Remembering SOBcon08 - My House Guest Andrew Dubber…

I got a call from Liz Strauss to claim my apartment’s extra space a day or two before the event. It was determined that Andrew Dubber would be my house guest during SOBcon08. Andrew, pictured on the left below, has a personal blog and his primary blog, New Music Strategies.

Andrew was a fascinating guest! He was ultra low maintenance and had great stories to tell about living in New Zealand and then moving to the UK,  the music industry and his love for jazz (all too rare in the UK). He is the proud new owner of a Leica D-Lux 3 camera - which takes ultra sweet photos, even at high speed on Lake Shore Drive! More importantly I think I experienced several new things about Chicago that I never had before such as Chicago’s many jazz clubs and music stores. Andrew experienced Italian Beef (pictured below), Greektown and tasty BBQ ribs and cornbread! I’m glad he stopped by for a visit and I hope to see Andrew again someday soon!

Revisiting SOBcon07 - Welcome to Chicago for SOBcon08!!!

You remember how much fun it was to be at the successful and outstanding blogger conference last year…don’t you?

I was sitting next to Mike Sansone all day and I learned a ton about community! I got a little tip from Robyn Tippins who I’d known for years online and had never met in person! I met Lorelle VanFossen - one tough cookie who really knows her Wordpress - she got a cool mug recently - me I’m still waiting for an XL hoodie. I met other great online friends like Easton Ellsworth and Jason Alba for the first time. I built relationships with people that blossomed into subsequent relationships. Most importantly they are blogger relationships! So many other great stories from wonderful people.

For the 2008 attendees, I’d like to tag you and ask you to write what you hope to achieve from the experience this weekend. For the 2007 attendees, I’d like to tag you and ask you - what foundation did the experience create and how has it impacted you in the following year? If you were an attendee last year and will be attending this year, you will have been tagged twice but one post is OK… :)

For me I learned about conversational blogging and learned tons of blog tips and tricks! It was so much fun! This year I hope to continue that journey. I’d also like to learn how time strapped bloggers find or make time to blog when you are ultra busy…my frequency has been down recently for this reason…I look forward to hearing your replies to these issues!

Please take this html link lists and repost the link love to the 2007 folks as well as this year’s people too!
Click on the link, right click, then select all, then copy and paste!
2008 SOBcon Chicago blog link list
2007 SOBcon Chicago blog link list

SOBcon2008 attendees…
Cliff Atkinson
Shashi Bellamkonda
Chris Brogan
Harry Brooks
Anita Bruzzese
Dave Bullock
Mark Carter
Brian Clark
Tom Clifford
Valerie Combs
Chris Cree
Lisa Cree
Thomas Croghan
Donna Cutting
David “Chicago Mobile Marketing” Dalka
Kevin Dixie
Tim Draayer
Andrew Dubber
Monica Duncan
Easton Ellsworth
Kevin Ferrasci O’Malley
Jonathan Fields
Sarah Filipiak
Mary-Lynn Foster
Annie Galvin Teich
Brian Gardner
Chris Garrett
Jon Gatrell
Phil Gerbyshak
Jared Goralnick
Karen Hanrahan
Joseph Hauckes
Vicky Hennegan
Scot Herrick
John Hong
Stephen Hopson
Robert Hruzek
Timothy Johnson
Sara
Pete Jones
Todd Jordan
Bob “Internet Advertising” Kakoliris
Christine Kane
Adam Kayce
Kristen King
Jen Knoedl
Stephen Koernig
Bryan Kress
George Krueger
Amy L
Tammy Lenski
James G. Lindberg
Eli Litscher
Rick Mahn
Sim Margolis
Michael Martine
Becky McCray
Maria Meadows
Cory Miller
Ann Michael
Dawud Miracle
Debra Moorhead
Matthew Murphy
Paul O’Flaherty
Tim Padar
Jesse Petersen
Melissa Pierce
Wendy Piersall
Sandra Ponce de Leon
J. Erik Potter
Karen Putz
Susan R Quandt
Levy Rivers
Barbara Rozgonyi
Jeff Sable
Sheila Scarborough
Mary Schmidt
Derek Semmler
Maria Sharon
David Sherbow
Steve Sherlock
Brad Shorr
Louise Silberman
Sonia Simone-Rossney
Julien Smith
Stephen Smith
Michael Snell
Derrick Sorles
Terry Starbucker
Liz Strauss
Jon Swanson
Ruth M Sylte
Windsor Tanner
Michelle Vandepas
Lorelle VanFossen
Colleen Wainwright
Denise Wakeman
James D. Walton
Randy Windsor
Joanna Young

