guid> <description><![CDATA[A nice list of the things related to search that might affect you next year. Many of my thoughts are contained here and I&#8217;m kinda busy lately, so linking to this post will serve as a proxy. I hope your 2008 is most outstanding and prosperous!!!]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/25/readwritewebs-2008-web-predictions/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Tmobile Coverage Map Presently Inaccurate in Chicago</title><link>http://www.daviddalka.com/createvalue/2007/12/19/tmobile-coverage-map-presently-inaccurate-in-chicago/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/19/tmobile-coverage-map-presently-inaccurate-in-chicago/#comments</comments> <pubDate>Wed, 19 Dec 2007 18:14:15 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Mobile / Cell / LBS / SMS]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/19/tmobile-coverage-map-presently-inaccurate-in-chicago/</guid> <description><![CDATA[I presently can not get a good signal at my residence, yet Tmobile is showing an inaccurate map my area saying the coverage is the best they have. Well let me tell you, I&#8217;ve missed calls where the phone has not rung at all in the past few weeks &#8211; that is not excellent coverage [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/19/tmobile-coverage-map-presently-inaccurate-in-chicago/feed/</wfw:commentRss> <slash:comments>8</slash:comments> </item> <item><title>Microsoft Launches Mobile Advertising on MSN Mobile</title><link>http://www.daviddalka.com/createvalue/2007/12/10/microsoft-launches-mobile-advertising-on-msn-mobile/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/10/microsoft-launches-mobile-advertising-on-msn-mobile/#comments</comments> <pubDate>Mon, 10 Dec 2007 15:29:53 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Microsoft (MSFT)]]></category> <category><![CDATA[Mobile / Cell / LBS / SMS]]></category> <category><![CDATA[Mobile Search Marketing]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/10/microsoft-launches-mobile-advertising-on-msn-mobile/</guid> <description><![CDATA[Microsoft just announced the launch of mobile advertising on MSN Mobile. I wish they would have given more details about the release instead of pointing us back to overly dated speeches on the mobile advertising subject. I would have expected to see more examples than just movie tickets. Microsoft has the potential to lead this [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/10/microsoft-launches-mobile-advertising-on-msn-mobile/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>SES Chicago 2007 &#8211; Driving Local Sales with Internet Yellow Pages and Search</title><link>http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-driving-local-sales-with-internet-yellow-pages-and-search/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-driving-local-sales-with-internet-yellow-pages-and-search/#comments</comments> <pubDate>Tue, 04 Dec 2007 21:38:06 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <category><![CDATA[Search Engine Marketing]]></category> <category><![CDATA[Search Engine Optimization]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-driving-local-sales-with-internet-yellow-pages-and-search/</guid> <description><![CDATA[Moderator: Charles Laughlin, SVP &#38; Program Director, The Kelsey Group Marketing Speakers: Bruce Crair, President and Chief Operating Officer, Local.com Scott Finholm, VP of Local Advertising Services, Marchex Justin Sanger, Founder &#38; President, LocalLaunch! Tobias Dengel, Senior Vice President, Business Development, Website Pros, Inc. Charles Knight from Alternative Search Engines also blogged this session Websitepros, [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-driving-local-sales-with-internet-yellow-pages-and-search/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>SES Chicago 2007: Seth Godin Talks about Meatball Sundae</title><link>http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-seth-godin-talks-about-meatball-sundae/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-seth-godin-talks-about-meatball-sundae/#comments</comments> <pubDate>Tue, 04 Dec 2007 21:01:39 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Entrepreneurship]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-seth-godin-talks-about-meatball-sundae/</guid> <description><![CDATA[Seth&#8217;s talk was a more refined version of the teleconference he gave last month. I blogged that here. Three questions I want put out to the blogosphere for discussion are: Should organizations be smaller like tree