Comments on: My New Dell PC User Experience – Not Enough USB Ports http://www.daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/ Digital Strategy Solutions, Change Management Leadership, Business Speaker, Payments Technology Convergence Sat, 11 Feb 2012 00:11:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: David “Dsquared” Dalka - Creating Revenue and Retention - Chicago GSB MBA » Dell, Starting to Truly Listenhttp://www.daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/comment-page-1/#comment-15042 David “Dsquared” Dalka - Creating Revenue and Retention - Chicago GSB MBA » Dell, Starting to Truly Listen Wed, 17 Jan 2007 13:51:33 +0000 http://daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/#comment-15042 [...] Fast forward several months. My Dell Dimension 9150, bought last June, was recently having a problem with the keyboard space bar sticking (they should look into this spacebar failure as it should not occur on a new PC). I left a comment on the Dell blog about the issue. The comment was approved. Neil from Dell called me, selected a new keyboard and had it shipped out right away! During the conversation, Neil also took the time to listen to my past concerns and shipping preferences taking notes as we talked. The keyboard was received two days later. [...] [...] Fast forward several months. My Dell Dimension 9150, bought last June, was recently having a problem with the keyboard space bar sticking (they should look into this spacebar failure as it should not occur on a new PC). I left a comment on the Dell blog about the issue. The comment was approved. Neil from Dell called me, selected a new keyboard and had it shipped out right away! During the conversation, Neil also took the time to listen to my past concerns and shipping preferences taking notes as we talked. The keyboard was received two days later. [...]

]]> By: David Dalka - Creating Revenue and Retention » Dell Blog - Still Waiting for USB Port Shortage Acknwoledgementhttp://www.daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/comment-page-1/#comment-59 David Dalka - Creating Revenue and Retention » Dell Blog - Still Waiting for USB Port Shortage Acknwoledgement Thu, 20 Jul 2006 18:21:56 +0000 http://daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/#comment-59 [...] On July 7th, I posted a balanced review of my new Dell Dimension 9150, it would be great if Dell acknowledged the USB port shortcoming on their blog and discussed ways they could instruct UPS o treat people like the customers they are when delivering packages. This would demonstrate that they are learning and innovating from customers which is what it is all about!  These icons link to social bookmarking sites where readers can share and discover new web pages. [...] [...] On July 7th, I posted a balanced review of my new Dell Dimension 9150, it would be great if Dell acknowledged the USB port shortcoming on their blog and discussed ways they could instruct UPS o treat people like the customers they are when delivering packages. This would demonstrate that they are learning and innovating from customers which is what it is all about!  These icons link to social bookmarking sites where readers can share and discover new web pages. [...]

]]> By: David “Dsquared” Dalka - Creating Revenue and Retention » Dell Opens a “Blog”http://www.daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/comment-page-1/#comment-41 David “Dsquared” Dalka - Creating Revenue and Retention » Dell Opens a “Blog” Wed, 12 Jul 2006 02:26:39 +0000 http://daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/#comment-41 [...] Late last month, I purchased a new Dell, here is my unbiased review of it so far. It was written a week ago as a public service to both Dell and the blogoshpere. Maybe blog search engines need to reward those types of posts more, what do you think?     These icons link to social bookmarking sites where readers can share and discover new web pages. [...] [...] Late last month, I purchased a new Dell, here is my unbiased review of it so far. It was written a week ago as a public service to both Dell and the blogoshpere. Maybe blog search engines need to reward those types of posts more, what do you think?     These icons link to social bookmarking sites where readers can share and discover new web pages. [...]

]]> By: Kyle Korleskihttp://www.daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/comment-page-1/#comment-40 Kyle Korleski Wed, 12 Jul 2006 00:35:05 +0000 http://daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/#comment-40 My sister owns a Dell and she tried to plugin her iPod Shuffle into the Dell and it wouldn't fit. So, she had to pull the system unit out and plug it in the back. Next thing you know, I am giving her instructions on how to set it up over the phone. With the way she describes things though, it's like performing open heart surgery when the patient is in Texas and the doctor in Alberta. My sister owns a Dell and she tried to plugin her iPod Shuffle into the Dell and it wouldn’t fit. So, she had to pull the system unit out and plug it in the back. Next thing you know, I am giving her instructions on how to set it up over the phone. With the way she describes things though, it’s like performing open heart surgery when the patient is in Texas and the doctor in Alberta.

]]> By: Easton Ellsworthhttp://www.daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/comment-page-1/#comment-38 Easton Ellsworth Tue, 11 Jul 2006 13:18:59 +0000 http://daviddalka.com/createvalue/2006/07/07/my-new-dell-pc-user-experience-%e2%80%93-not-enough-usb-ports/#comment-38 Two thoughts: 1 - Jocelyn at ItsBadBusiness.com has a good little series on her own recent "Dell hell" customer service nightmare. 2 - Check out the new Dell corporate blog at one2one.dell.com. I plan to review it at my blog soon. 3 - Okay, I lied. This third thought is just to say hi, nice to meet you David and great work on this blog! Two thoughts:

1 – Jocelyn at ItsBadBusiness.com has a good little series on her own recent “Dell hell” customer service nightmare.

2 – Check out the new Dell corporate blog at one2one.dell.com. I plan to review it at my blog soon.

3 – Okay, I lied. This third thought is just to say hi, nice to meet you David and great work on this blog!

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