SOBcon2007 Chicago Attendees:
Sandra Renshaw
Brad Shorr
Timothy Johnson
Tammy Lenski
Muhammad Saleem
Lorelle VanFossen
David Dalka - Mobile Search Marketing - Chicago GSB MBA
Todd And
John Yedinak
Joe Hauckes
Tim Draayer
Jeremy Geelan
Carolyn Manning
Sheila Scarborough
Steve Farber
Dawud Miracle
Doug Mitchell
Jeff O’Hara
Dave Schoof
Jamy Shiels
Adam Steen
Hannah Steen
Chris Thilk
Barry Zweibel
Eric Bingen
Ellen Moore
Cord Silverstein
Jean-Patrick Smith
James Walton
Sharan Tash
Vernon Lun
Tony Lee
Scott Desgrosseilliers
Mark Murrell
Kammie Kobyleski
Easton Ellsworth
Mark Goodyear
Ann Michael
Kent Blumberg
Ashley Cecil
Robert Hruzek
Sabu N G
Mazur Krystyna
Lisa Gates
Franke James
Chris Brown
Troy Worman
Karen Putz
Jesse Petersen
Terry Mapes
Andy Brudtkuhl
Lucia Mancuso
Peter Flaschner
Derrick Sorles
Mike Rohde
Thomas Clifford
Rajesh Srivastava
Claire Celsi
Jason Alba
Cristiana Passinato
Sean R.
Alex Shalman
Cristiana Passinato
Brad Spirrison
Ari Garber
Dr. Rob Wolcott
Cheryll Cruz
Sharon Scherer
Jonathan Phillips
Jason Wade
Jill Pullen
Doug Bulleit
Wendy Kinney
Chelsea Vincent
Ayush Agarwal
Paul Mangalik
Premchand Kallan
Xochi Kaplan
Michael Snell
Ella Wilson
James Bergstrom
Raj Majumder
Keith Levenson

SOBcon2007 Chicago Speakers:
Andy Sernovitz
Phil Gerbyshak
Liz Strauss
Mike Sansone
Drew McLellan
Mike Wagner
Terry Starbucker
Rodney Rumford
Ben Yoskovitz
Chris Cree
Robyn Tippins
Diego Orjuela
Vernon Lun
Wendy Piersall

del.icio.us Integrated Into Yahoo! Search Results (Finally)

Michael Arrington has broken this extremely important story of Yahoo! integrating del.icio.us results into the search engine results on a test basis.

As many of you might recall, founder Joshua Schachter (who has not yet bookmarked my blog in del.icio.us) sold del.icio.us to Yahoo! in December, 2005 making Fred Wilson a happy man.

Many people in the search engine community tell me at conferences that other search players have actually been getting more value from del.icio.us since the acquisition because they have crawled del.icio.us. If Yahoo! were to hire me as a consultant, it’s something I might want to do some testing and learning with to see how it would affect the competition.

To test this theory, I registered a domain last Summer and tossed it on a host and had a few friends post a del.icio.us entry but gave the site no other links and checked it once a week. The following engines indexed the domain in this order: Google, Live.com/Msn, Yahoo! and then Ask. A few weeks ago I noticed a significant shift in some Yahoo! rankings and now it made sense now that this change is apparent.

Just in case you’re wondering good tags for my blog in del.icio.us are - chicago gsb mba marketing business development startup executive seeking venture capital funding - for a limited time every person who bookmarks me with those tags and emails me (see my Chicago gsb marketing bio for the email) with a the del.icio.us page and their blog, I will add a link to them in the bottom of this post. One exception to this currently would be Jason Calacanis (whom I wouldn’t actually consider linking to until he returned my phone call from October when I was in Santa Monica). :)

So why did this take so long? This is a good question. You may recall all the hub bub in 2006 about Yahoo! building modular programs that could be easily swapped out. This obviously has taken considerably longer to complete than the initial estimates. But this is a sign of a much needed glimmer of light eminating from Yahoo!

Analysis:

- Good move for Yahoo! overall in terms of relevancy (though this did not need it to be visible?).

- This move is not without a significant risk. What if Yahoo! users were to migrate enmass to del.icio.us and make it their default search engine? It’s not monetized. If this scenario were to occur in the current state Yahoo!’s earnings would take a serious hit. Robert Peck at Bear Stearns should most definitely analyze this scenario.

- The display of the del.icio.us social media result might prove distracting to the user and users may defect to other search engines.

- This may attract more del.icio.us spam activity.

What do you think of this move by Yahoo! to test integration of del.icio.us into Yahoo! search results?

Links from del.icio.us pages project:

- Bryson Meunier from Chicago has bookmarked me in del.icio.us

ReadWriteWeb’s 2008 Web Predictions

A nice list of the things related to search that might affect you next year.

Many of my thoughts are contained here and I’m kinda busy lately, so linking to this post will serve as a proxy.

I hope your 2008 is most outstanding and prosperous!!! :)

SES Chicago 2007 : Troubleshooting Dynamic Website

Moderator:
Anne Kennedy, Manager, Managing Partner, Beyond Ink
Speakers:
Laura Thieme, President and Founder, Bizresearch
Matt Bailey, President, SiteLogic

Begin Your Research Project:

URL Structure
Search Engine Indices
Current Rankings
Spider Activity (Net tracker gives great spider research…)
Determine Target Terms
Overcome technology, resource and/or political challenges
Index, Optimize
Monitor improvements

Your Page Titles: Are they Really Optimized?