trunks instead of the traditional pyramids? How can this change take place if most leaders don&#8217;t know it&#8217;s necessary [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/04/ses-chicago-2007-seth-godin-talks-about-meatball-sundae/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>SES Chicago 2007 &#8211; Bryan Eisenberg &#8211; Redefining the Customer Conversation</title><link>http://www.daviddalka.com/createvalue/2007/12/03/ses-chicago-2007-bryan-eisenberg-redefining-the-customer-conversation/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/03/ses-chicago-2007-bryan-eisenberg-redefining-the-customer-conversation/#comments</comments> <pubDate>Mon, 03 Dec 2007 17:02:39 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Search Engine Marketing]]></category> <category><![CDATA[Search Engine Optimization]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/03/ses-chicago-2007-bryan-eisenberg-redefining-the-customer-conversation/</guid> <description><![CDATA[Bryan Eisenberg gave a great talk on the multitude of issues surrounding the challenges of successful customer conversions and conversation. Marketing (r)Evolutions Mass advertising on passive customers was what used to work. People sleep while watching TV, hard to pay attention to advertising when sleeping. Sleeping while surfing the Internet is not something that happens. [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/03/ses-chicago-2007-bryan-eisenberg-redefining-the-customer-conversation/feed/</wfw:commentRss> <slash:comments>5</slash:comments> </item> <item><title>Illinois Traffic Alert System Launches</title><link>http://www.daviddalka.com/createvalue/2007/12/02/illinois-traffic-alert-system-launches/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/02/illinois-traffic-alert-system-launches/#comments</comments> <pubDate>Sun, 02 Dec 2007 16:35:43 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Mobile / Cell / LBS / SMS]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/02/illinois-traffic-alert-system-launches/</guid> <description><![CDATA[I&#8217;m going to O&#8217;hare airport today to pick someone up, so as usual I check the Chicago area traffic page. I noticed something new in the upper right hand corner that stated IDOT free email alert system is available at http://www.iltrafficalert.com. What you&#8217;ll find on that site is a rather revolutionary tool that allows you [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/02/illinois-traffic-alert-system-launches/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Downtown Chicago Marshall Field&#8217;s Rally Sunday</title><link>http://www.daviddalka.com/createvalue/2007/12/01/downtown-chicago-marshall-fields-rally-sunday/</link> <comments>http://www.daviddalka.com/createvalue/2007/12/01/downtown-chicago-marshall-fields-rally-sunday/#comments</comments> <pubDate>Sun, 02 Dec 2007 03:37:13 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/12/01/downtown-chicago-marshall-fields-rally-sunday/</guid> <description><![CDATA[CHICAGO &#8211; You&#8217;ve seen me write about the Marshall Field&#8217;s name change in the past. I only have one thing to add at this time that should send a chill down your spine: I&#8217;ve learned that certain merchandise that was once carried by Kmart, yes Kmart, is now carried in the landmark Marshall Field&#8217;s store [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/12/01/downtown-chicago-marshall-fields-rally-sunday/feed/</wfw:commentRss> <slash:comments>3</slash:comments> </item> <item><title>Remember to 301 Redirect If You Own Your Domain Typos</title><link>http://www.daviddalka.com/createvalue/2007/11/22/remember-to-301-redirect-if-you-own-your-domain-typos/</link> <comments>http://www.daviddalka.com/createvalue/2007/11/22/remember-to-301-redirect-if-you-own-your-domain-typos/#comments</comments> <pubDate>Thu, 22 Nov 2007 18:29:13 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/11/22/remember-to-301-redirect-if-you-own-your-domain-typos/</guid> <description><![CDATA[I typed in facebooks.com this morning by accident. Got a dead page. So I looked to see if it was registered and sure enough it was. I&#8217;m completely amazed they aren&#8217;t 301 redirecting the typos that they own for user experience and other purposes!   