Plaxo 3.0 Problems

I was prompted to install this during my last use of Outlook. I’m extremely sorry that I did. Without my authorization, it downloaded my Linkedin profiles apparently through it’s new integration and created hundreds of duplicate entries with different email addresses. (Most people don’t have the same email address in Linkedin as they do at their business for a variety of reasons.) Anyone with a clue knows this, how did this get programmed this way?

Unfortunately, the one contact I had at Plaxo, Mark Jen, has left to join Tagged.

Someone from Plaxo needs to get in touch with me and rectify this problem and/or revert me to a previous version that I trust. I’m not very happy with you right now at all Plaxo, but I had previously found it’s service useful. The changing of the logo along with this is really destructive to their brand. I hope they do the right thing and fix this and give me a free dedupe for this incredibly foolish action on their part.

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4 Responses to Plaxo 3.0 Problems

  1. John McCrea January 23, 2008 at 2:48 pm #

    Reaching out. Please send me an email. I’m john at plaxo dot com.

    John McCrea
    vp of marketing, plaxo

  2. David Dalka January 23, 2008 at 4:43 pm #

    Hi John,

    Thanks for the prompt outreach. I’ve sent you an email.

  3. Ethan D February 24, 2011 at 2:45 pm #

    David, if you are just using Plaxo to keep your contacts updated. There is an easier way and its free to update your contacts. I recently published a review for this site ContactGorilla.com that is a new site that allows people to create an account for free to send out invitations to all your contacts from multiple email clients asking them to update their information. Then Contact Gorilla updates the corresponding email client, and once you are done you can delete your account and still have your money in your pocket. Sadly very few know about this site.

  4. John Howell February 16, 2012 at 4:27 pm #

    Plaxo has made my life a misery. I used to have about 600 hundred contacts including all my business and online providers. I store all my user names, log in details and passwords in the notes fields for each contact. After 12 months of using Plaxo to sync my 4 computers and iPhone, I have had my number of contact entries increase to over 3,000, mostly duplicates. After paying for the Platinum service to try and rationalise the hundreds of duplicates generated, I now find most of my invaluable log in info no longer exists. Correspondence with Plaxo is largely pointless – when a problem is not solved after an initial response (such as “reinstall Plaxo”) the support goes quiet with only the automated “We have received your correspondence” emails arriving.
    Plaxo has destroyed years of carefully filed data for me. Using their “restore” functions has my computer running for over 12 hours at a time, locked into some sort of loop that has to be crashed out of, and does not restore what I need.

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