Example: Wine racks (Pier 1)

Page title - is it right?

Dynamic versus static – do they need to be static? No.

Basic Optimization Tactics – keyword embedding

Home page title matters – a lot!!!

Relevant Page Title page, Footer – best first quick steps

Are pages titles enough? H1, H2, Intro optimized, URL optimized, page rank updated.

Hierarchy of a website – URL, how deep and often is the crawl?

What We Found

- We found minimum of 3 issues

- Additional reports and trending are important

When that isn’t enough?

Universal Search?

Update the robots.txt file to remove things.

Canonical issues, soft 404’s get it right!

301 redirects – are they still in place?

Matt Bailey, Sitelogic

IT for marketers

IT and marketing need to work together.

Robot.txt is the welcome mat to your house…

Redirects.

Use Webbug

Architecture – if you using JavaScript, it will not work properly

Duplicate content – avoid it!

Cannibalization problems

Legacy spam – invisible text links…

When Google finds pages though natural crawling, its’ better – Using Webmaster Central helps…

SES Chicago 2007 - Driving Local Sales with Internet Yellow Pages and Search

Moderator:
Charles Laughlin, SVP & Program Director, The Kelsey Group
Speakers:
Bruce Crair, President and Chief Operating Officer, Local.com
Scott Finholm, VP of Local Advertising Services, Marchex
Justin Sanger, Founder & President, LocalLaunch!
Tobias Dengel, Senior Vice President, Business Development, Website Pros, Inc.

Charles Knight from Alternative Search Engines also blogged this session

Websitepros, Tobias Dendel

255,000 customers/providers, 700 employees

It’s a mess to figure out how to position a small business online.

Do I spend money on radio, newspaper, whatever?

Even for a small business a web site is a critical factor in creating trust.

We don’t believe per action will be effective as it’s too complex.

Example, roofer in Indianapolis 15 unique calls and 15 qualified emails.

Local.com, Bruce Crair

1 million people advertising online, 18 million listings which shows the great opportunities still ahead.

Too many choices, the small business owner is confused. Even if they do understand the choices, the cost is hard. Then how do they create an ROI?

Most businesses don’t have websites, they need them to do the job. They need to figure out how to make the data accurate. All too often, it’s not.

Any business can do it. Just doing paid without organic is a waste of time.

Pay for placement, click bundles, pay per click, make sure you start witht eh simple stuff first.

Locallaunch, Justin Sanger

150 people, thousands of orders per week.

We intended to create the SME (Small Medium Enterprises).

Innovation outpaces adoption.

The innovation is amazing and significant. The SMEs don’t feel this. These enterprises are not yet able to take advantages.

Destinations and inventory abound.

Yahoo! local and Google local  provide new experiences all the time. Vertical search plays nice together with geos. This is pretty complex.

Who is winning?

Yellowpages are winning due to directional relationships

Pure Plays

RH Donnelly is a sales company. Google and Yahoo! realize this and are partners.

Margin pressure is intense and unsustainable.

Marketplace trends

Sales Organizations are driving the experience for SMEs

Content aggregation is a strategically vital business strategy

SME aggregators strive to collect and store richer, vertical-specific local business content

IYP is an old heading. It is now simply local search

Pure sales organizations are selling at non-sustainable margin – this is a critical driver of consolidation or service pressure

PPC pricing pressure will further compound an already fragmented marketplace

Marchex, Scott Finholm

We are a local online advertising company and leading publisher of local content.

Advertisers of all sides, we work with sales forces to teach them how to sell search.

Sites:

SEM and SEO aren’t the same thing

A great site isn’t necessary..but a “good” site is…

Services:

Can’t automate creativity

All businesses are not created equal

Clicks and calls both matter

Sales:

Small businesses look to trusted, proven providers

Simple product = more sales

SES Chicago 2007: Seth Godin Talks about Meatball Sundae

Seth’s talk was a more refined version of the teleconference he gave last month. I blogged that here. Three questions I want put out to the blogosphere for discussion are:

Should organizations be smaller like tree trunks instead of the traditional pyramids?

How can this change take place if most leaders don’t know it’s necessary and are not up to speed about what to do or how to do it even if they acknowledged the issue?

How will recruiting morph to put the generalist thought leaders in place to lead this change - perhaps those with competencies derived in other industries or through accelerated self learning?

Other coverage of Seth Godin’s Search Engine Strategies Chicago speech:

Meatball Sundaes and the Smelly Old Guard

Seth Godin Tells Marketers How to Avoid Meatball Sundaes

SES Chicago 2007 - Bryan Eisenberg - Redefining the Customer Conversation

Bryan Eisenberg gave a great talk on the multitude of issues surrounding the challenges of successful customer conversions and conversation.

Marketing (r)Evolutions

Mass advertising on passive customers was what used to work.