Registrant:  Facebook, Inc  156 University Ave, 3rd Floor  Palo Alto, CA 94301  US  Domain name: FACEBOOKS.COM]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/11/22/remember-to-301-redirect-if-you-own-your-domain-typos/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Death of Blog Search Part 3 &#8211; Technorati Cuts Data</title><link>http://www.daviddalka.com/createvalue/2007/11/06/death-of-blog-search-part-3-technorati-cuts-data/</link> <comments>http://www.daviddalka.com/createvalue/2007/11/06/death-of-blog-search-part-3-technorati-cuts-data/#comments</comments> <pubDate>Tue, 06 Nov 2007 12:53:57 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/11/06/death-of-blog-search-part-3-technorati-cuts-data/</guid> <description><![CDATA[You&#8217;ve seen me talk about this before. Now the new CEO not only hasn&#8217;t fixed the Typepad duplicate counting problems, there are dozens of links that aren&#8217;t being counted. It is cutting the most useful asset. Historical data. Nobody cares about the past 6 months worth of links &#8211; total links and the historical reference [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/11/06/death-of-blog-search-part-3-technorati-cuts-data/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Seth Godin Keynoting Search Engine Strategies Chicago and His New Book Meatball Sundae</title><link>http://www.daviddalka.com/createvalue/2007/11/01/seth-godin-keynoting-search-engine-strategies-chicago-and-his-new-book-meatball-sundae/</link> <comments>http://www.daviddalka.com/createvalue/2007/11/01/seth-godin-keynoting-search-engine-strategies-chicago-and-his-new-book-meatball-sundae/#comments</comments> <pubDate>Thu, 01 Nov 2007 20:24:33 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Recruiting]]></category> <category><![CDATA[Search Engine Marketing]]></category> <category><![CDATA[Search Engine Optimization]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/11/01/seth-godin-keynoting-search-engine-strategies-chicago-and-his-new-book-meatball-sundae/</guid> <description><![CDATA[In advance his upcoming speech at Search Engine Strategies Chicago, Seth Godin held a intimate conference call in regards to the conference and his upcoming book Meatball Sundae. At first I was thinking this would be a long speech, it was in actuality a short, crisp presentation followed by a spirited, fun and playful question [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/11/01/seth-godin-keynoting-search-engine-strategies-chicago-and-his-new-book-meatball-sundae/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>Sexy Social Media Revolutions Emerging &#8211; Forrester Consumer Internet Conference 2007</title><link>http://www.daviddalka.com/createvalue/2007/10/11/sexy-social-media-revolutions-emerging-forrester-consumer-internet-conference-2007/</link> <comments>http://www.daviddalka.com/createvalue/2007/10/11/sexy-social-media-revolutions-emerging-forrester-consumer-internet-conference-2007/#comments</comments> <pubDate>Thu, 11 Oct 2007 16:59:15 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/10/11/sexy-social-media-revolutions-emerging-forrester-consumer-internet-conference-2007/</guid> <description><![CDATA[There were a few critical points in Charlene Li&#8217;s speech and then Christie Hefner&#8217;s speech that I want to get to. But before I do an overview of Charlene&#8217;s speech. New term POST People Objectives Strategy Technology (notice how this is listed last? Charlene pointed out that this is on purpose! In other words don&#8217;t [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/10/11/sexy-social-media-revolutions-emerging-forrester-consumer-internet-conference-2007/feed/</wfw:commentRss> <slash:comments>5</slash:comments> </item> <item><title>Chicago Midway Airport Security Tip</title><link>http://www.daviddalka.com/createvalue/2007/09/30/chicago-midway-airport-security-tip/</link> <comments>http://www.daviddalka.com/createvalue/2007/09/30/chicago-midway-airport-security-tip/#comments</comments> <pubDate>Sun, 30 Sep 2007 21:57:32 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/09/30/chicago-midway-airport-security-tip/</guid> <description><![CDATA[If all the lines are the same length &#8211; go with the one on the far right. After you pass the identification checkpoint that line spreads into several smaller lines that move more quickly. I&#8217;ve tried this a few times now with concsistent results so I thought I&#8217;d share it with you. Anyone else have [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/09/30/chicago-midway-airport-security-tip/feed/</wfw:commentRss> <slash:comments>5</slash:comments> </item> <item><title>SES San 2007 Jose Day 1 &#8211; Universal &amp; Blended Vertical Search</title><link>http://www.daviddalka.com/createvalue/2007/08/21/ses-san-2007-jose-day-1-universal-blended-vertical-search/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/21/ses-san-2007-jose-day-1-universal-blended-vertical-search/#comments</comments> <pubDate>Tue, 