Comments on: TSA, Customer Service and Sippy Cups

By: Marianne

Marianne — Sun, 17 Jun 2007 13:26:05 +0000

Another comment. “there’s no scientific evidence of any likelihood of liquids and gels being mixed on an airplane to make a bomb”. Let’s say there’s a traffic light at a local intersection. You feel that there should not be a traffic light at this intersection, as the level of traffic does not require a light. You file a case with the municipality, perhaps they remove the light. But in the meantime, don’t you have to respect the rules of the traffic light while it is there? If you decide to go through the red light, are pulled over and given a ticket, do you deserve that ticket?

By: David

David — Sun, 17 Jun 2007 13:23:49 +0000

That’s right. Without seeing the whole video making unfounded statements about her actions is completely inappropriate. Why is the TSA selectively releasing only a portion of the incident?

By: Marianne

Marianne — Sun, 17 Jun 2007 13:19:21 +0000

You mention that this video is selective, and what is the TSA hiding (their treatment of her prior to the incident?). The video is pretty clear that she opens the cup & pours its contents on the floor. What behavior on the TSA’s part would justify that action? There are ways to handle situations calmly, rationally, professionally. I imagine that, as a former Secret Service agent, Ms. Emmerson would have been trained to exhibit such self-control. It does not show in this video.

By: Tiffany

Tiffany — Sun, 17 Jun 2007 02:17:52 +0000

I am a TSA employee and in response to the video I saw nothing wrong. She purposely dumped the contents out of the cup and the person that detained her was not a TSA agent but either DOA agent or police. The uniform was totally different. I do admit that there is a bit of inconsistency within the organization but if we we’re all consistent or if everything were done in such a uniform manner then that would make us as an American people vulnerable.