People sleep while watching TV, hard to pay attention to advertising when sleeping.

Sleeping while surfing the Internet is not something that happens.

Godaddy.com Super Bowl XL TV commercials didn’t use the same model on the web site. Did Godaddy leave money on the table.

Money is better than traffic.

Apple had to give rebates due to word of mouth on iphone pricing.

Marketers still think customers are dogs.

But search puts the power of when and how in their hands (the sonsumer).

Overcoming sales friction – 85% of car purchases start online – you arrive knowing more than the salesman in many cases. Attack of the blogs – Consumers trust other consumers more than marketers. 54% resist, 56% avoid, 69% block ads – yet we still want to buy.

Customers will control the conversation. People have forgotten how to have relationships.

The web is a major influencer, a mere 26% of consumers were SATISFIED with the experience. They are missing the BASICS. Conversation rates are continuing to fall.

All new brands are based on the experience model. Invest in the customer experience.

We are obsessed with the how many, not the who. This needs to change.

Customers desire great and meaningful experiences.

SCENT, ads must think it has scent to be useful.

80% of traffic dies off within three clicks.

GEICO – connects the story…

Zafu – bras in launch video didn’t match website.

Usability – Frederick Winslow Taylor is the father.

We are all connected and customers will control the conversation. It involves persuasion architecture!!!

Traffic generation is about money. Don’t imitate your competitors. It’s the tiny pieces that matter. Focus on making your service better.

Seth Godin Keynoting Search Engine Strategies Chicago and His New Book Meatball Sundae

In advance his upcoming speech at Search Engine Strategies Chicago, Seth Godin held a intimate conference call in regards to the conference and his upcoming book Meatball Sundae.

At first I was thinking this would be a long speech, it was in actuality a short, crisp presentation followed by a spirited, fun and playful question an answer session. It far exceeded my expectations and Kevin Ryan should be commended for having this type of community event.

Now onto a discussion of his new book, Meatball Sundae. The foundation for a new economy is being built. The past several years have laid the foundation for a new industrial revolution.

Told the detailed story of Josiah Wedgewood and his high standards for pottery.

There are 14 main themes occurring right now in the world - though there are many smaller and industry specific trends playing out. These 14 trends are (I typed them fast in a live blog situation so I might not have them exactly right):

- Direct communication with customers is creating massive change

- Individuals can amplifying their voice and become a critic - these are not hassles to be dealt with. The answer is building an organization that thrives and survives on this…

- Having an authentic story is vital

- We don’t have attention spans anymore (why are you still reading this post? ;) )

- The new marketplace long tail – very few organizations are embracing it

- Create innovation - If you can describe a job it can get done by somebody cheaper

- Google and the shredding of information and bundling

- Noise and infinite channels of communication

- Consumers can talk directly to consumers without the middleman or company

- The changing balance of scarcity and abundance – it’s hard to imagine people being bored

- Big ideas can reach many people quickly

- The shift from how many to who – the idea of being on the today show instead of a blog is higher value is over

- Democratization of the wealthy - the gap between the rich and poor is getting wider but the rich is going up

- Gatekeepers are more important as they distribute information yet less important as you can go around them easier than ever

After the short speech on the trends there was a free for question and answer session…

Is your marketing out of sync?

SG: They should say how change your marketing (what you do) so that it’s in sync with what the market demands.

Why don’t most companies get it yet?

SG: I spent many years selling advertising. People buy TV advertising, it’s fun and it’s not measurable. When the Internet came along and they went running to Yahoo! to buy ads that aren’t measuring. Google and Overture were used by small business people in the ad. The choice is Superbowl ads that don’t work and measurable ads that are harder to make work. It’s naïve to hope that they will shift in a month or a year. They will eventually have to shift. The prices will continue to go up. People still applaud the commercial not the SEM.

(At this point the Gmail javascript froze all of my browsers. I had to reboot and relaunch. OF COURSE THIS WAS THE MOMENT KEVIN RYAN CHOSE TO ASK THE QUESTION I SENT IN – SO I’LL HAVE TO WAIT FOR THE AUDIO THERE.)

Where do you find thoughtleaders to lead organizations and instead of hiring people with “experience”?

SG: I wrote a post on a similar topic about the loss of relevancy of credentials today. Basically, there are two types of leaders qualified to do this:
- People who have managed change before
- Idea people who don’t necessarily know better

How do make a corporate blog work?

SG: Blogs don’t reach people, people reach blogs… You need to be quick and candid. It’s all about change and being iterative in nature.

Everyone attending SES Chicago will receive a copy of Seth’s book. I look forward to continuing our conversation and maybe even hearing his answers because Gmail’s javascritpt won’t be interfering with his in person appearance!

If You Were Recruiting An Acoustic Guitar Player…Tommy Emmanuel

If you were going to recruit an acoustic guitar player, what attributes would you seek?

