Comments on: Barney Harford Now Orbitz CEO – Welcome to Chicago

By: Parivasha Shrestha

Parivasha Shrestha — Mon, 12 Dec 2011 00:40:36 +0000

Please train your customer service people to give all important information, not just try to sell more tickets. It was the worst customer service experience I ever had. They do not understand what courtesy means.

By: Eric Zizza

Eric Zizza — Thu, 10 Mar 2011 21:42:52 +0000

My name is Eric Zizza and I am schedule for a flight on 3/9/11. My seat assignment was confirmed with representatives of Orbitz on two different occassions. I am very tall, so an isle seat is essential when I travel. While printing my boarding pass this evening my seat assigned was different and in this isle. I called Orbitz and now your represesntiative is saying they don’t guarantee seat assignments. WHY WAS THIS NOT SAID IN MY TWO PREVIOUS CALLS CONFIRMING MY SEAT ASSIGNMENTS? I had a very lengthy conversation with a supervisor of Orbitz named Jennifer #66928. She provided no cure or accomodartions to a valued customer. As a result, I will never be using orbitz my travel arrangements in the future. In addition, I have many clients in my business and I will be very vocal for them not to use Orbitz. Lastly, I have located a few websites grading and critiquing travel websites. I will be postng numerous and frequent postings in an attempt to assist customers not to experience such negatives and misrepresentations from your company.

By: Thomas Thorpe

Thomas Thorpe — Tue, 08 Feb 2011 15:40:17 +0000

I have written to YOU,YOUR STAFF,FACEBOOK; with copies to the clients of the same.(Your facebook page) I am sorry that your staff has takeing such steps to collect and demanding I pay 125% of my income, on a planned trip that I can not take. The seat on a fully booked aircraft will be used by a stand-by,five (5) months in the future, at my expence.This is a notice that” I will not go away” until your company,Orbitz, pays me an the my members of the family, the same percent of income you have collected from me.This is a 24 hour notice of the event. Sincerely,Thomas Thorpe,Senior Citizen,70.yrs of age. THIS IS NOT A DEMAND, BUT A FACT!

By: Joy Dietz

Joy Dietz — Wed, 03 Feb 2010 00:35:59 +0000

I recently use orbitz to book a flight to Hawaii, and was excited at the rate was given. However, being my first time crossing multiple time zones, I made the mistake of putting the wrong departure date due to flight being an overnight. An honest mistake, that service rep and supervisor would would only assist with a $25 off future coupon; nor did travel assurance help. I ended up get charged $378 for my error. However, I still see flights cheaper than what I was charged. The supervisor even blame Delta for all the new charges I incurred, and said the cheaper flights are reserved for new customers only. Customer service seems to not exist, and I am looking for any assistance on how I should pursue this.

By: Kanaka

Kanaka — Sat, 03 Oct 2009 21:55:34 +0000

Can I please get Barney’s email id. My cousin recently booked tickets on orbitz (great deal for tickets to India).
She called them and confirmed the tickets too. After couple of hours, they sent her an email stating, they cannot honor the reservation. We called them and spoke to them, but they were extremely rude and did not help us out at all.
I would like to contact the CEO and see if he can help us.

Thanks,

By: Greg

Greg — Wed, 19 Aug 2009 05:06:40 +0000

I would like Barney Harford’s email address too if anyone has it. I would like to voice a complaint I have. Thanks in advance.

By: Alethea - Imagine Consultation

Alethea - Imagine Consultation — Wed, 29 Jul 2009 22:24:59 +0000

Those are some great Chicago tips. I don’t use orbitz directly anymore. I access it through Kayak.com.It’s great that Barney was an advisor for the website.

By: Marge

Marge — Mon, 06 Jul 2009 18:56:13 +0000

I had a medical emergency that interrupted my recent trip to Hawaii from NY. I called Orbitz 24 hrs in advance of the required change and was assured 2x that the tickets were purchased and issued.

At the gate in Honolulu 30 minutes prior to takeoff I noted that my boarding pass (which even had the seat assignment) did not have a required ‘zone’ number. The agent (Alan) advised me that my name did continue to appear on the reservations but that the ticket was not yet purchased by Orbitz. He immediately called Orbitz to expedite the ticket purchase; he was advised that Orbitz needed to ‘find out what was wrong’ with their own process before they could issue the ticket. The 10:30pm flight left before Orbitz completed the purchase. Alan asked that the next flight (10:55pm) at a nearby gate hold a seat for me. He advised Orbitz that a ticket should be reissued for this 2nd flight instead and was put on hold again.

