Comments on: Dell Opens a “Blog” http://www.daviddalka.com/createvalue/2006/07/11/dell-opens-a-blog-2/ Digital Strategy Solutions, Change Management Leadership, Business Speaker, Payments Technology Convergence Sun, 15 Jan 2012 04:58:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: David “Dsquared” Dalka - Creating Revenue and Retention » UPS - Not Customer Focusedhttp://www.daviddalka.com/createvalue/2006/07/11/dell-opens-a-blog-2/comment-page-1/#comment-69 David “Dsquared” Dalka - Creating Revenue and Retention » UPS - Not Customer Focused Mon, 24 Jul 2006 11:55:40 +0000 http://daviddalka.com/createvalue/2006/07/11/dell-opens-a-blog-2/#comment-69 [...] Hardly any of their software focuses on satisfying the one receiving the package. Allowing people to control the last mile of the package, electronically instruct them where and when to leave it is where they should be focusing their efforts. In my post about my recently purchased Dell computer, I discussed how UPS shipping was the worst part of the experience. When is UPS going to recognize the people being shipped to as the true customers of the organization? Millions of people are impatiently waiting for you to change. [...] [...] Hardly any of their software focuses on satisfying the one receiving the package. Allowing people to control the last mile of the package, electronically instruct them where and when to leave it is where they should be focusing their efforts. In my post about my recently purchased Dell computer, I discussed how UPS shipping was the worst part of the experience. When is UPS going to recognize the people being shipped to as the true customers of the organization? Millions of people are impatiently waiting for you to change. [...]

]]> By: BusinessBlogWirehttp://www.daviddalka.com/createvalue/2006/07/11/dell-opens-a-blog-2/comment-page-1/#comment-52 BusinessBlogWire Wed, 19 Jul 2006 04:14:55 +0000 http://daviddalka.com/createvalue/2006/07/11/dell-opens-a-blog-2/#comment-52 <strong>Dell One2One Blog Progress Report: Small Signs of Improvement</strong> After my review of the Dell one2one corporate blog last week, David Dalka suggested five key steps for Dell to follow in order to improve its relationship with potential and actual customers.  Listen to David: "Dell should: LISTEN - to... Dell One2One Blog Progress Report: Small Signs of Improvement

After my review of the Dell one2one corporate blog last week, David Dalka suggested five key steps for Dell to follow in order to improve its relationship with potential and actual customers.  Listen to David: "Dell should: LISTEN – to…

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