If you were recruiting in the traditional manner, you’d seek these attributes:
- college degree in music
- experience working for an orchestra or band
- experience in an educational institution as a music teacher

But if you were looking for a true leader and innovator these measures would miss the hidden gems. People who are self taught are often thought leaders and innovators who lead to breakthroughs because they lack certain limiting beliefs. Tommy Emmanuel is one such person. Let’s look at his unique attributes:
- Tommy is self-taught, having picked up a guitar at a young age
- Tommy has never had any formal training in music
- Tommy has never learned how to read sheet music, yet he knows how to play literally thousands of songs
- Tommy never uses a set list in his solo performances, the creativity flows from circumstance and audience participation
- Tommy constantly innovates and reworks his songs making incremental improvements

Yet, Tommy now plays 300+ nights a year on five continents!!! If you looked at his resume based on traditional measures, you’d likely pass him over. But in the scarce talent, post baby boomer generation we are now entering, people need to look beyond keywords and look into passion and self-taught competencies. Those who do will build industry leading companies. Others will rapidly fall behind and lag in relation to their peers.

I’m fortunate to see Tommy again this evening in Chicago! I had the great pleasure of interviewing Tommy Emmanuel in 2003. Such a remarkable and inspiring person. Here are some samples of his live work on Youtube, enjoy!

DMA07 - Pre-Conference Keynote John Adams The Martin Agency

John Adam’s agency leads the GEICO account recently with it’s multiple story lines.

John asserts that two major things are changing at present in the advertising marketplace:

1) The destruction of integrated marketing and direct control of brands is no longer possible.

2) The nature of storytelling is changing. People can understand multiple branding messages and themes, especially in Generation Y.

It’s totally awesome to be at a traditional marketing conference and hearing some of these themes being not only talked about, but actually practiced. There is still a long, long way to go. This conference with 13,000 delegates traveling from all corners of the earth dwarfs the size of the search marketing and social media conferences that I frequently attend. It quantifies the immense magnitude of the amount of change that is potentially still ahead. It’s kind of overwhelming to think about actually and I don’t overwhelm easily!

Sexy Social Media Revolutions Emerging - Forrester Consumer Internet Conference 2007

There were a few critical points in Charlene Li’s speech and then Christie Hefner’s speech that I want to get to. But before I do an overview of Charlene’s speech.

New term POST

People

Objectives

Strategy

Technology (notice how this is listed last? Charlene pointed out that this is on purpose! In other words don’t execute until you have things thought through!)

Mantra: Embrace your customer to turn revolt into reformation

Ask yourself: How do you turn (customer) revolt into revolution?

Hopefully both speeches will be online later.

What was the high point of the speech for me that told me that a revolution was taking place at Forrester?

It was when Charlene pointed to a technology adoption benchmarking slide and then put a red X through it saying “don’t pay attention to that”!!!!

What does this mean to me? It means that benchmarking it starting to die due to the increased cycle times and shorter shelf life of information. I’ve long felt that you can’t benchmark your way to the top. You have to lead and take risks. To lead and take risks you must have the top generalist thought leaders of our times on your team. People who understand things like search engine optimization as a strategic tool, social media, bottom up communities and cultures, defining a defensible data model from the start and who practice customer listening for their innovation.

After Charlene, Christie Hefner gave an amazing speech about the history of Playboy’s brand and demonstrated how it’s always been customer focused dating back decades and how it’s embracing the demise of the one to many media model. I hadn’t been aware of this but Playboy has had a mobile presence since 2002! Wow.

She also talked about the brands usage in search and have it’s a frequent search term. In fact a quick check of Google trends indicates a large lead in search volume for Playboy over the New York Times.

Her speech was fascinating from the historical side, yet the brand of Playboy is softening as it’s constantly evolving, Charlene’s conversation was far more disruptive and unnerving to many of the people seated around me. Yet it became clear to me that Playboy is a company that has lived many of today’s social media principles long before they were fashionable.

In in the end, it’s all about building a bottom up culture that has the executive support to constantly innovate. Most people don’t get that yet and if they do it’s even more unlikely that they view customers and other stakeholders as critical to success. We are just starting this journey and I can’t wait to participate fully in the fun parts of this revolution to come!

fcf07

HR Technology Conference : Lehman Brothers Leverages Recruiting Beyond Talent Acquisition

Heather Redderson, VP, Global Talent Technologies, Lehman Brothers
Derek Mercer, CEO, Vurv Technologies

When I saw this description I knew I had to attend this session…

The HR systems at Lehman Brothers, the fourth-largest investment bank in the world, have traditionally been siloed, probably just like yours. But, competing with Goldman Sachs and Morgan Stanley, VP Heather Redderson knew she had to integrate them all so her 27,000 employees could collaborate around their careers and new opportunities for internal mobility. She’ll tell you how she aligns and compensates them and tries to leverage best practices, and fill you in on the internal community she’s created for employees with new tools and competitive intelligence on those other, bigger guys.