At 10:50pm I purchased a ticket at the gate from USAir for $664 to insure that I would be able to board the 10:55pm flight in order to get home to my very ill daughter.

By: SONJIA

SONJIA — Wed, 01 Jul 2009 13:50:56 +0000

ORBITZ CUSTOER SERVICE IS THE WORST!!!!!. THEY ADMITTEDLY BOOKED ME ON THE WRONG FLIGHT, THEN KEPT ME ON HOLD AND TRANSFERRED ME 100 TIMES FOR FOUR HOURS, WHEN I CALLED TO STRAIGTEN OUT THE SITUATION. THE CUSTOMER SERVICE REPS OR SLOW, VERY WORDY, AND UNKNOWLEDGEABLE. THE MUSIC IS ANNOYING AND THE OVERALL SERVICE SUCKS. I WOULD NEEEEEVAA USE ORBITZ AGAIN. I AM GOING TO TELL MY MANY MANY BUSINESS ASSOCIATES, TRAVEL CLUB AFFILIATES, FRIENDS, FAMILY, NEIGHBORS, CLIENTS, AND CO-WORKERS ABOUT MY DISGUSTINIG EXPERIENCES.

ORBITZ IS A MONEY HUNGRY PISS POOR PERFORMING WASTE OF TIME

By: Gary

Gary — Sat, 13 Jun 2009 04:36:07 +0000

What is Barney Harford’s email address and how did you get it? I have some MAJOR compllaints about Orbitz I’d love to share with him.

By: Joseph

Joseph — Mon, 18 May 2009 04:39:07 +0000

we are out $1,800 and customer service keeps giving us the runaround….

By: Joseph

Joseph — Mon, 18 May 2009 04:32:19 +0000

Hey,
My wife and I took a trip through Orbitz for our honeymoon and had the worst trip of our lives…
I am wondering if you could help me contact
Barney Harford, could i get his email off ya?

Thanks,

Joe

By: Clifton Lambreth

Clifton Lambreth — Thu, 16 Apr 2009 20:55:37 +0000

I recently shared my concern with my experience at Orbitz, I sent an e-mail to CEO – Barney Harford and expected nothing to happen – Of course.
You want believe what happened – He actually replied personally and apologized and personally handled getting me refund and seem to truly care about my concern. After exchanging some e-mails – I got the feeling that this company is trying to do the Right thing!
Guess what I am booking some future travel with Orbitz and I even recommended them to 2 of my friends.
What does this prove? Well it proves that they are still CEOs that are trying to do the Right things and Care about their customers.

Thanks Barney!! and I hope others will give Orbitz a try, I know I will. Great Values and Management that Cares!

Sometimes Your Messes become your Message and your Obstacles become your Opportunity!

By: Clifton Lambreth

Clifton Lambreth — Mon, 13 Apr 2009 18:24:40 +0000

I recently booked a room through Orbitz, only to find myself with a hotel that was closed. I spent @ 1 hour going door to door trying to find hotel with my family.
When I called Orbitz TLC I was given the infprmation that they would refund the money and they were aware that the hotel was out of business but the computer was not updated. They did relunctantly agree to give me a refund – for the room at the hotel that was out of business and they thanked me for using Orbitz!
What planet are the Orbitz people from?
Be careful using Orbitz.
I tappears they are more interested in getting paid than sellingt legitimate reservations or customer satisfaction.
I hope Barney can fix this!

By: WindyCitizen.com

WindyCitizen.com — Wed, 14 Jan 2009 14:23:41 +0000

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By: Christy

Christy — Mon, 12 Jan 2009 23:39:37 +0000

And don’t forget Lower Wacker Drive is the featured underground highway in the major chase scene in ‘The Dark Knight.’

By: Dawud Miracle

Dawud Miracle — Mon, 12 Jan 2009 18:14:40 +0000

As I see it, everything today is about niche. Google did one thing that few people consider: you, as a searcher, now have the ability to find EXACTLY what you’re looking for. So when you want a wooden wagon for your six year old that’s hand-made from poplar, you can find it. So clearly positioning yourself in a highly refined niche market is where sustainable growth is in today’s economic climate – and always will be.

Same can be said for large companies. Orbitz simply needs to decide is it trying to win the pricing game – which is a niche – or is it trying to offer a specific set of services to solve a specific set of problems travelers face (and really want) better than everyone else.

Every company – big or small – should be asking themselves these questions. And if they don’t know, they should poll their target audience to find out exactly what they want – and give it to them. Hence, they’d be positioning themselves as a specific problem solver within a specific niche.