21 Aug 2007 13:59:22 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Ask]]></category> <category><![CDATA[Blogging]]></category> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Google (GOOG)]]></category> <category><![CDATA[Reputation]]></category> <category><![CDATA[Search Engine Marketing]]></category> <category><![CDATA[Search Engine Optimization]]></category> <category><![CDATA[Social Media]]></category> <category><![CDATA[Yahoo! (YHOO)]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/21/ses-san-2007-jose-day-1-universal-blended-vertical-search/</guid> <description><![CDATA[Moderator: Chris Sherman, Co-Chair, SES San Jose Search Engine Marketing Speakers: Greg Jarboe, President and Co-Founder, SEO-PR Sherwood Stranieri, Search Marketing Director, Catalyst online Bill Slawski, seobythesea.com Erik Collier, Director of Product Management, Ask.com David Bailey, Engineer, Google Tim Mayer, Vice President of Product Management, Yahoo! Search Quite likely the busiest session of the day [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/21/ses-san-2007-jose-day-1-universal-blended-vertical-search/feed/</wfw:commentRss> <slash:comments>9</slash:comments> </item> <item><title>Skype Down &#8211; Day 2 &#8211; Is the Entire Internet Next?</title><link>http://www.daviddalka.com/createvalue/2007/08/17/skype-down-day-2-is-the-entire-internet-next/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/17/skype-down-day-2-is-the-entire-internet-next/#comments</comments> <pubDate>Fri, 17 Aug 2007 12:06:12 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/17/skype-down-day-2-is-the-entire-internet-next/</guid> <description><![CDATA[Skype-watch.com and ZDNet reports that it&#8217;s a DOS type of attack from code posted on a Russian website and not quite the story that Skype PR person Villu Arak is telling. Then again maybe it&#8217;s none of those explanations, it could be regarding how Skype interacts with Microsoft Outlook. With each passing hour Skype is [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/17/skype-down-day-2-is-the-entire-internet-next/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Death of Blog Search Part 2 &#8211; Sifry Leaves Technorati</title><link>http://www.daviddalka.com/createvalue/2007/08/16/death-of-blog-search-part-2-sifry-leaves-technorati/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/16/death-of-blog-search-part-2-sifry-leaves-technorati/#comments</comments> <pubDate>Fri, 17 Aug 2007 02:02:14 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Ask]]></category> <category><![CDATA[Blogging]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Google (GOOG)]]></category> <category><![CDATA[Metrics]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/16/death-of-blog-search-part-2-sifry-leaves-technorati/</guid> <description><![CDATA[Techcrunch, Alarm clock and even Jason Calacanis weighed in on David Sifry&#8217;s departure. Jason extrapolated into some things that I don&#8217;t agree with completely, except with his suggestion that Web 2.0 companies try to make a profit, but I&#8217;ll leave that alone for now. David Sifry today announced that he has stepped down as CEO [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/16/death-of-blog-search-part-2-sifry-leaves-technorati/feed/</wfw:commentRss> <slash:comments>21</slash:comments> </item> <item><title>Skype is Down</title><link>http://www.daviddalka.com/createvalue/2007/08/16/skype-is-down/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/16/skype-is-down/#comments</comments> <pubDate>Thu, 16 Aug 2007 16:20:02 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/16/skype-is-down/</guid> <description><![CDATA[Skype is down. I disagree with Skype&#8217;s assessment of the problem on their blog. This is because my Skype was not working at all prior to my logging off.  In fact I tried logged off thinking relogging in would fix the problem. Did they release new software into the network without testing it fully? Who [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/16/skype-is-down/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Bloggers &#8211; Where are the C-Level People?