When Heather arrived, Lehman Brothers systems appeared disorganized. How disorganized? A Summer intern gets to give a presentation to a C-level team during the first month she is there. The intern’s presentation? Two slides. One basically system mapped out the systems Lehman has. The second with all demonstrating how many don’t talk to each other. The intern stated that “this was a problem that needed to be fixed” and then sat down.

I don’t know if the intern got a full time job at Lehman upon graduation. If they didn’t I’d love to hire this person at the next company I work at. Why? People who can point out the root cause of problems and say this is what needs to be fixed are all too rare. The intern likely created the vital executive sponsorship for the magnitude of the changes that Heather is now making.

In reference to internal mobility, internal employees were frustrated as they were applying and never got hired. Hiring managers were frustrated with volumes of people applying for roles at the wrong level. Employees were frustrated with lack of execution.

Using Vurv and Congos there is now rule driven reports and drivers. They now focus on the relevancy of resumes and are trying to add other data elements to the mix.

$12 million dollar savings in just four months by reducing outside contingency recruiter fees! Put all new initiatives for 2008 on hold and reallocated budget money. Focused on utilizing what we have better.

Discovered that there were many people in roles with job descriptions that didn’t match. Fixing that through transparent conversations is occurring at a rapid rate.

Lehman HR mantra:
To recruit talent
To protect our employees
To gage our landscape

They are also creating an alumni site. (I wish that BlackRock would create an Alumni site, it would bring me joy in so many ways.

It’s clear that Heather’s efforts are not only transforming HR, they are transforming the process and way the whole organization operates. That’s what it’s all about effective execution with what you have. Develop a data strategy and process then iterate and improvement. I’ve always loved Lehman Brothers scrappy style when I worked on Wall Street, it’s good to see them laying a foundation for future transformation and differentiation.

More on this when I have time to elaborate on an element I saw that fascinates me. Soon.

New York Times Should Link to Original Stories From the Source

Google announced this major event quietly on a Friday before a major holiday. That in itself is highly interesting, but will not be the focus of this discussion. At 10:48AM (not sure what time zone) on Friday, August 31st, 2007 Google News Business Project Manager Josh Cohen wrote a post ironically entitled “Original Stories from the Source” which announced a significant change of aggregating AP and other news stories into one entry that will be more prominently featured.

While I applaud the removal of this duplicate content highly (I hope they do this in search results as well - Matt Cutts can you tell me?), all one has to do is Google - AP sucks - to see that there are many people that would likely highly disagree with making the AP stories more prominent. Furthermore, AP stories lack transparency, ie contact information for a real reporter. I would suggest and hope that Google would create a feedback mechanism to the reporter as some sensitive topics are better handled personally rather than in topics. Remember the Duke Lacrosse incident? The AP spread inaccuracy during that incident that led to innocent people having their lives damaged by being prosecuted in the national media quoting questionable people not even closely related to the case. (Ironically none of those AP stories can be found easily on Google today when I searched.)

I’ve got a few points I’d like to make here:

1. Danny Sullivan wrote an excellent post that you should read on this that properly linked to the source Google blog (Not to Blogger team: Danny’s link isn’t showing on the blogs that linked to this feature).

2A. The New York Times inappropriately did not link to the source Google News blog when they wrote a short, non-value adding fluff piece the next day. A reader of that publication was deprived of their ability to click through to that Google News post as were other bloggers. All mainstream news sources and blogs should link to original news sources whenever possible so that people can see the original detailed source content. I’d like to call on journalism schools, universities and standards bodies to join together to make this the standard protocol a reality in the future.

2B. To show the dysfunction that occurs when news media or blogs do not link directly to a source blog I’ll point to Jeff Jarvis’ post on the subject. I appreciate Jeff as an elder statesman in the blogosphere, however when he read the New York Times fluff piece (you can read the link in Jeff’s post) he was deprived of seeing the original Google blog post. This caused two unfortunate things to occur 1) Jeff likely did not read the Google Blog post because there was not link to the source and 2) Jeff unknowingly committed an act that adversely affected Google’s search algorithm by linking to the New York Times story, I’m almost certain Jeff would linked to the Google News Blog or other in depth commentary if he were aware of it, in fact I’d encourage him to update his post to add a link to the actual source.

3. In this case the source story is a blog, which is an increasingly common occurence. As I’ve stated many times before, I think Google should revamp the increasingly outdated separation of blogs and news sites, if news starts on a blog and is linked to it should be the relevant source document in Google News…

4. The ultimate irony in all of this is the Google News original source blog entry that started all of this Original Stories from the Source - is not in Google News itself! Google, until you incorporate blogs fully into Google News and allow users the option to see all news and blog sources together, you likely will not have this original source thing nailed down quite right and I highly encourage you to do so.

I look forward to thoughtful conversation and hopefully progress towards adoption of the concepts above in the coming weeks. Thanks for joining this important conversation.

