Plaxo 3.0 Problems

January 23, 2008
Filed Under Customer Experience | 2 Comments

I was prompted to install this during my last use of Outlook. I’m extremely sorry that I did. Without my authorization, it downloaded my Linkedin profiles apparently through it’s new integration and created hundreds of duplicate entries with different email addresses. (Most people don’t have the same email address in Linkedin as they do at their business for a variety of reasons.) Anyone with a clue knows this, how did this get programmed this way?

Unfortunately, the one contact I had at Plaxo, Mark Jen, has left to join Tagged.

Someone from Plaxo needs to get in touch with me and rectify this problem and/or revert me to a previous version that I trust. I’m not very happy with you right now at all Plaxo, but I had previously found it’s service useful. The changing of the logo along with this is really destructive to their brand. I hope they do the right thing and fix this and give me a free dedupe for this incredibly foolish action on their part.

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    • Comments

    2 Responses to “Plaxo 3.0 Problems”

    1. John McCrea on January 23rd, 2008 2:48 pm

      Reaching out. Please send me an email. I’m john at plaxo dot com.

      John McCrea
      vp of marketing, plaxo

    2. David Dalka on January 23rd, 2008 4:43 pm

      Hi John,

      Thanks for the prompt outreach. I’ve sent you an email.

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