Comments on: Getting noticed in the new word-of-mouth network http://www.daviddalka.com/createvalue/2006/09/21/getting-noticed-in-the-new-word-of-mouth-network/ Digital Strategy Solutions, Change Management Leadership, Business Speaker, Payments Technology Convergence Sat, 11 Feb 2012 00:11:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: RichardatDELLhttp://www.daviddalka.com/createvalue/2006/09/21/getting-noticed-in-the-new-word-of-mouth-network/comment-page-1/#comment-568 RichardatDELL Thu, 21 Sep 2006 19:41:05 +0000 http://daviddalka.com/createvalue/2006/09/21/getting-noticed-in-the-new-word-of-mouth-network/#comment-568 Left a comment with Mr. Thornley too...in essence, the Dell Hell story is certainly a key learning, but the new chapter is underway and thats where the excitement is. We are investing significantly in our customer support. We are correcting processes and systems and retraining people and hiring new people. We have entered the dialogue and conversation on the web with a corporate blog. And, we have announced Dell 2.0, as the only major computer company investing in its future and investing in its direct relations with customers Sounds like a great dinner-- next year you'll hear about well dell in the blogs, on the phones, in person ...wherever we are with customers :-) Left a comment with Mr. Thornley too…in essence, the Dell Hell story is certainly a key learning, but the new chapter is underway and thats where the excitement is.

We are investing significantly in our customer support. We are correcting processes and systems and retraining people and hiring new people.

We have entered the dialogue and conversation on the web with a corporate blog. And, we have announced Dell 2.0, as the only major computer company investing in its future and investing in its direct relations with customers

Sounds like a great dinner– next year you’ll hear about well dell in the blogs, on the phones, in person …wherever we are with customers :-)

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