SES San 2007 Jose Day 1 - Universal & Blended Vertical Search

Moderator:

Speakers:

Q&A Speakers:

Quite likely the busiest session of the day to the fullest house. One can’t help but notice that if Greg Jarboe had gone to Google and designed Universal Search himself he likely couldn’t have designed it to play into his strength areas in news and pr related issues. The implications and transformation for universal search are still evolving, but they are clearly changing the landscape. One other thing that became clear from this event was that Ask is becoming a serious contender in this marketplace.

 

Greg Jarboe –

Universal search is the biggest event since “Florida” update. 70% of what I used to know is now obsolete. The patterns are not yet clear in personalization.

News results ranked #4 if you searched for the term iPhone on June 29

In the #8 position, was a Youtube video. We don’t know if it was done on purpose.

July 17, Rupert Murdoch – news with image – brings up a whole new reputation management – be prepared to optimize images.

Early chapters of Henry Potter were leaked, the blog results are on page one of results

Investor relations now is moving to the front page of Countrywide. Few companies have complete control of their brands now on Google.

Unflattering images of Hillary Clinton and that vast right wing conspiracy is building links to unflattering results.

Blogs on Hurricane Dean already on front page. Images will likely come next.

All of the rules have been rewritten – how do I research this? Focus on the upper left links. News seems to be on the top left all the time. Search remains #1 way journalist find information about a company.

Newsknife and Google News Report – be checking this. Your PR people aren’t ready for that yet. If you are not giving a jpg file in a release, start now.

Google News right now doesn’t do video news. Likely to create that.

Social mapping tools can help identify most influential bloggers. In certain categories they show up.

A couple of years ago there was vertical creep session here at SES – I now rank for that term. Not a good thing.

You can’t afford to ignore Universal Search Today

Google is making specialized or vertical content more visible through Universal Search

Sherwwod Stranieri, Catalyst Online

This throws a lot of  curves into the theme. Ask 3D and Google cut new paths.

Conventional web pages that once rank well are going to move around maybe down. Other things will move updates.

Number of videos is significant in the Youtube world. Are the search engines using comments as an indicator?

We are looking at it as search marketers. Showed client example.

How to look at it: Google PR, Y! Page links, keyword phrases in tags.

Videos ranking correspond well with views, comments, etc.

Bill Slawski

Why does news, images and video show up there.

I’m not sure I see this all as a revolutionary concept. How do we get out content into our results.

Showed examples of screen prints from each engine for the word spider.

Showed the Google patent, oddly looks quite different than Google’s universal search does now.

Google acquired several Infoseek patents.

Discussed Onebox and log file data.

Ranking in Vertical databases – how do you rank for that vertical?

User behavior – key value pairs, be certain definition and being defined. Questions and Answers work the same way. Html formatting may play a role.

Enhancing the user experiences.

David Bailey – Google
Technical lead for the vertical search.

What are our goals?

Make google.com the search box of first resort.

Display special features for special results

Keep it fast. Keep it simple. Above all, keep it relevant.

Showed example: origami crane

This will continually improve and extend to more result types.

It’s still about the web.

But: think about creating quality content in other forms. Expect similar SEO guidelines to apply.

Create quality content, describe it well and we’ll see what happens.

Tim Mayer, VP Product Management

We are transitioning to a better optimized user experience

Freshness and user intent became relevancy issues.

News, local and other verticals – the possibilities are infinite. Federation plays a role.

Some implantation examples:

Music Artist Shortcut

Movie Shortcut

Hotel Shortcut Inline

Consumer Electronics Shortcut

As we go forward, it’s going t be more about the intent of the searchers.

Eric Collier, Director of Product Management

“We are the scrappy innovator of search.”

Ask.com 3D: SERP Design

We moved the content up top and removed the top links.

Large jumps in user satisfaction seen in both the site analytics and surveys

Increase in vertical channel usage

Starting to see a reduction of multiple query sessions around the same keyword term.

Expect to see a larger percentage of SERPs with blended results

User location will play a larger roles in SERPs

Expect to see fewer web results in SERPs

Blogs, Images and Video results will take online reputation into account when ranking

Pay attention to other search drivers

 

Other coverage of this important session:

RB Digital Boots

Rustybrick

AIM Clear Blog

Lee Odden’s Toprankblog

 

Bonus coverage:

Lee Odden interviews Tim Mayer

 

 

Death of Blog Search Part 2 - Sifry Leaves Technorati

Techcrunch, Alarm clock and even Jason Calacanis weighed in on David Sifry’s departure. Jason extrapolated into some things that I don’t agree with completely, except with his suggestion that Web 2.0 companies try to make a profit, but I’ll leave that alone for now.

David Sifry today announced that he has stepped down as CEO of Technorati. While the search for a new CEO continues, Teresa Malo (CFO), Dorion Carroll (VP-Engineering), and Derek Gordon (VP-Marketing), will manage the day-to-day operations of the company. Sifry will become “Chairman of Technorati’s board”. What does it ultimately prove? It again clearly demonstrates that Internet experience is not the primary indicator of Internet executive future success.

