ebaydevcon08 - eBay Future Product Roadmap Session

June 16, 2008
Filed Under Customer Experience |

The following is my live and raw blogging of Adam Trachtenberg’s session:

New Ebay API Calls released today
- most watched items
- deals
- related category items
- top-selling products

This uses eBay’s New Services Framework! This is an API upgrade…

Cross Merchandising
- sell products using the brand
- promote contextually relevant market

Merchandising in Action at Ebay.com - Buyer behavior, interests are now creating personalization based on past purchase behavior

Visit developer.ebay.com for access to tools…

SDK upgrades and SDK/JDK for Java…

Many Large Seller Improvements
- Batch upgrades
- Easier variant listing
- Feedback automation
- ASQ: Redirection to CS email
- Invoices: Invoices to A/P email

Making eBay Better
- Create a first-class buyer experience
- Create a trusted marketplace

Improving Buyer Experience:
- Number of recent policy changes improve buyer experience
- Mandating “critical item information”
- Previously optional items, will be mandatory

Shipping
- All items must specify at least one domestic shipping service
- Suggest passing, weight info to auction, suggest passing tracking info back for my eBay…

Return Policy Needs to be Transparent

Paymentsb - Paypal required in most countries…Paypal only in limited markets

Anonymous Member Email Address:
- Anonymous until sale is complete
- Protect buyers from fraud during eBay purchase

New Links Policy:
- Generally speaking, no link off eBay, whether or not an item is being for sale on that site
- Not a comprehensive list, more specifics to come…

Verification of new sellers is occurring

Trusted Selling With Identity Confirmation