IRCE 2013 again had a jammed packed expo hall full of the best vendors in ecommerce. One of the first companies I encountered was Riskified. Riskified was one of the most unique new offerings that improves customer experience and business performance while reducing merchant risk that I saw at IRCE2013. Eido Gal is passionate about [...]
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At the back of John Warrillow’s Built to Sell, I saw a book mentioned as a must read. That book is Brand : It ain’t the logo*. The asterisk stands for “It’s what people think of you.” This perspective matches and aligns with my own views quite closely. After a short chat with Ted Matthews [...]
John Mackey came to Chicago Wednesday and gave a powerful , paradign-shifting soul-awakening speech about his new book Conscious Capitalism to the Economic Club of Chicago. The event was led by John A Canning Jr., Chairman of Madison Dearborn Partners. Question and answers were moderated by Mary Ann Childers. Later, I attended a second event [...]
The other day Google (GOOG) had it’s earnings call, Google stated that a primary agenda for 2010, in addition to mobile, was display advertising. Yes, you read that right, display advertising. Display? Yahoo 2.0? After the call one had to think about how non-targeted and potentially wasteful advertising spend could potentially be harmful to corporate [...]
Brian Solis checked in with a guest post on TechCrunch this morning regarding the disclosure debate. To be clear, it’s a thoughtful post and I don’t disagree with anything materially in what was said. So why write about this? I find the entire conversation to be 100% completely unnecessary. First a story. When I was [...]
The following was reported today on the website Data Center Knowledge: “It’s clear that latency really does matter to users,” said Mayer, the VP of Search and User Experience at Google and today’s keynote speaker at the O’Reilly Velocity Conference. Do ya really think so Marissa? Having unnecessary captchas, massive memory leaks in gmail, outbound [...]
For the past few years, I thought that there might be a new entrant to Chicago’s Internet scene. It was exciting to me because Chicago could certainly use some geographic diversity in it’s leadership. For a long time, it looked like that person would be Mark Cuban, but it now appears that he will not [...]
There has been some discussion today of Facebook’s business model. Forget about monetization, can Facebook survive without any useful customer service improvements? While 98% of the service works great on autopilot, there is absolutely zero customer service for the things where you do need help. I don’t mean bad customer service, I mean there is [...]
Who is David Dalka?
David Dalka (twitter) is a digital business strategy professional experienced in realigning organizations to capture customer demand while improving margins. David is a business leadership keynote speaker providing customized business strategy services and corporate executive retreats. David has been cited in business publications like
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