Hello people. Technorati did a redesign that refocused on mainstream media as I noted in my earlier post the death of blog search. Then Technorati used tags to grow traffic from other search properties. As Arrington asked in early June “When will the Technorati traffic party end?” Apparently Google and others took notice of this and the party ended in July based on Alexa data - I’m surprised Michael did not discuss this at length today in his post actually. This dip exposed the payday to payday advertising dollar budgeting leading to the departure of Sifry and 8 others. It should be noted that this followed the dismissal of several other employees during the July 4th holiday.

Looking at a May 9th Mashable post, it seems that around $1 million was raised when it expanded a round of funding from 10.52 Million to 11.52 Million. It appears that Technorati was spending more cash than it was taking in, even before the traffic decline in July, based on the early July layoffs. The traffic decline in July only made that situation worse.

This leaves Technorati in the unenviable position of needing to generate new advertising dollars at a time when the engineering needs an overhaul it can’t afford. Repairs such as Typepad blog overcounting, flawed link metrics and many other flaws can not occur at this time.

In fact, someone suggested to me in a phone conversation today that perhaps they should shut Technorati off completely now and just sell it’s likely most valuable asset - a 301 redirect of the Technorati domain. The talk of taking Technorati public via IPO will likely be nothing more than that talk in David Sifry’s previous blog posts.

So where is a blog searcher to go now?

Ask - They have recently revamped their offering dramatically and comment search is now combined with post search. It is an offering that is available directly on their front page.

Google - They should move blog search to the front page as I suggested previously and ideally should build and option to show it mixed with news sites.

Icerocket - Plain, simple, no nonsense blog search.

Other players like Topix, if they were to index the blogosphere fully, could also emerge as an alternative that would properly mix news and blogs together demonstrating that most news is being lifted from blogs by the mainstream media.

Bloggers - Where are the C-Level People?

Marshall Kirkpatrick’s post, introducing good bloggers and the companies that hire them points out some interesting issues. It just leaves out one extremely important point! Having a series of blogs being managed by non-bloggers is a recipe for one or more of the following: ineffective blogs, unhappy bloggers, internal corporate strife and/or worse, serious pr problems in the blogosphere.

How does one avoid this? Simple. Integrate blogging into your C-level management team. Don’t have any bloggers in your C-level management team or board of directors? Maybe it’s time to consider a new approach altogether with fresh faces. Is a highly educated and experienced person who is a blogger, with startup and innovative company experience mutually exclusive? No. But it’s a requirement if you are going to win in today’s increasingly complex world that requires broad generalist thinkers to navigate not only the blogosphere, but the constantly changing world we live in everyday. Stop building organizational pyramids from 1975 and start building effective organizations that look more like tree trunks! An informal survey at Blogher07 showed that are almost all self taught people and therefore innovators of the future.

So, where are your C-level bloggers? I know where you can find more than a few that understand that blogging is about living the Peter Drucker principles of innovation and customer listening.

UPS CEO States “Someone Else Might Have a Different Fresher Approach”

UPS Celebrated Its 100-Year Anniversary recently. In it United Parcel Service, CEO Mike Eskew was quoted as stating the following:

“”At some point you think, we all think, it’s time to let somebody else do this,” said the 58-year-old. “Somebody else might have a different, fresher approach.”"

No kidding! I’ve stated previously that UPS is not customer service focused and I’ve advocated major changes in the way UPS does business for a long, long time! If that board of directors ever wants to build an efficient company that package RECEIVERS love, my contact info is on my bio page.

Chicago Tribune Redesign

Many people have never visited a blog much less a blog search engine. The mainstream media, in this case the Chicago Tribune, is trying to maintain relevancy by creating things that look like blogs but truly aren’t. They don’t have trackbacks, links to relevant articles, are cold, sterile, have no outbound links and as we’ve seen from Boing Boing. Some national newspapers plagerize and recycle content that started on blogs. It’s a sad state of affairs.

But why pay people to frequently repurpose content as their own? Why not remove these middlemen entirely? If you really want to have a network of blogs, why not give local bloggers revenue to post their content directly as a blog hub?

Aaron Wall discusses the link and arbitrage issues in this unique post. Scott Karp also raises interesting questions.

Mobile Phones Causing Memory Loss?

According to an article in the Telegraph that seems to be the case. It’s thought provoking to ponder these effects on non-usage, much like how some people who have never learned how to do math manually as well. The article stated:

Professor Ian Robertson, a neuropsychology expert based at Trinity College Dublin who carried out the study, said: “People have more to remember these days, and they are relying on technology for their memory.

“But the less you use of your memory, the poorer it becomes. This may be reflected in the survey findings which show that the over 50s who grew up committing more to memory report better performance in many areas than those under 30 who are heavily reliant on technology to act as their day to day aide memoir.”

Professor Roberston, who oversaw the research to mark the launch of Puzzler Brain Trainer Magazine, said that a series of five simple exercises a day can help to increase memory capacity.

As many as a third of those surveyed under the age of 30 were unable to recall their home telephone number without resorting to their mobile phones or to notes.

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