Archive | Customer Experience RSS feed for this section

Most Interesting Things I Saw at Internet Retailer Conference & Expo 2013 (IRCE2013)

IRCE 2013 again had a jammed packed expo hall full of the best vendors in ecommerce. One of the first companies I encountered was Riskified. Riskified was one of the most unique new offerings that improves customer experience and business performance while reducing merchant risk that I saw at IRCE2013. Eido Gal is passionate about […]

Read full story Comments { 0 }

Ted Matthews Interview : The Real Meaning of ‘Brand’ is Outstanding Culture

At the back of John Warrillow’s Built to Sell, I saw a book mentioned as a must read. That book is Brand : It ain’t the logo*. The asterisk stands for “It’s what people think of you.” This perspective matches and aligns with my own views quite closely. After a short chat with Ted Matthews […]

Read full story Comments { 3 }

Bestselling Author John Mackey – Conscious Capitalism 2013 Book Tour Chicago Stop

John Mackey came to Chicago Wednesday and gave a powerful , paradign-shifting soul-awakening speech about his new book Conscious Capitalism to the Economic Club of Chicago. The event was led by John A Canning Jr., Chairman of Madison Dearborn Partners. Question and answers were moderated by Mary Ann Childers. Later, I attended a second event […]

Read full story Comments { 0 }

Marketing Channel Business Strategy Reallocation Management: Where Are You?

The other day Google (GOOG) had it’s earnings call, Google stated that a primary agenda for 2010, in addition to mobile, was display advertising. Yes, you read that right, display advertising.  Display? Yahoo 2.0? After the call one had to think about how non-targeted and potentially wasteful advertising spend could potentially be harmful to corporate […]

Read full story Comments { 4 }

No Amount Of Paid Lobbyist Dollars Can Prevent Content Revolution

Brian Solis checked in with a guest post on TechCrunch this morning regarding the disclosure debate. To be clear, it’s a thoughtful post and I don’t disagree with anything materially in what was said. So why write about this? I find the entire conversation to be 100% completely unnecessary. First a story. When I was […]

Read full story Comments { 8 }

Latency, Spam, Memory Leaks – Google What Are Ya Doing To Me Pal?

The following was reported today on the website Data Center Knowledge: “It’s clear that latency really does matter to users,” said Mayer, the VP of Search and User Experience at Google and today’s keynote speaker at the O’Reilly Velocity Conference. Do ya really think so Marissa? Having unnecessary captchas, massive memory leaks in gmail, outbound […]

Read full story Comments { 0 }

Barney Harford Now Orbitz CEO – Welcome to Chicago

For the past few years, I thought that there might be a new entrant to Chicago’s Internet scene. It was exciting to me because Chicago could certainly use some geographic diversity in it’s leadership. For a long time, it looked like that person would be Mark Cuban, but it now appears that he will not […]

Read full story Comments { 17 }

Speaking Of Facebook – It Needs Change Management of Customer Service

There has been some discussion today of Facebook’s business model. Forget about monetization, can Facebook survive without any useful customer service improvements? While 98% of the service works great on autopilot, there is absolutely zero customer service for the things where you do need help. I don’t mean bad customer service, I mean there is […]

Read full story Comments { 5 }