</title><link>http://www.daviddalka.com/createvalue/2007/08/15/bloggers-where-are-the-c-level-people/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/15/bloggers-where-are-the-c-level-people/#comments</comments> <pubDate>Wed, 15 Aug 2007 13:03:39 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/15/bloggers-where-are-the-c-level-people/</guid> <description><![CDATA[Marshall Kirkpatrick&#8217;s post, introducing good bloggers and the companies that hire them points out some interesting issues. It just leaves out one extremely important point! Having a series of blogs being managed by non-bloggers is a recipe for one or more of the following: ineffective blogs, unhappy bloggers, internal corporate strife and/or worse, serious pr [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/15/bloggers-where-are-the-c-level-people/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>UPS CEO States &#8220;Someone Else Might Have a Different Fresher Approach&#8221;</title><link>http://www.daviddalka.com/createvalue/2007/08/05/ups-ceo-states-someone-else-might-have-a-different-fresher-approach/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/05/ups-ceo-states-someone-else-might-have-a-different-fresher-approach/#comments</comments> <pubDate>Mon, 06 Aug 2007 01:10:01 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/05/ups-ceo-states-someone-else-might-have-a-different-fresher-approach/</guid> <description><![CDATA[UPS Celebrated Its 100-Year Anniversary recently. In it United Parcel Service, CEO Mike Eskew was quoted as stating the following: &#8220;&#8221;At some point you think, we all think, it&#8217;s time to let somebody else do this,&#8221; said the 58-year-old. &#8220;Somebody else might have a different, fresher approach.&#8221;" No kidding! I&#8217;ve stated previously that UPS is [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/05/ups-ceo-states-someone-else-might-have-a-different-fresher-approach/feed/</wfw:commentRss> <slash:comments>10</slash:comments> </item> <item><title>Chicago Conference Attendees Point to Chicago Shortcomings</title><link>http://www.daviddalka.com/createvalue/2007/08/05/chicago-conference-attendees-point-to-chicago-shortcomings/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/05/chicago-conference-attendees-point-to-chicago-shortcomings/#comments</comments> <pubDate>Sun, 05 Aug 2007 23:44:24 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/05/chicago-conference-attendees-point-to-chicago-shortcomings/</guid> <description><![CDATA[Brian Beutler posts his beliefs on why there are so few electric outlets available here at YearlyKos 2007 conference: &#8221; The McCormick Convention Center is, unsurprisingly, operated by a series of labor groups who, working hand in hand, rip apart the building and put it back together to fit the needs of whichever group happens [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/05/chicago-conference-attendees-point-to-chicago-shortcomings/feed/</wfw:commentRss> <slash:comments>2</slash:comments> </item> <item><title>Mobile Location Enabled Services 2007</title><link>http://www.daviddalka.com/createvalue/2007/08/05/mobile-location-enabled-services-2007/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/05/mobile-location-enabled-services-2007/#comments</comments> <pubDate>Sun, 05 Aug 2007 22:13:51 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Mobile / Cell / LBS / SMS]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/05/mobile-location-enabled-services-2007/</guid> <description><![CDATA[While backing up files to reinstall Windows due to a virus I caught while at Blogher, I noticed that I had not posted my notes from the wonderful inaugural Mobile Location Enabled Services 2007 conference hosted by Abbie Badcock back in May. Apologies Abbie, your conference was both fun and productive. Without a doubt, Mobile [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/05/mobile-location-enabled-services-2007/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Skype Follow Up</title><link>http://www.daviddalka.com/createvalue/2007/08/02/skype-follow-up/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/02/skype-follow-up/#comments</comments> <pubDate>Thu, 02 Aug 2007 23:23:11 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Microsoft (MSFT)]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/02/skype-follow-up/</guid> <description><![CDATA[I was contacted this morning by Chaim Haas, VP of PR at Kaplow, the PR firm that represents Skype regarding my previous post on Skype and Microsoft Outlook interaction. After sifting through what occurred, we figured this to be the current state: 1) Skype appears to now install as the default setting integration of your [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/02/skype-follow-up/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Skype