My Dell Dimension 8200 died last month – dead fan after 4.5 years – RIP – you can buy it’s old memory a valuable and rare RDRAM type here (sold it on ebay). I ordered a new Dell Dimension 9150, I wanted to summarize my thoughts both good and bad:
– PC arrived in less than one week from the time I ordered it.
– PC came with a factory installed quiet and wonderful Western Digital hard drive.
– Sturdy case compared to some other brands I’ve seen recently.
– Tall tower with more internal expansion ports.
– New fan system is entirely different and whisper quiet now!
– New PC is much, much lighter.
The not so good, but not exactly ugly:
– Dell got rid of the parallel port connection for printers so I had to buy a new cable from newegg.com – ironically they had a cable for $7 delivered. The “best” Best Buy price for any printer cable was $30+, who needs a Gold plated printer cable? Not me sounds like Best Buy isn’t focusing on the customers needs but on profit instead. Fortunately I saw this in the design and ordered it and it got here first – this not only caused me to buy an unnecessary new cable, but it caused me to utilize another USB port.
– Dell removed the old keyboard and mouse connectors such that they needed, you guessed it, two more USB ports.
– I used up a PCI port to put in my USB 2.0 card from my old PC because I needed to, it’s sad that a new PC doesn’t come standard with enough USB ports. Please add more USB ports in the future models stock. How do you miss such a simple -3 plus nothing equals problem?
– Silver is the new black apparently. But then why is the new monitor black when the new desktop is silver? I guess they didn’t get the memo in that division.
– The express service code tag is way to small and white ink on a clear label on silver is not exactly the type of transparency I’m looking for from Dell.
– The unit was shipped without the audio line in jacks set to on – this led to an hour of wasted time – both Dell’s and mine on an unnecessary phone call.
– It was delivered via UPS, I can not think of company that has a lesser understanding of who the true customer is – the person on the receiving end paying the driver’s salary by paying for the shipping in the first place! This organization would do well to hire a Chief Customer Experience Officer that monitored the blogs for ideas (if they need help with candidate selection for the retained executive search, please let me know). If I had time, I might make this a Jeff Jarvis type blog about UPS, but I’m too busy with many more much more exciting things right now.
Any other questions? Please comment.