Dell Deleting Message Board Entries About Dell Inspirons

May 27, 2008
Filed Under Customer Experience |

During my recent Dell communications, I performed a Google blog search on - Dell Inspiron 1505 hinges

Please focus on the second item:

At the time that entry was still in Google blog search, it reached to a dead link. Why is Dell censoring and deleting information about these Inspiron line issues? Do they have something to hide?

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  • Comments

    2 Responses to “Dell Deleting Message Board Entries About Dell Inspirons”

    1. ChrisBatDell on May 28th, 2008 10:54 am

      David:

      Just wanted to stop by see if I could further explain what happened in this situation.

      The post in question included a Terms of Service violation related to language, as a result the post was removed from the Dell message boards.

      The original poster was notified and the ability to repost without the offending words was available. As a result, the post which once appeared in a google search, will return an error as it’s no longer publicly available.

      I hope this makes sense. Let me know if you have any further questions or concerns.

      Regards,
      Chris Byrd
      Dell Community Ambassador

    2. David Dalka on May 28th, 2008 11:02 am

      Hi Chris,

      What did the post say with those words removed?

      What is it about Dell that drives people to use such language?

      Is it the service level and treatment perhaps?

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