Reinstall</title><link>http://www.daviddalka.com/createvalue/2007/08/01/skype-reinstall/</link> <comments>http://www.daviddalka.com/createvalue/2007/08/01/skype-reinstall/#comments</comments> <pubDate>Wed, 01 Aug 2007 20:34:32 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/08/01/skype-reinstall/</guid> <description><![CDATA[After reinstalling my operating system the other day, one of the first things I did was reinstall Skype. After installing it, I noticed that it now puts highlights phone numbers on web pages so you can call them in one click, this is sorta cool. Later, I noticed it had autoloaded my entire address book [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/08/01/skype-reinstall/feed/</wfw:commentRss> <slash:comments>11</slash:comments> </item> <item><title>iphone Mash Up</title><link>http://www.daviddalka.com/createvalue/2007/07/17/iphone-mash-up/</link> <comments>http://www.daviddalka.com/createvalue/2007/07/17/iphone-mash-up/#comments</comments> <pubDate>Tue, 17 Jul 2007 22:13:53 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Mobile / Cell / LBS / SMS]]></category> <category><![CDATA[Social Media]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/07/17/iphone-mash-up/</guid> <description><![CDATA[Willitblend.com shows the ultimate iphone mash up! Oddly the iphone + Blendtec blender on eBay is selling for above retail of both items new. People will buy the strangest things.]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/07/17/iphone-mash-up/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>My Facebook Inbox is Down</title><link>http://www.daviddalka.com/createvalue/2007/07/15/my-facebook-inbox-is-down/</link> <comments>http://www.daviddalka.com/createvalue/2007/07/15/my-facebook-inbox-is-down/#comments</comments> <pubDate>Mon, 16 Jul 2007 03:12:32 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/07/15/my-facebook-inbox-is-down/</guid> <description><![CDATA[I just got this message on Facebook with this mispelling&#8230; We&#8217;re sorry, but your inbox is temporarily unavailible while we do some routine maintenance. It shouldn&#8217;t take long, so please try again in a few minutes. Notice the spelling, here&#8217;s a screen print. Is this what a $6 Billion dollar spelling error looks like?]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/07/15/my-facebook-inbox-is-down/feed/</wfw:commentRss> <slash:comments>9</slash:comments> </item> <item><title>Marc Freedman&#8217;s Linkedin Question</title><link>http://www.daviddalka.com/createvalue/2007/07/15/marc-freedmans-linkedin-question/</link> <comments>http://www.daviddalka.com/createvalue/2007/07/15/marc-freedmans-linkedin-question/#comments</comments> <pubDate>Sun, 15 Jul 2007 21:48:38 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/07/15/marc-freedmans-linkedin-question/</guid> <description><![CDATA[Wow. Marc really lays out what he thinks about the current state of Linkedin: 1) NO SERVICE. 2) BUSINESS MEMBER? – STILL NO SERVICE. 3) BAD DESIGN. 4) RELEVANCY. A little bit too harsh perhaps, but I&#8217;ll I&#8217;d add some constructive suggestions to his list: A) Data cleansing &#8211; Linkedin should make it a priority [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/07/15/marc-freedmans-linkedin-question/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Thank You For Your Comments on Marketing and Search News</title><link>http://www.daviddalka.com/createvalue/2007/07/09/thank-you-for-your-comments-on-marketing-and-search-news/</link> <comments>http://www.daviddalka.com/createvalue/2007/07/09/thank-you-for-your-comments-on-marketing-and-search-news/#comments</comments> <pubDate>Mon, 09 Jul 2007 15:42:43 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Blogging]]></category> <category><![CDATA[Chicago]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/07/09/thank-you-for-your-comments-on-marketing-and-search-news/</guid> <description><![CDATA[Drew McLellan recently reached a comment milestone and linked out to those participants in a post thanking them for making his blog a success. Comments are the lifeblood of a blog. It&#8217;s why I have the recent comments prominently displayed in the top right corner of this blog now. Since I just reached 500 comments [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/07/09/thank-you-for-your-comments-on-marketing-and-search-news/feed/</wfw:commentRss> <slash:comments>10</slash:comments> </item> <item><title>Kijiji Falls Short</title><link>http://www.daviddalka.com/createvalue/2007/07/04/kijiji-falls-short/</link> <comments>http://www.daviddalka.com/createvalue/2007/07/04/kijiji-falls-short/#comments</comments> <pubDate>Wed, 04 Jul 2007 12:59:27 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Recruiting]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/07/04/kijiji-falls-short/</guid> <description><![CDATA[As much as I&#8217;d like to see some things replace the aging Craiglist, the US version of Kijiji 1.0, announced yesterday, isn&#8217;t it. There are too many things to list from a user standpoint, here are just a few: 1) No resume posting section in the jobs section. The reply to blind ads system in [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/07/04/kijiji-falls-short/feed/</wfw:commentRss> <slash:comments>1</slash:comments> </item> <item><title>Jerry Yang in as Yahoo! CEO</title><link>http://www.daviddalka.com/createvalue/2007/06/18/jerry-yang-in-as-yahoo-ceo/</link> <comments>http://www.daviddalka.com/createvalue/2007/06/18/jerry-yang-in-as-yahoo-ceo/#comments</comments> <pubDate>Mon, 18 Jun 2007 22:54:40 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <category><![CDATA[Recruiting]]></category> <category><![CDATA[Yahoo! (YHOO)]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/06/18/jerry-yang-in-as-yahoo-ceo/</guid> <description><![CDATA[Susan Decker also promoted to President. Read Jerry&#8217;s thoughts here on the Yahoo! blog Official Releases I can&#8217;t say I&#8217;m totally shocked by this based on recent events. No need to rehash those &#8211; you can read those on the other blogs and outlets. Although it was clearly emotional and difficult for all, it was [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/06/18/jerry-yang-in-as-yahoo-ceo/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>TSA, Customer Service and Sippy Cups</title><link>http://www.daviddalka.com/createvalue/2007/06/16/tsa-customer-service-and-sippy-cups/</link> <comments>http://www.daviddalka.com/createvalue/2007/06/16/tsa-customer-service-and-sippy-cups/#comments</comments> <pubDate>Sat, 16 Jun 2007 20:09:43 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Change Management]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/06/16/tsa-customer-service-and-sippy-cups/</guid> <description><![CDATA[I&#8217;d like to start by saying that 99% of the time the people a the TSA do a fair, quick and accurate screening at the airport. It&#8217;s important to remember this as we review this story and the TSA&#8217;s bogus response to it. Oh and shame on the mainstream media for not linking to Bill [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/06/16/tsa-customer-service-and-sippy-cups/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> <item><title>Bonnaroo &#8211; Lost Opportunity for Top Acts</title><link>http://www.daviddalka.com/createvalue/2007/06/15/bonnaroo-lost-opportunity-for-top-acts/</link> <comments>http://www.daviddalka.com/createvalue/2007/06/15/bonnaroo-lost-opportunity-for-top-acts/#comments</comments> <pubDate>Fri, 15 Jun 2007 18:45:08 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/06/15/bonnaroo-lost-opportunity-for-top-acts/</guid> <description><![CDATA[I find it rather odd that the top two bands on Bonnaroo bill, The Police and Tool, aren&#8217;t being broadcast in the AT&#38;T Blue Room this year. The Police tour is sold out and Tool regularly sells out it&#8217;s tours as well, so there is nothing but upside and positive public relations opportunities being lost [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/06/15/bonnaroo-lost-opportunity-for-top-acts/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item><title>Mazda Test Drive Gift Card Lameness</title><link>http://www.daviddalka.com/createvalue/2007/06/12/mazda-test-drive-gift-card-lameness/</link> <comments>http://www.daviddalka.com/createvalue/2007/06/12/mazda-test-drive-gift-card-lameness/#comments</comments> <pubDate>Tue, 12 Jun 2007 13:41:28 +0000</pubDate> <dc:creator>David Dalka</dc:creator> <category><![CDATA[Branding/Buzz/Viral]]></category> <category><![CDATA[Customer Experience]]></category> <guid
isPermaLink="false">http://www.daviddalka.com/createvalue/2007/06/12/mazda-test-drive-gift-card-lameness/</guid> <description><![CDATA[Ideally a gift card giveaway should work like this: fill out form (either on paper or online), perform requested action and get a gift card in a timely manner without hassle. It would even be better if they gave cash. This is how Mazda did it recently: - Sent me an email in early March [...]]]></description> <wfw:commentRss>http://www.daviddalka.com/createvalue/2007/06/12/mazda-test-drive-gift-card-lameness/feed/</wfw:commentRss> <slash:comments>4</slash:comments> </item> </channel> </rss>